The Crypto Merchant Reviews 

259
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase

Company replied

Rated 5 out of 5 stars

I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more

Rated 5 out of 5 stars

Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more

Rated 5 out of 5 stars

Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.

Company replied

Company details

  1. Cryptocurrency Service

About The Crypto Merchant

Written by the company

Your Trusted Source for Crypto Hardware Wallets

As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.

We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.

Your Feedback Matters!

Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!

© 2025 The Crypto Merchant. All Rights Reserved.

Visit our official website: thecryptomerchant.com

The Crypto Merchant Guarantee

Our U.S. based team of crypto experts has your back.

The Crypto Merchant boasts an impressive collection of the best hardware wallets available in the market. From renowned brands to cutting-edge technology, their selection caters to every investor's unique needs. Whether you're a seasoned trader or just starting your crypto journey, The Crypto Merchant has the perfect hardware wallet for you.

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4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(259)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Different Answers

I ordered an item that shows its available. But then my order was canceled. I reached out and the rep was unsure. Sent an email and another rep said it was out of stock. Very conflicting. I brought item elsewhere for much cheaper.

3 July 2023
Rated 1 out of 5 stars

scammers

I paid for the order, but they canceled the order and do not refund my money and do not respond to my messages, they are scammers, people do not contact them, I am still waiting for my money

20 June 2023
Unprompted review
Rated 1 out of 5 stars

I still don't understand what to do to…

I still don't understand what to do to make my Nano S plus work with and without my Nano S. I need to see step by step instructions on how to make them work with Ledger Live. I need more specific help that not only tells me what to do but how to find it in LL and how to do what is needed.

17 March 2023
Rated 5 out of 5 stars

trezor wallets

Fast delivery, easy website to navigate. They even offer tutorials to set-up your hardware wallet, and if that doesn't work for you. They will walk you through it over the phone. Good stuff!

11 August 2022
Unprompted review
Rated 5 out of 5 stars

only a good experience

only a good experience. I use this merchant mainly because it is recommended by the cold wallets manufacturers, hence the trust. competitive and good prices is a plus

2 February 2023
Unprompted review
Rated 4 out of 5 stars

Great - but Payment Options Limited

I was able to get the genuine Ledgers as I desired but it was inconvenient because I could not use my Business card to place the order. Something about having to upload a photo of it, my ID, and photo of me. I was able to pay with PayPal but it was not the business account, which was somewhat annoying.

10 November 2022
Rated 1 out of 5 stars

Still no product and no refund given

I still haven't gotten a refund nor product and they stopped responding any more. If you are from a country where the banking services is limited to an extent like me and not possible to dispute the charge, then DON'T PURCHASE ANY GOODS FROM THIS UNPROFESSIONAL COMPANY AT ALL.

If they don't give my money back, then they have effectively done a fraud. My money is already in their bank account months ago and apparently, on the way to turn to ashes or thin of air.

I'm writing this second review using the review link to confirm that, in fact, i did make a purchase.

21 September 2022
Rated 5 out of 5 stars

Fast service

I went with them because they are an authorized reseller for Trezor and ledger. Order arrived quick. I would do business with them again.

16 May 2022
Unprompted review

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