One Stop Cars of Manchester Reviews 

123
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff for providing exceptionally helpful, professional, and entirely stress-free guidance throughout the entire vehicle purchase journey. Consumers consistently highlight the impressive selection of quality cars, the transparent communication, and the genuinely welcoming, relaxed atmosphere at the dealership. However, some people mentioned experiencing minor vehicle faults or needing additional customer support shortly after driving away with their new purchase. Some reviewers also occasionally noted specific mechanical troubles and exterior bodywork concerns that required prompt attention following the successful sale.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, cheerful, and incredibly... See more

Service

Consumers find service to be exceptionally positive, praising staff for being professional, cheerful, and... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles that are presented in... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers mention that staff... See more

Customer service

Users describe positive interactions with customer_service, highlighting incredible attention to detail and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish One Stop Cars of Manchester have been brilliant to deal with: diligent and professional. Even after we purchased our car, Jasmine, Lee and the rest of the team were on hand to off... See more

Rated 5 out of 5 stars

Recently bought a Skoda Kodiaq from One Stop Cars. I part exchanged our old car as part of the transaction. Ollie made the process smooth and straightforward. A relaxed and friendly atmosphere togethe... See more

Rated 5 out of 5 stars

After having an awful experience with another dealer I was skeptical about purchasing a new car, I had received a few recommendations of One Stop Cars so thought I’d have a look. I found the car I wan... See more

Rated 5 out of 5 stars

Brilliant service from the start. Jasmine kept me updated, sorted everything & it was an extremely positive experience. I bought my Citroen online & had it delivered. I would encourage others to d... See more


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service

Written by the company

With over 200 used cars for sale in Greater Manchester, the One Stop Car shop is a must visit choice when looking for quality used cars in Manchester


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(123)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Clowns

I called on Saturday to arrange a test-drive of a car and spoke to an Alan. Alan, as per their website, told me that to have a test-drive is ‘By Appointment Only’ and that I would have to come on Monday at 09:30am. He elaborated that they open at 09:00am, but they would need to get the car prepared for a test-drive and ready for me for 09:30am. Alan went on to say that I should bring my Driving Licence and proof of National Insurance (NI) for instance purposes. I explained via email, their online chat and text message this morning (Monday) that I would be running late due to public transport. Nobody answered my telephone calls to their landline and mobile numbers. When I arrived I was greeted by a (?)Rebecca at Reception. She told me that she would go and bring the car in from outside to defrost the windows, etc. Shortly afterwards she said to me that the car was not available to be taken for a test-drive because it has no MOT on it. She was then joined by Alan who said that he told me over the telephone on Saturday that the car had no MOT. He went on to say that if I wanted to view it then I am more than welcome. I refuse to accept this as the agreement was made for me to bring my Driving Licence and proof of NI to test-drive the car; if I wanted ‘view’ it then I would look at pictures on AutoTrader. At NO point prior to today was I informed that the car I was due to test-drive had no MOT. I wasted hours of a whole morning in not only travel time, but also costs in travelling to and from the dealership. I will NOT be spending my money here now or in the future. Cash sale lost.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the 4th car our family has purchased from this company, I cannot recommend them enough! Jasmine kept me updated at all stages and I’m thoroughly pleased with the car I have purchased, I cannot speak more highly of this company. Excellent customer service from start to finish and when I collected the car it was in pristine showroom condition.

16 November 2021
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Thank you for your lovely feedback, It's a pleasure to deal with such nice local families / customers. Enjoy your beautiful new car. Warmest regards,

Rated 5 out of 5 stars

Right from the start

Right from the start, I found Jasmine very friendly and helpful. I discussed with her what my needs were and she helped me find the best car for my budget. She made the process enjoyable and explained everything very clearly. I'd highly recommend them!

16 November 2021
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Hi Lisa,
Thank you very much for your friendly customer feedback and thanks again for choosing The One Stop.
Warm regards,

Rated 1 out of 5 stars

Should be zero rating

Should be zero rating. After care service is shocking, they lied 3 times to avoid replacing the cat converter. Still under warranty, and also lied about replacing the faulty window regulator it’s week 5 !!!!

13 October 2021
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Hello David,
At The One Stop Car Shop We take customer feedback and service very seriously.
After looking through records we have had no customer under your name purchase a vehicle from us in the past 3 months so have been unable to contact you regarding your issues.
We have also checked service records and there are no outstanding issues regarding the above.
Could you have potentially left a review on the wrong page?
Alternatively if you do have any issues please contact us on 0161 799 5565 so we can help resolve any problems with your car.
Regards,

Rated 5 out of 5 stars

I recently purchased my Fiat from The…

I recently purchased my Fiat from The One Stop Car Shop and I can’t fault the service at all. Jasmine was so helpful from start to finish and made the whole experience very easy! Quick replies by email and easily reached on the telephone - customer service like this is a rarity these days and I can’t thank Jasmine and the team enough!
Really pleased with my purchase - car was spotless when I picked it up and I was provided with all the necessary paperwork.
No typical pushy car sales people but instead, a trustworthy, reliable, friendly and efficient team!
Thank you once again!

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

Can't fault the service from One Stop Car Shop. I was recommended by my parents and found Jasmine to be really helpful throughout. Was given a good and fair price on my car and pleased with how easy the whole process was. We love our new car so would recommend anyone to try here. Not like the usual car dealers where it was high pressure sales pitches. Very relaxed, all questions answered.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Had a fantastic experience with the guys at ONE STOP CAR SHOP in Worsley. Purchased a beautiful car from them this week , and delivered to my door , excellent service, would highly recommend.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is the 2nd time purchasing a vehicle from this company..Excellent quality stock! Friendly , informative staff with a relaxed and there are no pushy salespeople.
Efficient service indeed !!highly recommend!!⭐️⭐️⭐️⭐️⭐️

5 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! 1st class communication from start to finish. All the staff are extremely friendly, helpful and knowledgeable. Would 100% recommend to anyone. Jasmine is a star!

13 May 2021
Unprompted review
Rated 5 out of 5 stars

Had a brilliant experience with one…

Had a brilliant experience with one stop car shop I’ve just purchased a Vauxhall corsa and can’t Thankyou Jasmine enough sending me all the information over and she was so polite on the phone and talked me through everything Thankyou so much I will be recommending you x

14 February 2021
Unprompted review
Rated 5 out of 5 stars

I want to thank the staff for the help…

I want to thank the staff for the help they gave me and all information they gave me from the start I absolutely love my Peugeot 108 and couldn’t of got a better car as my first. I want to thank jasmine especially for her hard work from the first call to her delivering my car to my house I would definitely recommend to family and friends

5 February 2021
Unprompted review
Rated 5 out of 5 stars

excellent service

i bought a car for my daughter ,jasmine made buying a car in these covid times very easy. I am very pleased with all the information (video ,emails and helpfulness).
I would highly recommend the one stop car shop and like to thank jasmine for all her help . My daughter is very pleased with the citeron c1.
january 2021

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Very Happy Daughter

We have just purchased a VW Polo for my daughter as her first car.
Found The One Stop Car Shop via the AA website.
They had just what we were looking for and the price was right in our price range.
I found all that staff particularly Jasmine extremely helpful, open and honest.
The whole transaction was smooth and painless.
Paul, their delivery driver was very professional with the hand over so I was more than happy to drop him at the train station while test driving the car.
I would thoroughly recommend The One Stop Car Shop to anyone looking for a quality used car.

15 December 2020
Unprompted review
Rated 5 out of 5 stars

Had such an amazing experience with The…

Had such an amazing experience with The One Stop Car Shop and I’m absolutely in love with my car!! A HUGE thanks to Jazz, the loveliest person ever! Cannot fault the company one bit. Thanks so so much!!

30 November 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you. Jasmine worked through the buying of a car during lockdown and made the process very simple. Fabulous service

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent staff, excellent service!

The most satisfactory purchase! Perfect customer service with the friendliest human, massively recommend. All about pleasing and ensuring their customers leave happy and satisfied. Shoutout to Jasmine for all her help and support throughout the purchase and up until now.

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!!

This is my 3rd car from one stop! And every time I cannot fault them, they’re brilliant start to finish! Whenever I’m ready to change my car one stop is where I always look! Professional standards but so warm and friendly and no pressure when looking at the cars! Would highly recommend.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Bought three cars from the team at One…

Bought three cars from the team at One Stop, an Audi A1, a mercedes A Class and now they just sourced me a Range Rover Evoque which I am really pleased with. I would highly recommend them the service is hassle free and second to none.

9 September 2020
Unprompted review

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