The Designer Rooms Reviews 

9,435
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for consistently providing knowledgeable, professional, and helpful advice without any high-pressure sales tactics during their store visits. Shoppers also highlight the wonderful atmosphere and the remarkably wide selection of unique furniture and home accessories available across the various locations. Some reviewers were not happy with unresolved product defects, broken items experienced upon delivery, and severely delayed financial refunds. A few consumers also mentioned encountering unhelpful customer service, broken store policies, and extremely frustrating communication when attempting to resolve these difficult post-purchase issues.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the amazing range,... See more

Service

People report positive experiences with service, frequently highlighting the incredible knowledge and... See more

Customer service

Users describe positive interactions with customer service, frequently praising helpful staff members who... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the welcoming atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant furniture store with an amazing range. Far better shopping experience than the big retail park operators and the member of staff was telling me it’s family owned, and that really shows as th... See more

Rated 5 out of 5 stars

Visited the Designers room at Barrhead where we met Kirsty Baillie who with her incredible knowledge and expertise help us choose what we where looking for. A very helpful but not pushy member of s... See more

Rated 5 out of 5 stars

We were looked after by Caitlin. She gave us space to decide on the colour suite as we are updating our full sitting room. Caitlin was fabulous, very knowledgeable and professional. Have bought... See more

Rated 5 out of 5 stars

Jacqui on the Kilmarnock store was extremely helpful and knowledgeable as well as friendly. She talked us through options with being overly forceful. The new store had a lovely friendly atmosphere fro... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

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Replied to 65% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,435)

1,647 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service

Saira was most helpful when we came to the store to chose need furniture for our lounge and dining room. She was most professional and sorted out our order efficiently. Although we are still waiting on our dining table which should arrive before Christmas we had all our other items delivered yesterday. We are delighted with our furniture of great quality. Thank you Saira for great customer service. Mr & Mrs Ramsay

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Good price garden furniture

We actually only went into the store to buy a diffuser refill while there we had a look around and saw a beautiful garden set large table and six recliner chairs. We had planned to change our garden set next year but the one we ended up buying was too good a deal to pass up so we decided to take it we are very pleased with our purchase and looking forward to plenty of use of it next summer thanks to the designer rooms for a nice bargain

12 October 2026
Rated 5 out of 5 stars

Satisfaction

Looking at recliner chairs but did not have our colour. Assistant said no problem will find out for you. Came back and gave us all the information and we ordered without hesitation. Staff very professional and friendly.

11 October 2026
Rated 5 out of 5 stars

Livingston Store

Made to feel at ease when entering the shop. No pressure to buy with excellent customer service from Michelle Russell. Excellent products we will definitely be back 👌

12 October 2026
Rated 5 out of 5 stars

The Consultant Alison Smith

The Consultant Alison Smith
Was very helpful to me when
Buying my new sofa 🛋️ very
Professional and approachable
I will definitely be buying more
Goods from The Designer Rooms
Shop as there items are of a high quality

11 October 2026
Unprompted review
Rated 5 out of 5 stars

James at the braehead store

James at the braehead store was beyond helpful. He was very approachable and capable of answering all our questions. He helped accommodate a delivery timeline that aligned with the purchase of our new house. It felt as though he went above and beyond to ensure we had the best experience.

11 October 2026
Unprompted review

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