The Fair Trade Practice Reviews 

You can rest assured that they'll keep you informed every step of the way, even if it turns out that you don't have a case to claim they'll still keep you in the know.

Very good communication throughout. Couldn't be happier with their service.

The Fair Trade Practice
Was very helpful and efficient in securing refunds on a number of mis-sold products. The fee was worthwhile given the time it would have taken to contact the various institutions and complete all the paperwork.

Very professional company, nice people you deal with, very happy

I was grateful for the chance to look into my accounts. It was easy to do and clearly explained.

I was a bit surprised when they then tried to sell me life insurance, given I was looking into the inappropriate cross selling of financial products.

Molly was great very polite and professional

The lady I spoke to (Molly) was very professional and polite. A few things I wasn’t completely sure on however she managed to explain each part in detail. Excellent service, I have recommended this service to all my friends and family.

Andy phoned today, such excellent customer service skills thoroughly explained everything, nice and friendly and knowledgeable. First class service.

This was a hassle free way to nothing ventured, nothing gained potentially get yourself some money that you would not of otherwise had. Organised polite and knowledgeable throughout service with minimal inconvenience on the clients behalf.

From a bank that treated me very unfairly, it is extremely pleasurable to receive my cheque in the post!

Was kept informed all the way and they successfully managed to get me a refund from the Halifax. Wasn't bombarded with nuisance phone calls and was pleased to get a refund.

Really happy with the outcome of my claim. I spoke with Andy ~ he’s a credit to FTP

Good work by Fair Trade. I did not expect to get anything and was pleasantly surprised when I received a cheque from the bank.

Really good. Everyone I have dealt with there is decent, but a special shout out to Andrew Newman (😉) who called me to give the good news of yet another payout for PPI. That’s two nice payouts I have received, after trying off my own back and getting zero!

I believe I spoke to one of your team leaders. She was very polite and easy to talk too.

Molly dealt with my PPI and PBA claims. Success on PPI very helpful, explained everything so i understood, friendly and professional. Have now recommended daughters to Fair Trade

A bunch of thieves. Constantly harassing my partner even though they know the nature of his job and his vulnerability. I wish we had known how to do the PPI ourselves sadly my partner was naive due to the adverts that popped up on Facebook. He was owed a cheque for just over £700 but no this scam of a company demanded it. AVOID. They have the nerve of charging for “so called” chasing phone calls.

I've used TFTP before and have recommended them to many friends and family, but my recent claim experience for a packaged bank account was been hugely stressful. TFPT submitted my claim then emailed me to say they had closed this claim and were not going to pursue it, leaving me to go back and forth with my bank from there about compensation. Then, TFTP sent me a bill for full payment. I queried this, saying that, as they had dropped out halfway through the process, leaving me to swap emails and phone calls with my bank, shouldn't this be reflected in their bill. A friendly advisor on the phone agreed the bill should be reduced. But over the bank holiday weekend a text arrives demanding full payment, followed by another chasing email this morning (Tues). Fair and ethical? That has been far from my TFPT experience. It's been haphazard and time-consuming, and when trying to explain the poor service I've received, I've received nothing but bulldog credit-chasing in return.

In 2017 I was recommended by a friend to put in a claim for PPI. I did this but soon found out that I had to do all the work all these guys did was forward the information to the relevant banks. Something that I could have done. Last week I rang their customer service as I needed some information so that I could reclaim the tax. I spoke to a guy last week who was really really helpful but then had to speak to a girl this week who could not care less did not want to help and just wanted to get rid of me and finally started to argue with me about tax laws that she absolutely did not have a clue about. They also overcharged me by £50 which I wrote to them about but they guess what. Yes no reply. So as a company very up and down. Let down by some employees with a very poor attitude.

Passed on to TFTP by a friend to go after PP whilst I was visiting relatives in the UK. Had a phone call with a very demanding sales person insisting that I make as many claims as possible against all banks and building societies, pushing me to do so despite having little time to talk as I was about to get on a plane to fly back home and was trying to manage my children.

Having little understanding of what this meant I agreed. The process started off as intensive across over 10 claims but soon became pure and simple harassment. I live overseas and was called sometimes twice a night daily at 1 and 2am to have 45minute conversations where they insisted I tell them how they feel so that they could form a case against the providers. Even though I told them I live overseas and they were calling in the middle of the night this persisted for at least 6 months.

Despite being unable to provide any proof after over 30 years of banks and credit cards 3 years later I am still being hounded to progress more claims all because I was pushed into signing a contract.

I am a professional CEO running a business in the marketing sector. The customer service has been coercive and quite frankly intimidating I wish I had know the traumatic, time consuming process this would be. It didn't even let up during COVID. I am absolutely incredulous at this entire process. Please do not get convinced to take out claims unless you can dedicate part time hours like a job to managing it to get the outcome you need. I ended up with 1 claim and a rebate of less than 60GBP after 3 years. You tell me if that kind of rebate is worth it.