My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
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My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more
Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more
Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.
Company replied
Written by the company
As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.
We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.
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© 2025 The Crypto Merchant. All Rights Reserved.
Visit our official website: thecryptomerchant.com
Our U.S. based team of crypto experts has your back.
New York, United States
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Great services all the way up to delivery. Updates me when necessary.
These after the acceptable pricing afforded me close the bulk purchases.
Update - 29/04/2022: I had a problem with a Trezor One, after two months it arrived in my country and I sold the Trezor still sealed, after selling I discovered that the Trezor One was defective.
I contacted 'The Crypto Merchant' email support, although email support took a while sometimes I was answered almost every time.
I received the refund from Trezor One. I strongly recommend the site 'The Crypto Merchant' for your hardware wallet purchases, especially if you go to other countries including 'Brazil', the support is usual and the warranty works.
I would buy it again for sure, but this time I would buy a more robust product to be deception and defect proof.
Awful.
They did not send me the ordered hardware wallets because they could not confirm that "the billing address on your credit card matches the shipping address on your order".
I therefor, As requested ,send them a picture from my credit card and an ID.
But nothing happened.
I called several time and left messages.
Nothing happened either.
Then I cancelled and it took weeks until I got my money back.
Avoid this non-professional guys.
It´s been two months and the Trezor One Hardware Wallet still has not been delivered, and it is an important working tool for one of our colleagues.
The Crypto Merchant team refused to provide any help until 45 days had passed from the due date. Terrible service.
I lost my Ledger and wanted one delivered ASAP. The Crypto Merchant delivered it in 2 days I think (Ledger was slower.) At first I was worried it could be a scam, even after researching. But well, my funds have not been stolen yet, and it's been a half a year, so it must be legit! Haha. Ledger actually has them on a "certified dealer" list, like legit. So, hey I'm satisfied at I didn't get robbed.
Highly recommend I will always buy from your company. 5 STARS *****
my bitbox 2 arrived promptly and sealed in plastic. setup was straightforward. i watched (studied) a few online tutorials so there would be no gotchas. even with my big dumb fingers i got the hang of the interface fairly quickly. thank goodness for the back arrow. i run the desktop app on my linux computer with no issues (kubuntu 21.10).
Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to buy.
Olá a todos meu produto chegou dia 09/10/2021, estou muito satisfeito com o armazenamento e a qualidade geral do produto. Estou aprendendo como utilizar, eu recomendo a todos adquirir o produto é seguro comprar.
Very good service and your team kept me informed of my order status.
Thank you
Trezor arrived on time and packaged properly. I was a little hesitant due to the security concern etc. but this company is the real deal and I was comfortable enough to buy a 2nd Trezor from them with confidence.
Always a smooth, quick, easy transaction!!!
Zero complaints and always official products!! Thanks CryptoMerchant
Good evening please i tried funding my account not knowing i input an incorrect amount please help me resolve the issue
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