Thomas Jacks Limited Reviews 

Everything went as they said it would .Problem sorted within 14 working day.s

Thanks David

I sent them a repair. They ordered parts from a supplier, which they then quality-checked but were dissatisfied with so asked for a new part. The repair was a little delayed and therefore, they waived all of their charges. This is a perfect example of what British business should be - put the customer first to win loyalty. Anything in the optics world I need in the future will go through them.

Fantastic service first time I’ve ever I used there customer service with a repair excellent job from receiving my unit to returning my unit and No charge that is so kind of them would highly recommend them again thank you

Such a great company. I sent a Pulsar NV sight back for repair - great comms and updates. And all done under warranty - an added bonus and no queries. Really pleased - thank you.

I had an issue where a Spypoint cellular trail camera would not communicate with the app, the guys managed to sort this out with a new SIM card and firmware update with just a few emails.
the camera was specifically purchased for a job so to be able to correct the fault without sending the item in was invaluable.

I recently purchased a second hand Pulsar thermal monocular which still had a valid manufacturers warranty. Shortly after receiving the device it developed a battery charging fault. I contacted Thomas Jacks Ltd and they emailed everything I needed to do and return for a repair under warranty. I received regular progress updates and after approx 2 weeks the device was returned with a brand new battery, all provided under warranty.
If you are unsure whether to purchase from them in case anything goes wrong with the product, take it from me that you are in safe hands.

Superb customer service, highly recommended
Easily 5 stars!

Once again, absolutely first class customer service from Thomas Jacks. Prompt communications and the very highest standards of customer service throughout. Top marks to Paul French and the rest of the Thomas Jacks team.

Had to return a Pulsar thermal for repair and was very worried about what might be the bill or even if it was repairable but Paul and his team sorted FOC, wow could not of asked for a better service thank you.

I have been using Thomas Jacks for a few years now with my LINK remote camera when I have had issues. Specifically I have dealt with Paul and he has been exceptional. He is quick in his response, clear and highly efficient. I can not thank them enough for the service they provide and they should be applauded for that.

Was recommended to contact Paul for technical advice regarding a remote camera after the manufacturer said it was out of warranty and couldn't be fixed and to buy a new one. Paul managed to fix it within a day! Very knowledgeable and friendly.

I've had the pleasure of dealing with Thomas jack's on a few occasions now.

I can honestly say in every instance from their excellent communication never once did I have a query that wasn't replied to.

Their help in listening in the first instance and then responding with solutions to any problems fantastic.

The whole team I could list their names but fear I might miss out someone are commited to customer service of a very high standard.

Five star service from a five star company.

Very highly recommend.

Thanks to all the team at TJs.

Contemporary society often readily complains about poor service quality, yet tends to take exceptional customer service for granted, often failing to acknowledge or reward it. I encountered an issue with my Pulsar handheld thermal spotter, and over time, I believed it had deteriorated to the point where I needed to purchase a replacement. I was directed to Thomas Jacks for assistance with my equipment. Right from my initial phone call, I was deeply impressed by their adeptness at problem-solving, instead of merely suggesting the purchase of a costly new piece of equipment. Just 15 minutes after my call, I received remarkably clear instructions via email on how to perform a master reset, wipe data, and update the software, along with a request to inform them of my progress so that they could offer further assistance if needed. I am sincerely grateful for the exceptional customer service!

I'm really happy with the service I received from Thomas Jacks. I contacted them to diagnose and repair my Pulsar Axion2. The communication before I sent the Pulsar to them was excellent and their diagnosis was spot on (dirty sensor surface). The repair (from me dispatching the Pulsar to receiving it back) was just over two weeks and I also received an email explaining everything they'd done, along with the tracking details for the return delivery.

Great service from a first class company. Our link microlite camera was unrepairable and we received a new one. Well done to all at Thomas jacks
Sylvie edgell

Congratulations to Thomas Jacks on their excellent service. Great customer communication, speedy work and a real focus on what the customer wants.

customer services
for the prices they charge they give no back up
i would never use them again

what a poor service you provide no help what so ever selling poor quality goods
must be lots of people out there same problem as me
would never buy any of your eastern European goods again

Great service especially from Paul French 👍

I sent my Pulsar Accolade 2 LRF pro XP50 to Thomas Jacks for a sticking refresh shutter which produced a lot of severe ghosting to my images.......the item was under guarantee.......the conversation prior to repair was concise and to the point......i had to send item registered and insured post because of the value of the binoculars......the item was returned in full working order within 10 days....i am extremely happy with their customer service.....would thoroughly recommend as a repair service for Pulsar products....