I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a Silent Gliss 1080. Natalie checked our order and queried our measurements, she corrected our order to ensure it was correct. Delivery was swift and the track was very carefully packed. We’re... See more
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more
Company replied
This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
Company details
Written by the company
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality curtain tracks which can cope with heavy curtains!
I have purchased six curtain tracks from The Curtain Pole & Track company over the past couple of years as we have been refurbishing a period property.
My windows are of differing sizes and shapes which means I need custom track lengths.
It is easy to order exactly what I need and my orders arrive timely. The tracks are easy to install, fit perfectly and perform well.
I have hung very heavy, interlined curtains on these tracks and they slide back and forth easily with no issues. These tracks are well made and will last which is exactly what I wanted as I was replacing cheap plastic tracks which could not cope with heavy curtains.
Highly recommend this company!
25 July 2026
Excellent service
Excellent service. Called them to double check what I was going to order. Filled the online form in with a quick delivery time will definitely use in the future.
23 July 2026
Avoid this company
Avoid this company. Dreadful chaos. First, my quote was wrong (over £1,000 too much) and although this was corrected when I pointed out the error, I was then messed around on the installation date
20 July 2026
Unprompted review
I stumbled across this company whist…
I stumbled across this company whist researching curtain tracks.
The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.
However, the majority of my praise has to be for their customer service. Absolutely fantastic, answered my question promptly and resolved a minor issue quickly and without any issues.
I would use this company again.
9 July 2026
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you so much for your lovely 5* review! We’re so pleased to hear that you found us and that the ordering process was straightforward, with the guidance you needed to make the right choice. It’s great to know your order arrived quickly too.
We’re also really loved hearing your comments about our customer service. Providing prompt, helpful support and resolving any issues quickly is something we pride ourselves on, so it’s fantastic to know this was reflected in your experience.
Thank you for your review! We look forward to heloing you again in the future :)
Perfect fit for a complex bay window
Perfect fit for a complex bay window - very good product and service.
26 June 2026
Reply from The Curtain Pole & Track Company
Thank you for your great review! Our team loved hearing your track was a perfect fit for your complex bay window. Our made-to-measure products are designed to make even the most challenging window shapes as straightforward as possible, so it’s always great to know everything fitted perfectly.
We’re also pleased that you were happy with both the product and the service. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
WOW WOW WOW
WOW, WOW, WOW This company deserves a huge shoutout for exceptional customer service. Don't hesitate to use them! I bought some curtain tracks over four years ago and recently found myself needing to extend one of the tracks by a very small amount. I called the company who could have so easily dismissed me out of hand but instead they were so unbelievably helpful and managed to help me find a simple solution. I would wholeheartedly recommend them and wouldn't hesitate to use them myself again in the future. Thank you so much.
7 July 2026
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you so much for your amazing review! Reading feedback like this really does mean the world to us.
We're so pleased that, even after four years, we were able to help you find a simple solution for extending your curtain track. We always aim to support our customers long after their original purchase, so it's fantastic to hear that our team was able to provide the assistance you needed.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to helping you again whenever you need us. If there's anything else we can assist with in the future, please don't hesitate to get in touch.
Reliable company
This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight away ensuring the track was securely packaged and safely delivered. Great customer service - thank you!
9 June 2026
Accuracy and Clarity
Really well explainedeasuring process. A great range of products to suit every situation. Well packaged goods made to order.
4 June 2026
Reply from The Curtain Pole & Track Company
Thank you for your lovely review! We’re so pleased to hear that you found our measuring process easy to follow and that our range of products helped you find exactly what you needed. It’s great to know your made-to-order product arrived well packaged and met your expectations.
It's great to know you had such a positive experience, and if there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Prompt delivery, excellent quality
Very happy with the service and product. Would definitely recommend.
13 May 2026
Reply from The Curtain Pole & Track Company
Thank you for your lovely 5* review! We’re so pleased to hear that you’re happy with both the service and the product, we’re so pleased we could provide a positive experience.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Double-checked submission
We appreciate the company emailing us after we submitted our measurements for a complicated bay window and double-checking that the numbers and window shape made sense before confirming our order. We ordered several rails, they all arrived together packaged in a very good way and the installation afterwards was indeed as straightforward as possible.
8 May 2026
Ordered a Silent Gliss 1080
Ordered a Silent Gliss 1080. Natalie checked our order and queried our measurements, she corrected our order to ensure it was correct. Delivery was swift and the track was very carefully packed. We’re very happy with the product and the fit. It’s night and day over the plastic track that it replaces, the curtains glide so easily now!
21 May 2026
Unprompted review
Having forgotten to order hooks with…
Having forgotten to order hooks with the curtain track I phoned to add to the order which had already been posted , the person on the phone was very helpful and very quickly sorted out my mistake and posted the hooks to arrive the following day. Good products and great service!
3 April 2026
Reply from The Curtain Pole & Track Company
Thank you for your lovely feedback! We’re so pleased to hear that our team were able to quickly sort out the missing hooks and get them sent out to you the next day. Mistakes happen, so we’re glad we could make the process easy and hassle-free for you.
It’s great to know you’re happy with both the products and the service. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Reply from The Curtain Pole & Track Company
Thank you for your kind words! We’re delighted to hear you found our customer service exceptional. Providing top-notch support is always our priority, and we really appreciate you taking the time to leave your feedback.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Natalie is BRILLIANT!
Natalie is BRILLIANT!
I was fixing an issue for my Principal and was very unsure of what I needed to buy and certainly how to work out the angles (maths is not my strong point). Natalie 'held my hand' throughout the process, worked out the angles, and answered all my silly questions with grace.
Thank you so much - you have made a PA a very happy.
3 April 2026
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you so much for your great feedback and 5* review!
We’re delighted to hear that Natalie was able to guide you through the process and make everything feel much more manageable. Working out bay window angles can definitely feel daunting, so it’s great to know she could support you every step of the way and answer all your questions with patience and care.
We’ve passed your lovely comments on to Natalie and she was so pleased to hear how happy you were with the service she provided. We’re so pleased we could help make one PA very happy! :)
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
The pole was left on the front of my property.…
The pole was left on the front of my property with nothing left showing delivery or notification in advance. It could have been taken away by anyone.
26 March 2026
Reply from The Curtain Pole & Track Company
Thank you for your feedback, and please accept our sincere apologies both for the delivery experience and for the delay in responding to your review.
We completely understand your frustration and absolutely take issues like this seriously. Orders should never be left unattended without proper notification, and we’re very sorry this happened with your delivery.
We have raised this directly with our courier partner and provided feedback to ensure improvements are made to their delivery and notification process, helping to prevent this from happening to future customers.
Thank you again for bringing this to our attention, and we apologise again for the inconvenience caused. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Excellent service and products
Items arrived well packaged and in perfect condition. Curtain rails fitted perfectly, even the one to the bay window with numerous curves. I have used this company before and would use them again. Excellent service and products.
31 March 2026
Reply from The Curtain Pole & Track Company
Thank you for your lovely feedback and for choosing us again!
We’re so pleased to hear that your items arrived well packaged and in perfect condition, and that all of your curtain rails — including the bay window with its multiple curves — fitted perfectly. It’s especially great to know that you’ve returned to us and continue to be pleased with both our products and service. I have passed your feedback to the team as well as they always appreciate hearing that we have happy customers!
We look forward to helping you again in the future!
Excellent service and product
Excellent service and product
First delivery was wrong and I called and they immediately sent correct one.
I ordered Silent Gliss 1280 manual track. Genuinely the smoothest running curtain system I have ever come across. Hugely impressed
3 February 2026
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your love 5* review!
We’re so pleased to hear that you’re impressed with your Silent Gliss 1280 curtain track — it really is known for its exceptionally smooth operation, so it’s great to know it lived up to expectations.
We’re so sorry that the first delivery wasn’t correct, but we’re glad our team were able to resolve this quickly for you. We’ve passed your comments on to them and they were thrilled to hear you were pleased with the support they provided.
Thank you again for your kind words — we really appreciate it and hope to assist you again in the future
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.