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The Claims Guys Legal Reviews 

4,982
•
TrustScore 4 out of 5

3.8

Legal Services & Government
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Review summary

Created with AI, based on recent reviews

Evaluating 1,296 reviews, reviewers had a great experience with this company. Customers appreciate receiving regular progress updates and find the team very professional when handling their claims. Many consumers highlight that the staff keeps them well informed about every step of the ongoing process, making the experience smooth and reassuring. However, some customers also noted frustrating issues regarding communication difficulties and poor support availability. Reviewers frequently mentioned being repeatedly asked to submit the same personal details and identification documents multiple times without getting proper responses. People feel that getting in touch with a real person can be very difficult when they need assistance with their ongoing cases.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, often highlighting lengthy timelines... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided regarding... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide range of differing experiences. While some... See more

Customer communications

Users describe negative interactions with contact, consistently reporting that communication channels are... See more

Service

Clients share ambiguous opinions on service, with many praising the regular updates and helpful communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more

Rated 4 out of 5 stars

I am happy with the very regular updates received on my case, and how you try keep on top of all required documents needed beforehand. We are still waiting for an outcome but the process is a smooth o... See more

Rated 4 out of 5 stars

Thank you for your hard work regarding this Please could you not repeatedly ask for my details 🤔I have sent them at least half a dozen times! Can you not file them somewhere. It makes you sound in... See more

Rated 5 out of 5 stars

Made the process very easy and kept in touch with all the various updates on how my claim is progessing. Been a lot of delays due various court proceedings but for myself its just a waiting game. Real... See more

Company details

  1. Legal Services & Government

About The Claims Guys Legal

Written by the company

We specialise in helping our customers claim refunds and compensation that are rightfully theirs.

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.

Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(4,982)

1,157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

These claims are very long winded in…

These claims are very long winded in getting settled as this has now taken over 2yrs and now they are saying should be settled sometimes in 2027 3yrs probably then be in 2028 it's rediculous how long this takes,
Wish I'd never started this claim, doesn't seem to be getting anywhere.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

I haven’t signed up to ask them to act on my behalf!

I keep getting emails requesting signatures from the claims guys regarding discretionary commission refunds, requesting my signature to continue to act on my behalf. I never asked them to act on my behalf I’m the first place.I’ve emailed them numerous times and tried to contact via telephone to cancel whatever they’re doing’on my behalf’. I believe this barrage of emails has arisen from online information on discretionary commission. I haven’t signed anything to ask them to act on my behalf!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Communication 5*

The communication has been top notch, every step of the ongoing process has been explained, fingers crossed for a good outcome

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Constant emails about nothing

At least 100 emails to tell me the same thing and I assume they are getting paid for each one. Asking for constant signatures or to inform me for 6 months my claim is nearly settled.
The lawyers will get paid 5 times my settlement for all these emails.
I guess in hell it's just getting the same email every minute for eternity.
No wonder people hate lawyers

3 September 2026
Unprompted review

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