One Stop Cars of Manchester Reviews 

123
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing a wonderful, relaxed atmosphere and a completely stress-free purchasing process without any pressure. People often mention the exceptional customer service and clear communication, noting that representatives keep buyers fully updated throughout every single stage of the transaction. However, some people mentioned traveling long distances or coming from afar to find the ideal car for their specific needs. Consumers also noted requiring occasional post-purchase support or assistance with minor vehicle matters shortly after driving away from the dealership.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, cheerful, and incredibly... See more

Service

Consumers find service to be exceptionally positive, praising staff for being professional, cheerful, and... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles that are presented in... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers mention that staff... See more

Customer service

Users describe positive interactions with customer_service, highlighting incredible attention to detail and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Skoda Kodiaq from One Stop Cars. I part exchanged our old car as part of the transaction. Ollie made the process smooth and straightforward. A relaxed and friendly atmosphere togethe... See more

Rated 5 out of 5 stars

After having an awful experience with another dealer I was skeptical about purchasing a new car, I had received a few recommendations of One Stop Cars so thought I’d have a look. I found the car I wan... See more

Rated 5 out of 5 stars

Brilliant service from the start. Jasmine kept me updated, sorted everything & it was an extremely positive experience. I bought my Citroen online & had it delivered. I would encourage others to d... See more

Rated 5 out of 5 stars

I’m so happy with my experience with One Stop Cars Of Manchester! I bought a lovely Toyota Yaris from their dealership, and it’s been running perfectly so far. I was really impressed with... See more


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service

Written by the company

With over 200 used cars for sale in Greater Manchester, the One Stop Car shop is a must visit choice when looking for quality used cars in Manchester


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(123)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very nice and friendly

very nice and friendly.
All staff are helpful and able to recommend car for me.
The car is in very good condition.

4 May 2023
Unprompted review
Rated 1 out of 5 stars

Very Disappointing and deceitful

Very Disappointing. Round trip of 180 miles to buy a Peugeot 107 we'd put a deposit on based on an online video. What they hadn't shown was a roof peppered with dents and dings which ruined the car and was in my view deceitful and annoying as if this had been shown we would not have bothered. We drove away only to be called by them saying they could fix roof so went back for test drive. We went home agreeing to wait for roof repair and asked if the bonnet could be done as well while at the body shop due to some marks on it. They said they would send pictures and videos of the roof when repairs were done. Communication of this was very poor they always say they've called your number and left messages when they haven't. The car had also been given an MOT the day before yet one of the lights wasn't working which didn't instill me with confidence. When we finally got pictures and a video they hadn't done the bonnet and they said you could still see the damage to the roof complete waste of time. Very poor service throughout not much of an apology for wasted journey or any offer of any compensation. The only positive thing I could say about this dealer is that at least we got our deposit back quickly !

27 May 2023
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Hi David, I am very sorry you felt you had a disappointing experience and very concerned that you thought we had been deceitful! I can assure you that we do not carry out any deceitful practises and you suggesting we were is a very serious allegation. I have therefore looked into your personal experience as we are a small family run business who have been trading here for 13 years and pride ourselves on trying to manage all of our customer's experiences to the highest standard. Complete transparency is central to our ethos and important in all our daily practices and processes.
After making an initial investigation into your potential purchase of our 2013 plate Peugeot 107 I would comment as follows:
The online video that you viewed of the car prior to making the journey to see it is a standard generic video that is taken the same way for all vehicles and was no way altered to avoid showing any dents on the roof.
Once you arrived at site and expressed your concerns for the dents on the roof we contacted our dent man to ask if he could remove the dents and he advised that he couldn't. We also contacted our body shop however they did not answer our call, hence why you then left site deciding not to purchase the vehicle. The car was ten years old and therefore we would not expect the vehicle to be in perfect condition but as you had travelled such a distance we were keen to try and find a resolution for you whilst you were on site, hence the two telephone calls we made.
Shortly after you had left site the body shop called us back and after sending them a picture of the roof they advised they would have "a good go" at trying to remove the dents and touch up the bonnet for you. At this point, as you had only just left site, we rang you straight away to tell you there was a chance we could rectify the dents. Based on this you decided to come back to site to test drive the vehicle and then agreed to leave the reservation on the car and await the results of the roof repair and the touch ups on the bonnet.
Oliver did call your Daughter's phone on two occasions to keep you updated and when there was no reply he followed up with emails.
Once the car came back from body shop on the Thursday, (which I believe to be a good time frame as you came to site on the Saturday initially, we took the car to body shop on the Monday and after it was prioritised in front of other vehicles came back to us on the Thursday) Ollie called you and sent you a What's App video of the repaired roof. I understand you wanted to ensure that the car was now perfect prior to travelling again or arranging for the car to be delivered to you. With complete transparency we advised that whilst it was much better there were still two small dents that remained. In view of this you decided not to proceed and your reservation was refunded back to you with 30 minutes.
To address your concerns regarding a bulb being out following the MOT being completed we can confirm we use an independent testing station that have been trading for over 36 years who would not compromise themselves in any way. A bulb can go at any time as I am sure you can appreciate.
I do hope my findings detailed above portray a fair example of the events that occurred.
I am truly sorry if you feel our service was disappointing but after reviewing the events I am not really sure how we could of handled it any better or any more we could of offered to do. I appreciate the travelling is frustrating however it is always a customer's choice to make a journey and had we felt the car was in a poor condition we would not of wanted to waste your time or ours. We genuinely felt the car was in keeping with a 10 year old used vehicle. The extra efforts we made to try and rectify the dents for you was because you had made a long journey and we hoped to meet your expectations. Clearly in this instance we fell short, however I can again assure you that there is no element of deceit in any of our actions.

Rated 5 out of 5 stars

Best by far!

Absolutely faultless. So easy to deal with from start to finish. Staff are amazing, so knowledgeable and helpful. Really felt at ease and am in love with the car. Best prices around, great value for money. Would definately recommend anybody to get a car from here. Thank you so much guys!

11 May 2023
Unprompted review
Rated 5 out of 5 stars

First time getting a new car

It was my first time getting a new car and trying to sort a finance agreement out I thought would be a big headache but not here. I was spoken through all the steps and was given lots of help and support in the process. It’s so quick and easy and they don’t hang about when you’re viewing cars like other dealerships do. They give you as long as you want to look around and see the vehicle you like and my first experience in the finance part was stress free and easy thanks to Jasmine who helped me with everything. Couldn’t think of anywhere else better to go and my partner got her car from one stop cars and recommended high and I can see why.
Thank you for the amazing experience. If you want hassle free, easy and quick car shopping I would highly recommend going to these guys for your next car!

19 May 2023
Unprompted review
Rated 5 out of 5 stars

100% brilliant dealership

From the first phone call to ask about the car, everything was explained fully including everything the car has recently had done. They organised delivery around my long working hours and I had the car a week later. Jasmine and Lee were brilliant and even the delivery guy made sure I was happy with everything. Thanks again! Best dealership I have ever bought a car from! Rhys.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

Hidden Treasures!

They are a little hard to find, but just off the A580 (The East-Lancs Road) - glad we found them.

A lovely friendly team, and a family-owned business. We arrived a little late in the evening, and they were just closing but let us take a look at the car my wife and I wanted to see.

We reserved the car for £100 (no-quibble refund policy), so we could arrange a later time to test drive. This deposit also reserves the car for 7-days and it's taken "off sale".

There's a great selection of cars to choose from, and a lovely team to deal with, no hard pushy salesman or hard-sell upgrades.

Recommended.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

No pressure, you’re just left to look around the showroom. Given assistance when you ask for help. Great customer service. Would recommend One Stop Cars when buying a car.

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, quick, helpful, super friendly and so efficient! Jasmine and the Team went above and beyond to make our experience unforgettable! I would highly recommend One Stop Cars of Manchester to anyone wanting to purchase / trade a vehicle!

1 October 2022
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Thanks so much for your feedback Gene, We love selling nice cars to nice people.
Best regards,
All the team

Rated 5 out of 5 stars

Great service

They made everything from start to finish stress free Alan the sales guy no pressure whats so ever and when he said I would ring did exactly that just hope the car matches there great service

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service!

The team at One Stop were absolutely amazing from start to finish. No pressure at all from the team and we were given all the time in the world to decide as me and my Mum were very picky! I have sold 2 cars with them and bought this one as I trust them and no one else. Incredible family run business who believe in selling good quality cars to good people. Couldn’t recommend them highly enough. Jasmine and her Mum are absolutely top notch.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

One Stop Car Shop are one of the good guys. Trustworthy

One Stop Car Shop are one of the good guys. Their attention to detail is exemplary. Their business model is in many respects a flashback to the days of good old fashioned customer service. Not many second hand car sales companies are still around after ten years.They do exactly what they say they will do and , refreshingly, they look to do everything to honour their Warranty rather than wriggle out of it. Two cars later and 'Ruby' is a very happy Vauxhall MOKKA in our ownership.Thankyou Jaz, Lisa and Lee. Excellent value and trustworthy after sales service.

22 September 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointing, went to view a car advertised as "lovely", far from it, torn upholstery and heavy smoke smell, why advertise a car before preparing and misleading advertising, wasted journey

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Nissan x Trail

Down graded my Nissan X Trail to a Ford Fiesta, as the price of diesel was costing me a fortune each week. I went to One Car Shop on the East Lancs A580, My daughter and son in law had both used them before and were please with the service they had with them. I emailed Jasmine with details of my vehicle and what I was looking for, making an appointment for the following weekend. When I visited I was introduced to Alan who showed me around a number of vehicles, while he valued my X Trail. I decided on a Ford Fiesta, paid the deposit and arranged to collect the vehicle the following weekend. Alan and Jasmine were great and I'm more than pleased with my new car.
Thanks One Car Shop.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

I have never been more welcomed in a…

I have never been more welcomed in a car show room before in my life ! Jasmine served us and she provided the best customer service i have ever experienced. I drove 4 hrs to pick up a car and she made sure all the paper work was done before i even got there so she dont take up our time! She messaged me after to see if everything is okay and to wish me all the best. Wonderful experience and thank you to Jasmine and one stop car cars 👌

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Top Service The One Stop Car Shop

We went to look at a Range Rover Sport Autobiography that we saw on their website, we were greeted by Jasmine, who was very polite, helpful, courteous, pleasent. She left us freely looking over the car, answering any questions we had, advising not just the good stuff, but also the other costs. Their was no pushing for sales at all, and was really looking into our interests and what we wanted. Jasmine also gave great information into the company and how they value their customers. Without a doubt this was / is the best customer service you could want, no pressure, no worry, great sales representative, and a great feeling. She is truelly a great asset to the company, and would not hesitate to reccomened and use again in the future. We will definitely be using them to service / maintain our vehicle purchased.
Thankyou Jasmine
Dina and Dave

19 April 2022
Unprompted review
Rated 5 out of 5 stars

The hole car buying experience was made…

The hole car buying experience was made very easy from start to finish. We had a specific criteria and Jasmine made sure we had access to any vehicle we wanted to see and had a selection for us to test drive. We part exchanged and the process was seamless. We have shopped around but always end up coming back here when we need a car as they always seem to come up better.

1 February 2022
Unprompted review
Rated 4 out of 5 stars

I purchased an Audi from OneStop Car…

I purchased an Audi from OneStop Car Shop and they were fantastic throughout. Jasmine was there every step of the way and allowed me to view and buy the car without an hassle. The car was serviced and MOT’d with any possible advisories, in this case tyres and pads being bought prior to testing. The car was presented very well upon collection.

13 December 2021
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Hi Matt,
Thanks very much for your positive feedback and for choosing to purchase the AUDI with us.
Enjoy your new motor and have a lovely Christmas from all the Team
Best Regards,

Rated 5 out of 5 stars

All the staff at The One Stop car shop…

All the staff at The One Stop car shop were really helpful and answered all the questions I had about the car. The process was explained in a way that anyone could understand and the car was exactly as described. I would recommend Jasmine to anyone looking to buy a used car. Their delivery service and their driver were brilliant too. Thanks One Stop Car Shop.

13 December 2021
Unprompted review
One Stop Cars of Manchester logo

Reply from One Stop Cars of Manchester

Hi Clive,
Thank you for your lovely feedback and for choosing One Stop it's much appreciated.
Enjoy your new car and have a lovely Christmas.
Best regards,
All The One Stop Team

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