Fairway furniture St Austell,Andrea was so helpful helping use decide on exactly what we wanted.Nothing was too much trouble.From ordering in store,keeping in touch right up to delivery. Even anoth... See more
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Review summary
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Reviews shaping this summary
They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
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We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
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We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
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Company details
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service from the store and…
Great service from the store and delivery team ,I have a lot of steps to my house and nothing was to much trouble for the team
24 July 2026
Everyone polite delivery good
1 August 2026
The delivery was very efficient a very…
The delivery was very efficient a very good service.
23 July 2026
Reply from Fairway Furniture
Thank you for your kind review!
We're pleased to hear that you found our delivery service efficient and that everything went smoothly. Thank you for taking the time to share your experience with us, it is greatly appreciated.
Needed a new suite
Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much trouble for him. We were allowed to wander around with no sales pressure at all, which is something I like. When we found what we liked, Will was there to help guide us through our options. My husband and I came away feeling happy and very impressed by the way we were helped and advised throughout our visit.
Many thanks to all at Fairway Furniture.
I couldn’t rate our shopping experience higher, and would recommend them to anyone.
29 June 2026
Unprompted review
Reply from Fairway Furniture
Thank you for your fantastic review!
It's lovely to hear that Will at our St Austell store made your experience a positive one and to know you felt welcomed, supported, and able to browse at your own pace without any pressure. We'll be sure to pass on your kind comments to Will and the team. Thank you for your recommendation, and we hope you enjoy your new suite.
a great company to deal with
a great company to deal with, right from being in the showroom to having the furniture delivered. very professional, but also friendly and approachable. the staff knew exactly what we needed and advised us the best option. they kept us informed all the time. the delivery was on time, rang us to arrange a time. everything was on perfect
21 July 2026
Reply from Fairway Furniture
Thank you for your wonderful review!
We're delighted to hear you had a positive experience from our showroom through to delivery. It's great to know our team provided helpful advice, kept you informed, and delivered a friendly, professional service. We really appreciate your feedback and hope you love your new furniture.
Reply from Fairway Furniture
Thank you for your review! We're delighted to hear that you found our service reassuring and that you received great customer service from our team. Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
One piece of my order is damaged and we…
One piece of my order is damaged and we also ordered a headboard that did not come with the bed to be told it was not ordered
23 July 2026
Reply from Fairway Furniture
Thank you for taking the time to share your feedback.
We're very sorry to hear that part of your order arrived damaged and that there has been confusion regarding your headboard. This has been passed on to the Store Manager, who is currently looking into the matter and will be in contact with you shortly to discuss everything further and work towards a resolution.
We appreciate your patience and apologise for any inconvenience caused.
Helpful staff that are able to advise…
Helpful staff that are able to advise you concerning your order, when it’s going to be ready & delivered with you choosing date & time.
23 July 2026
Reply from Fairway Furniture
Thank you for your kind review! We're pleased to hear that our team kept you informed throughout your order and were able to provide helpful advice on delivery times and availability. It's wonderful to know that our flexible delivery options worked well for you too. Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
All of the staff and delivery staff…
All of the staff and delivery staff went up and beyond thank you so very much great job.
23 July 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're delighted to hear that both our showroom team and delivery colleagues went above and beyond to help. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing Fairway Furniture.
Showroom staff listened to what we…
Showroom staff listened to what we needed rather than what they wanted to sell, 2 day delivery.
20 July 2026
Reply from Fairway Furniture
Thank you for your review! We're delighted to hear that our showroom team took the time to listen to your needs and help you find the right furniture, without any pressure. It's also great to know that our quick two-day delivery helped make your experience even better. We really appreciate your feedback and thank you for choosing us.
Friendly and helpful service both from…
Friendly and helpful service both from the showroom and the delivery team.
17 July 2026
Reply from Fairway Furniture
Thank you for your feedback! We're so pleased to hear that both our showroom team and delivery colleagues provided friendly and helpful service. We really appreciate your kind words and taking the time to share your experience with us.
Brilliant
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail and continued to communicate until our corner suite arrived.
Overall experience was brilliant. Would definitely go back for future purchases
30 May 2026
Reply from Fairway Furniture
Thank you for your lovely review! We're so pleased to hear that Will at our St Austell store provided such a positive experience. We understand that choosing the right furniture can involve lots of questions, and it's great to know that his patience, knowledge, and communication helped make the process an enjoyable one. We'll be sure to pass on your kind comments to him. Thank you for your support, and we look forward to helping you again with any future furniture purchases.
Definite recommendation
Nice store easy to shop in. not chased around the store by the staff, you are allowed to browse, then you can easily get assistance. The staff are very pleasant and helpful. needed urgent delivery of my purchase and they came up trumps. Delivered on time on the chosen day. All very good
13 July 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're delighted to hear you enjoyed a relaxed shopping experience and found our team friendly, helpful, and available when needed. We're especially pleased we could arrange your urgent delivery and get it to you on time. Thanks again for your feedback and we hope you enjoy your new furniture.
Excellent job, thanks
My elderly mother and I were served by Brian Johnson at the Newton Abbot store. He was incredibly patient and knowledgeable without being pushy. We are very pleased with our selection so far, and await delivery with anticipation
23 July 2026
Unprompted review
Reply from Fairway Furniture
Thank you for your wonderful review. We're thrilled to hear that Brian provided a patient, knowledgeable service for both you and your mother. It's great to know you've found a selection you're pleased with, and we truly appreciate your kind words. We hope you continue to be delighted with your furniture when it's delivered and look forward to welcoming you back to Fairway Furniture in the future.
Brilliant customer service and great…
Brilliant customer service and great delivery experience thankyou
22 July 2026
Reply from Fairway Furniture
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our customer service and delivery. As a family run, independent business we really appreciate your support!
Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
16 July 2026
Reply from Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Product great but delivery not so great
Great retail service (Max was brilliant) however delivery service was very disappointing
My 72 year old wife was left to put on the chair legs herself with great difficulty
17 July 2026
Reply from Fairway Furniture
Thank you for taking the time to share your feedback.
We're delighted to hear that Max provided you with such excellent service in store, and we'll be sure to pass on your kind comments to him.
However, we're very sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating it must have been for your wife to be left to fit the chair legs herself, particularly given the difficulty this caused. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention as we do offer two different delivery options to alleviate this problem the Essential which you purchased which was a basic delivery to the room of your choice with no-unpacking or set-up or a Premium Delivery & Setup which includes unwrapping and assembly of all applicable furniture leaving them ready for use, we will discuss with Max why this service wasn't offered on this occasion. If there's anything we can do to help further, please don't hesitate to contact our customer service team so we can look into your experience in more detail.
Thank you again for your valuable feedback.
Very helpful and friendly staff both in…
Very helpful and friendly staff both in showroom and at delivery.
Wide range of good quality furniture
13 July 2026
Reply from Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found both our showroom and delivery teams to be helpful and friendly. It's also great to know that you were impressed with our wide range of quality furniture.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come. We look forward to welcoming you back again in the future.
Andrea our sales advisor was fab really…
Andrea our sales advisor was fab really knew her stuff and very friendly and couldn't be happier with the sofa we picked
14 July 2026
Reply from Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear Andrea provided such friendly and knowledgeable service and helped you find the perfect sofa. We'll be sure to pass your kind comments on to her. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
No problems nice delivery men polite
20 July 2026
Reply from Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear everything went smoothly and that our delivery team provided polite, friendly service. We'll be sure to pass your kind comments on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
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