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The Designer RoomsReviews 

8,891
•
TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and friendly, patient approach, making the shopping experience pleasant and stress-free. Many people highlight the outstanding customer service, noting that employees go above and beyond to ensure satisfaction, offering personalized assistance and valuable advice without being pushy. The quality of the products, including sofas, dining tables, and other furniture, is frequently commended, with consumers appreciating the wide selection of unique and beautiful items. However, some customers also noted issues with customer service, experiencing slow responses, a lack of communication regarding deliveries, and an inability to resolve problems with damaged items.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers consistently highlighting excellent service from... See more

Customer service

People report positive experiences with customer service, often highlighting staff who are described as... See more

Quality

Customers had positive experiences with quality, with many reviewers highly recommending the products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5-star review - June 30th 2026 Great service, great quality would highly recommend without hesitation. Thank you all the staff @ The designer Rooms ,Livingstone ,especially Zoe, can't wait for my l... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

Robert was delightful, friendly and full of knowledge he fully informed us if our choice of couch right down to the last stitch on it ...My daughter and I went back a few times to view this particula... See more

Rated 5 out of 5 stars

I had a wonderful shopping experience in the breahead store went in got time to browse around hastle free with a welcoming smile . Got new ideas and something completely different than I went in... See more

Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(8,891)

1,563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Was 5 stars from start to finish

Was 5 stars from start to finish ordered coffee table and side table was told 10 to 11 weeks delivery ordered 01 06 26 came on 06 07 26 said between 12 pm and 6pm came 1145 phoned 30 mins before guys assembled both tables everything went without a hitch

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great as always - Lesley is a true asset to Designer Rooms

Bought a new entire bedroom furniture collection today from the lovely Lesley. As always, Lesley was incredibly helpful and friendly, and even as a long-standing returning customer, every time it feels like the first encounter as every effort is made to accommodate you no matter how familiar and regular you are at the store. Lesley is a true asset to the company and one of the major reasons I return time and time again!

6 July 2026

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