Thompson & Morgan Reviews 

A bit too flimsy

Generally good customer service. Good strong plants.

Excellent service very good value highly recommended A++++++++++

The plants always arrive in great condition.

Your website is very frustrating,after looking at an item you cannot return to where you were browsing . Several of our shrubs order were in a very poor state on arrival, they were packed well but did not get delivered quick enough and absolutely bone dry. I have doubts if one or two plants have survived despite immediate attention on arrival. In the past plug orders have been in an appalling state as delivery by royal mail is poor, they have often taken 10 days ! Seed and bulb orders have arrived ok.

One plant not thriving. Othervtwo excellent. Cheap anyway.

Good plants, good service

Plants arrived in good condition and there are growing well. Thank you.

My sugarsnap peas, runner beans and french bean plants all arrived dead. I emailed numerous times with photos and received no reply. I will not be buying vegetable plants again.

Only received one of the two plants ordered and paid for e mailed you and am still awaiting a reply

Plants arrived in a poor state. However was replaced with new plants very quickly.

A really beautiful plant and fast delivery,thank r

Quick and easy ordering. Arrived in good condition.

One of the seven plants was packaged separately in the box, it looked like it had been hastily repotted in a pot that was too small, roots spilling over the top of the pot, completely dry soil and completely dead. I was offered a refund, refused to send a replacement so now I have to pay a higher price for the same product plus shipping fees. All six other plants were healthy and looked well cared for.

Excellent service and price. Great value for money

Wrong plant sent but rectified with right one

Ordered some rock roses on a Friday. They do dispatch Mon-Thursday, so was happy to wait till Monday. For reasons unknown, they were posted a week later on a Friday. They sent them with Evri and they were in transit for 3 days, arriving half dead.

It took 9 days to get the order, and it cost me £7. Not a great start. Mistakes happen though, so I emailed customer services.

Don't worry, they'll send a replacement, they said. It will be with you in a few days. 8 days later I emailed as it hadn't showed up. They replied saying don't worry you order will arrive on x date. The date was 9 months away! No explanation, no, sorry we can't get this back in stock, just a don't worry, it'll be with you soon... in 9 months.

Bizarre customer service. I assumed the email was automated or AI (I sure hope so). I emailed back saying that was an insane timescale. They replied with another stock response saying they can confirm that date is correct. They did offer a full refund, which is something (hence 2 stars, not 1), but just a mad way of communicating that shows that they either do not give a damn, or need to tweak their automated system.

a very poor buying experience .
garden strimmer arrived without instructions and doesnt work .
complimentary plants arrived dead
altogether very unimpressive