Fleet Mortgages Reviews 197

As a BTL mortgage broker specialising in large and sometimes complex portfolio arrangements, I need lenders, BDM's and underwriters to know what they are talking about, to be supportive for me and my Clients and to provide a professional and personalised service.

Stella, Hannah and Caroline are three of the very best out there.

Thank you!

Jess was really helpful with a difficulty customer. We had a positive outcome in the end, couldn't have done it without Jess :)

Fleet great criteria help my case a lot.
Underwriter has been in touch with me one to one.
Processing time was reasonable.
Mortgage offer issued with no fuss.
What else i ask ?
Fleet is a great lender and i am happy to have you on my side.

Great lender with Amazing staffs , Always helpful and straight forward application process.

Despite satisfying all the lending criteria for BTL the valuation came back with resale issues so Fleet refused to give full offer. Fleet either need to change their lending criteria or use valuvation firms who understand the property market, they even got the floors wrong!! The information given on their valuvation report are factually incorrect! Their advisers have giving wrong information and we lost the valuvation fee. Initially they said they would refund the fee then they refused to refund it!

great communication and good system when applying

Fleet are really easy to use. Common sense underwriters and everyone there to help. Application easy to key too.

Case was offered- criteria is excellent, however they did request a lot of documents, perhaps more than other lenders would which sowed the case down a little.

You are asking for far too many documents which are completely not necessary. This does not help anybody, not me as I need to come up with silly explanations re those documents. It does not help clients who need to move on quickly. And I am not sure how this assist Fleet other then paying more for admin work?!

All the staff are friendly and helpful albeit Underwriting is quite lengthy.

Not the smoothest process on what should have been a relatively simple Remortgage, only resolved when the excellent BDM got involved.

My client and myself love working with Fleet Mortgages…
They get the job done.

Dislike-for BTL asking too many information & not asking all the information upfront.

Like-U/W updated me regularly via phone calls

As broker my first dealings with Fleet Mortgages was a absolute pleasure. The process and requirements were very clear and also along the way i had several calls giving me updates which was refreshing. One thing that particularly stood out for me was the pre valuation call where Fleet just wanted a bit more information on the property so it gave the valuer enough initial information so no shocks when they would turn up. I would use them again 100% and encourage other brokers to have a look at Fleet Mortgages

Fairly smooth process. Just a short time delay in underwriters reviewing supporting documentation. Otherwise the process might have merited 5 stars.

I had a quirky case that needed to reach offer stage as soon as possible. After discussing it with my BDM, Stella, during her visit, she clearly outlined how Fleet could support the scenario. She, Hannah, and the wider team took great care of the case, which has now successfully completed. The underwriter was excellent throughout as well.

Hannah Chatfield was amazing to deal with, I had a complex Limited Company SPV Buy to Let Purchase, Hannah & Fleet Mortgages took a reasonable view on the complexity and took the time to understand the overall picture. This case dragged on with other lenders but Fleet were able to progress this quickly and save my client from losing the property. Overall great experience. Thanks again.

Easy to naviagate systems and processes during application.
Good underwriting process and communications

BDM
Got a bit stuck with POD but BDM helps move case through to offer

My BDM Charlotte was extremely helpful. She responded to my queries promptly, and for complex queries she would give me a call to discuss over the phone. The underwriters also spoken to me about this complex case to help me understand the requirements. All in all the experience is very positive!