The Electronics Warehouse Ltd Reviews 

281
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere, representing great value for money. Many people also highlight the fast and efficient delivery service, with items arriving promptly and often with helpful communication. The overall service is consistently described as first-class, with quick responses and a smooth purchasing process. However, some people were dissatisfied with product quality, reporting items arriving damaged, faulty, or not as described, such as screens with lines or non-standard plugs. Additionally, a few other people also felt that delivery experienced significant delays or issues, with some couriers causing damage or failing to deliver as expected.

What people talk about most

Product

People report ambiguous experiences with product quality and condition, with many reviewers praising the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding items significantly cheaper than... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and great service received,... See more

Value for money

Customers express high satisfaction with the value for money, frequently highlighting significantly lower... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.... See more

Company replied

Rated 4 out of 5 stars

purchased a sound bar in seotember which was quick delivery good purchae did have an issue with the company but to be fair they sorted it out for me. would i use again,probably.

Company replied

Rated 4 out of 5 stars

Very good price. Speedy delivery. Only grouse was that sound bar came with European plugs. To be fair, I didn’t complain and when I did mention it, they said they would have sent replacement plugs

Company replied

Rated 4 out of 5 stars

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

Company replied


Company details

  1. TV store
  2. Electronics Store

Information provided by various external sources

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(281)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Very, very happy customer

From start to finish they were helpful in informing me on tv's etc, I was also kept well informed on delivery which was quick and very punctual, great prices as well. Couldn't ask for more I would highly recommend this company for sure.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Graded Samsung soundbar

Bought a graded Samsung soundbar. Delivery was very fast and item was in what appeared to be perfect condition but with a considerable saving, could have been sold as in perfect new condition. Second large purchase from these guys and would look here for future buys.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered online and delivered within 3 days

Ordered online and delivered within 3 days absolutely great service. The soundbar was in its original packaging and was delivered within care. Good communication throughout and I would use again however, what the service is like if something goes wrong I cannot comment as everything went like a dream.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

I bought a TV from this store

I bought a TV from this store, unfortunately it was damaged. I have been waiting for almost a month to get my money back. Very poor communication with the customer service office. I do not recommend this store!!!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Now my go-to Electronics retailer

I got a Samsung HW-Q990D at an exceptional price! They sold it at the lowest competitive price.
I ordered on late Friday and received it the following Wednesday. I gathered they don't work weekends, which is fine. If I had ordered on early/mid Monday it probably would have still arrived on Wednesday, so expect a 3-4 day delivery.
Speaking of delivery they use a very professional company, that handles the item very well, and has excellent communication.
When I received my item, the box was a bit tattered, and had been opened (presumably by TEW to quality check the device) But the box not damaged to a degree of comprising the item.
After opening the box, everything seemed as if it was brand spanking new, so I'm not sure why the box was opened, then sealed again.
Nonetheless, I was extremely satisfied with my purchase and equally as satisfied with the service provided.
I would absolutely recommend buying from The Electronics Warehouse, and will purchase from them again!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Order tv mount for samsung oled and price was the lowest on the website.
Also fast and track delivery!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great sound

Using flat screen tv the sound is poor, especially if the actors are whispering. Using the Bluetooth sound bar brought the sound alive you could hear everything that was being said, when dramatic action was taking place and the music enhanced it the sound bar was really good, you hear thing you could never hear before.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Great soundbar great sound,goes with my new TV perfectly and half the price of anywhere else.Very fast delivery,ordered Monday night arrived on Wednesday Morning.Thanks

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, great service and great product! Arrived within 3 days - just what we were after at nearly half the price !!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Samsung The Freestyle (2nd…

We got a smart projector - "Samsung The Freestyle (2nd Gen) SP-LFF3CLAXXU Full HD Portable Projector WITH FREE CARRY CASE"
The price was by far the cheapest, even during black Friday sales. We are so happy with the product, it's brilliant for watching TV and streaming, and it projects really big on our walls. We can put it away to keep the space free when not in use so we don't need a TV taking up space. It's easy to set up and use. It connects with our bluetooth speakers but its own sound is pretty good too. Such a good product. Delivery was fine, it arrived within a week, and the projector came with a good quality carry case so it can be transported when traveling.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Price, Service and Product

I ordered a Samsung soundbar on Sunday and it was delivered very quickly on the following Wednesday. It would have been delivered on Tuesday had the Parcelforce delivery man read my access instruction. Geoff from TEW sorted that out for me.

It was a returned product, at least £20 cheaper than elsewhere, and the sound enhancement is wonderful. I can't find anything wrong with it cosmetically or function wise so I can only imagine that the previous owner found it to be incompatible with their TV or that it had a very simple fault that needed repairing.

I may have been lucky here but I found TEW to be most helpful and efficient.

29 January 2025
Rated 5 out of 5 stars

Genuine, professional business to deal with

I purchased a genuine Samsung WMN-B50EB Slim Fit Wall bracket, much cheaper than direct from Samsung and other retailers, and was genuinely pleased.

Unfortunately, due to wall construction techniques, I was unable to use the bracket.

I contacted the company by phone - how many companies can you actually SPEAK these days (big plus there), and much appreciated compared to a never ending loop of “available options” or some less than stupid AI chatbot).

The staff member was polite, understanding and referred me to their returns process online which did not require some lengthy process or form filling.

Posted off the item and quickly head back that the refund had been processed.

Based on this overall experience I would recommend The Electronics Warehouse.

27 January 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you for your review. We're always happy talking with customers. I hope you found a solution to fitting a wall mount.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY unless…

DO NOT BUY FROM THIS COMPANY unless youre happy with a reduced warranty.

I recently purchased a TV from this company which was listed as Graded Stock, Grade A.
I checked their website for what their exact meaning of this was.
Grade A: This TV is in the original box and complete.
The description of their graded stock is as follows, Graded products are items that can no longer be sold by the High Street retailers. These products include end of line/ discounted items, items with damaged packaging, surplus stock and 14 day customer returns.

So mine was Grade A in the original box and complete.
What I didn’t realise & is NOT stated is that they remove the serial numbers from their products both physically removing the stickers & digitally from the menus.
The issue with this is that you CAN NOT register your product with the manufacturer for their free extended warranty.

If id have known this before purchasing id have paid a fraction more from elsewhere so that I could register it for the full 5 year warranty instead of from the electronics warehouse with only 12 months warranty.

29 January 2025
Unprompted review

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