The Mortgage Works Reviews 2,544

I have aways found The Mortgage Works very helpful and easy to get things done. However, I could not open the link to sign something recently, and many days later, I am still waiting for the document I need to sign to arrive by post.

I enjoyed good customer service. The staff was very patient and professional. He seems to have good understanding of his work and able to guide me through the assessment. He was always making sure I understood him and we were on the same frequency or level of the conversation.

DISASTER FROM THE START. I sent irraplacable documents by recorded, signed for delivery but they say they hadnt had them even though they were signed for by a member of thier staff! I asked for several call backs & didnt get one. I filled in documents online & the system checked them off as completed then I continual emails saying please complete the forms !!! I set up a standing order to pay them through the bank but TMW said your bank has stopped the payment. I went to the bank & they showed me the payment was ready but TMW hadnt claimed the money. Because of this I paid by credit card then had to start the process again. A TOTAL SHAMBLES & we are expected to use them to deal with hundreds of thousands of pounds of our money !!!

Brilliant - straight forward

Great service. Super easy to book a slot for the meeting. Very easy to sort the paper work out and I got a good rate.

Neil Jacob was my advisor, he was great to deal with, friendly, and made getting a mortgage a breeze.

The agent of TMW was very helpful to log the relevant statements. He was quite apt and well versed with his professional knowledge.

Helpful staff, easy process.

The staff were very helpful during applying for the mortgage made it easy too.
Thank you so far
Freweini and Goitom

BTL mortgage application, Very easy process and great communication.

Fast and efficient

Very good and very straight forward

Laura McBurney was so helpful when dealing with our case, she dealt with it in a professionally matter and promptly. I recommend her very much

Maz was very thorough very efficient and explained everything very well

Quite easy and straight forward service. The scheduling and application process was explained and easy to follow. The staff, Scott Miranda handling the application appointment was clear and direct on step by step of the application process.

Karol was very helpful and explained everything throughout the process

Always a great service from TMW, the people who answer the phone know their job which unfortunately is refreshing in this day and age

The telephone appointment with Tilly was professional and friendly. Follow up documentation was received promptly.

very good service, accurate to the point and good communication

Sarah (P511696) was brilliant. She helped me to find the right Mortgage and to re register to view everything on line.

Neil Jacob was really helpful