This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more
Company replied
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more
Company replied
It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to... See more
Company replied
Company details
Written by the company
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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Very helpful and great products.
17 February 2026
Reply from The Curtain Pole & Track Company
Thank you for your kind feedback!
We’re so pleased to hear that you found our service helpful and that you’re happy with the products. We’ve shared your comments with the team, and they were please to hear you were happy with the service they provided.
We really appreciate you taking the time to leave a review and hope to help you again in the future!
Curtain pole arrived damaged obviously…
Curtain pole arrived damaged obviously in transit
Excellent response from company pole replaced and arrived very swiftly
Thank you Nikki 👍
6 March 2026
Reply from The Curtain Pole & Track Company
Thank you for your feedback!
We’re really sorry that your curtain pole arrived damaged in transit, but we’re so pleased we could resolve this quickly for you and get a replacement sent out without delay.
We’ve passed your kind words on to the team and they were pleased to hear how happy you were with the support they provided.
Thank you again for your understanding and for taking the time to share your experience — it’s greatly appreciated!
Reply from The Curtain Pole & Track Company
Thanks for taking the time to leave us a 5* review and glad we provided you with a quick service.
Great quality and service
I chose to use this company as the online ordering form gave me more confidence that the product would be exactly as I required - you can specify the length of the pull cord directly etc.
Arrived swiftly and installed within the hour. Great service.
20 February 2026
Reply from The Curtain Pole & Track Company
Thank you for your great feedback! We’re so pleased to hear that our online ordering form gave you confidence and allowed you to specify everything exactly as required.
It’s fantastic to know your order arrived quickly and was installed within the hour—just what we aim for. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
A happy customer, would recommend.
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the curtains were back in place, the could be drawn and opened with very little effort.
14 January 2026
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re so pleased to hear that your made-to-measure track fitted perfectly. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Wrong fittings
Wrong fittings
Missing components
Very poor
Helpful staff but costing me to have it all sorted
1 February 2026
Reply from The Curtain Pole & Track Company
Thank you for taking time to leave us feedback! We’re so pleased to hear you were very impressed with your tracks and that the quality and delivery met your expectations.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Super Smooth
The first thing you notice, they're not cheap. I bought 2 tracks having seen how lovely and smooth the curtains move at a friend's house. They remind me of the tracks from many years ago with rollers on a brass rail.
These are stylish and super smooth.
4 January 2026
Reply from The Curtain Pole & Track Company
Thank you for your honest and thoughtful review! We understand that our tracks aren’t the cheapest on the market, so it’s especially rewarding to hear that you’re pleased with the quality and smooth operation.
It’s great to know they reminded you of the classic roller systems, while still offering a stylish and contemporary finish. We’re pleased you’re happy with your purchase, and if there’s anything else we can assist with, please don’t hesitate to get in touch.
Ordering process was easy and good…
Ordering process was easy and good communication after ordering. Very pleased with our new curtain track
6 January 2026
Reply from The Curtain Pole & Track Company
Thank you for your lovely feedback! We’re so pleased to hear that the ordering process was straightforward and that communication after placing your order met your expectations.
It’s great to know you’re very pleased with your new curtain track. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're so pleased to hear the track fitted perfectly and that you'd recommend us. If there's anything else we can help with, please don’t hesitate to get in touch.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're really pleased to hear you're happy with the product. We’re sorry we let you down with communication around the delivery on this occasion — that’s not the experience we aim to provide.
We’re continuing to work closely with our delivery partners to improve updates and ensure clearer communication going forward. If there’s anything else we can help with, please don’t hesitate to get in touch.
Genuine silent gliss track
Well packaged, no risk of damage as the track was wrapped in plenty of bubble wrap and inside a very sturdy full length cardboard tube.
21 November 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're so pleased to hear the packaging gave you confidence—our team take great care to ensure every order arrives safely, and it's great to know the track reached you in perfect condition.
If there's anything else we can help with, please don’t hesitate to get in touch.
Quick response to initial queries
Quick response to initial queries. Good guidance on how to measure bay. Easy to fit and very smooth track.
30 October 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re so pleased to hear you received a quick response to your initial queries and that our measuring guidance was useful for your bay window. It’s great to know the track was easy to fit and runs smoothly—just what we aim for.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're pleased to hear the ordering process was straightforward, and that your order arrived well packaged and on time. If there’s anything else we can assist with, feel free to get in touch.
I am extremely pleased with the track I…
I am extremely pleased with the track I ordered from your company. I was a bit concerned how to would be delivered due to length and curved. It arrived in perfect condition. The fit was perfect and so easy to install.
I woykd definatly recommend your company to friends and family in future
18 October 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely review! We're so pleased to hear you were happy with your track and that it arrived in perfect condition, despite the length and curve. It’s great to know the fit was spot on and that installation was straightforward.
We really appreciate your recommendation, and if there's anything else we can help with in the future, we’d be more than happy to assist.
Thank you for delivering another…
Thank you for delivering another beautiful curtain track to us. My son put it up for us and we can now glide the curtains without standing on steps. My husband has had a couple of falls and now both of us can easily do it. Brilliant.
19 October 2025
Reply from The Curtain Pole & Track Company
Thank you so much for your lovely review. We’re so pleased to hear that your new curtain track was not only looking great but also making a real difference in day-to-day life. It’s great to know that you and your husband can now operate the curtains safely and easily—just as it should be.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Curtain track medium to heavy weight
Excellent I have not been disappointed. Seamless movement of curtains without any effort required. More expensive than competitors but in this case you really do get what you pay for.
24 September 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely review! We're so pleased to hear that you're happy with your purchase and that the curtain movement is smooth and effortless — exactly as it should be.
We understand that our products may come at a higher price point, so it's especially rewarding to know you feel the quality and performance make it worthwhile. If there's anything else we can assist with, please don't hesitate to reach out
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're pleased to hear that your order was well packed and fitted perfectly. If there's anything else we can help with, just let us know.
High quality curtain track, great customer service
We have an awkward bay window in our property and this rail is perfect… measuring it was easy using the online guide … the curtains open and close smoothly with no catching or snagging. We are over the moon with it… I had a tech issue when ordering the rail and the customer service team responded to my emails promptly and effectively and my order was processed and delivered very quickly… I would highly recommending this company. Quality is outstanding, customer service was spot on too!
20 September 2025
Reply from The Curtain Pole & Track Company
Thank you for such a fantastic review! We're absolutely delighted to hear that the rail was a perfect fit for your awkward bay window and that the measuring process using our online guide made things easy. It's great to know the curtains open and close smoothly—just as they should!
We're also really pleased that our customer service team were able to resolve your technical issue quickly and get your order processed without delay. We’ve passed your lovely feedback on to the team—they’ll be so pleased to hear how happy you are.
Thank you again for the recommendation and kind words about the quality and service. If there’s anything else we can help with, we’d be more than happy to assist.
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