THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
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Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... See more
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I love this little business. I have ordered online and also visited their store. They are fabulous. Postal deliveries are always quick and packaged well. Their customer service is second to none and... See more
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Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent products
All products arrived safely and well packed within the stated delivery. Absolutely no complaints about the service and quality of my order. Will continue to use this company, very satisfied.
29 June 2026
Reply from The Vanilla Valley
Hello Sandra,
We're really pleased to hear everything arrived safely and that you were happy with both your order and the service you received. Thank you so much for your review 😊
Easy website to negotiate
Easy website to negotiate, very quick delivery, superb butter cream I use sugar and crumb.
30 June 2026
Reply from The Vanilla Valley
Hello Dawn,
Thank you for your review😊 We're so pleased to hear you found our website easy to use and that your order arrived so quickly
Really is worth a visit to the web site…
Really is worth a visit to the web site reference the selection of goods all in one location. Speedy delivery of well packed goods & we will certainly be using their services again.
30 June 2026
Reply from The Vanilla Valley
Hello George,
We're delighted to hear you enjoyed the wide selection of products available on our website and that your order arrived quickly and well packed. Thank you for your review 😊
Easily found the products I needed.
27 June 2026
Reply from The Vanilla Valley
Hello Ursula,
We're so pleased to hear you found the products you needed easily. Thank you for your review 😊
Prompt delivery
28 June 2026
Reply from The Vanilla Valley
Hello Patricia,
We are so pleased you are happy with the delivery speed. Thank you for your review 😊
Reply from The Vanilla Valley
Hello,
We’re really pleased to hear you were happy with the service and found our prices competitive. Your feedback is greatly appreciated. Thank you for your review 😊
As always there are a great range of…
As always there are a great range of items and helpful offers. Delivery is always on time and everything is well packed
27 June 2026
Reply from The Vanilla Valley
Hello Clair,
Thank you for your review 😊 We’re really pleased to hear you’re enjoying the range of products and the offers we have available. It’s also great to know your orders are arriving on time and well packaged.
Fast efficient service
27 June 2026
Reply from The Vanilla Valley
Hello,
We are pleased that you are happy with the service. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Vicky,
We’re really pleased to hear that your orders arrive quickly and that you can always find what you need in stock. It’s also great to know everything arrives well packaged, Thank you for your review 😊
It’s as good as having a kitchen…
It’s as good as having a kitchen assistant!!! Helps me with restocking and inventory, helps with planning, go to in an emergency !! All round baker’s friends!
26 June 2026
Reply from The Vanilla Valley
Hello,
We’re absolutely delighted to hear that our products have become such a helpful part of your baking routine. It’s great to know they’re making restocking, planning, and those last-minute emergencies that bit easier for you. Thank you for your review 😊
I ordered sugar paste and gel…
I ordered sugar paste and gel colouring. Both excellent products which were delivered relatively quickly. Will use this company again
26 June 2026
Reply from The Vanilla Valley
Hello Jennifer,
I am so pleased to hear that your order arrived on time, and that you are happy with the products. Thank you for your review 😊
Great quality
Great quality, reasonable prices, fast delivery! Would definitely recommend!
11 March 2026
Reply from The Vanilla Valley
Hello Denitsa,
Thank you for your review 😊 We're so pleased to hear you had a great experience with us. It's wonderful to know you were happy with your order, and your recommendation really means a lot to our team.
Quick delivery and good quality products
25 June 2026
Reply from The Vanilla Valley
Hello Wendy,
Thank you for your review😊 We're delighted to hear that you were pleased with the quick delivery and the quality of our products.
Reply from The Vanilla Valley
Hello Regina,
We’re so pleased to hear that your order arrived on time and that the product was well packaged and in perfect condition. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Karen,
We're really pleased to hear that you found our team helpful and that you were happy with the advice provided on your items. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Jessica,
We're so pleased to hear that you're happy with the quality of our boards and that you found them to be great value. Thank you for your review 😊
I use this company regularly and their…
I use this company regularly and their products are always great! Delivery is super fast, too. Highly recommend
25 June 2026
Reply from The Vanilla Valley
Hello Sarah,
We're delighted to hear that you're consistently happy with both our products and our delivery service. Thank you so much for your recommendation and review 😊
All the items in the parcel were very…
All the items in the parcel were very well packaged and arrived quickly. I found all the products that I needed for my upcoming cake/cookie orders.
24 June 2026
Reply from The Vanilla Valley
Hello Julie,
We're delighted to hear that your order arrived quickly and was well packaged. It's great to know you found everything you needed for your upcoming cake and cookie orders. Thank you so much for your review 😊
Reply from The Vanilla Valley
Thank you for your kind review! We're delighted to hear you were happy with the quality of your order and our swift delivery.
Great All Round
Great product range. Quick order fulfillment and delivery. Excellent customer service.
28 May 2026
Reply from The Vanilla Valley
Thank you for your fantastic feedback! We're delighted to hear you enjoyed our product range, fast order fulfillment and delivery, and excellent customer service
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