Consumer Rights Solicitors Reviews 360

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their ability to explain complex processes clearly and provide reassuring updates. The customer service is frequently described as exceptional, with many people appreciating the efficient, responsive, and understanding approach. Reviewers also commend the company's service for its effectiveness in resolving issues and keeping them well-informed throughout their claims. However, some customers also noted issues with claims, with a few expressing dissatisfaction regarding a lack of updates or perceived slow progress. A small number of people reported receiving unsolicited emails or feeling pressured, and some mentioned difficulties in getting their inquiries addressed or receiving timely responses.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service, highlighting... See more

Claim

People report ambiguous experiences with claim. Many customers praise the helpfulness of staff in discussing... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more

Company replied

Rated 5 out of 5 stars

Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more

Company replied

Rated 5 out of 5 stars

So far, CR Solicitors have been brilliant. The previous firm I instructed were really bad at communication. These guys however have been amazing, keeping me updated even on the small stuff, which is m... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with CRS who gave a great response in helping to resolve my issue over a short period of time..all the staff I communicated with were very good and my special thanks to E... See more

Company replied


Company details

  1. Legal Services

Written by the company

Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emma Nash - great service.

I dealt with Emma Nash who handled a complaint for me, she showcased empathy, listening to my concerns regarding my mother’s vulnerability, she took accountability and provided a quick and measured approach to a delicate situation. Her customer service was outstanding and was a credit to her organisation.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

A totally professional and efficient…

A totally professional and efficient Company, Emma Nash guided me through my miss selling Motor finance claim and resolved any issues quickly and offered important advice where necessary, if you are thinking of making a claim I would highly recommend Consumer Rights Solicitors.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

This so called legitimate solicitors company sends threatening and unsolicited emails to people who have never signed up for their car finance reclaims service.
For anyone who this has also happened to, they can easily be reported to Solicitors Regulation Authority. This can be done on the SRA website.
Hopefully enough people doing this will shut them down.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Emma Nash has been a massive help…

Emma Nash has been a massive help through a very stressful time with issues with having multiple claims with different companies.
Emma was very quick to respond via emails and always gave me support and advise when needed..
The company have also been kind to cancel some of my claims for free, which was very appreciative of them.
Once again I cannot fault the quick responses to all emails and to Emma Nash who has made this process so much better for me.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Good staff efficient and kind

The lady that helped me explained things well and she was compassionate thankyou

7 April 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Honestly they went over and above got…

Honestly they went over and above got me car payout way more than expected thanks to the team

21 February 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience . Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors

Rated 5 out of 5 stars

I had a very good experience with CRS…

I had a very good experience with CRS who gave a great
response in helping to resolve my issue over a short period of time..all the staff I communicated with were very good and my special thanks to Emma Nash who managed to get it over the line… definitely a company I do recommend

23 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Very good communication

Very good communication, had a very helpful phone call with a young lady today, gave me very good advice, and followed up with an email.
Thanks very much

25 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Very helpful and had all information…

Very helpful and had all information about my claims ready to discuss my case

24 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience . Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Thank you from CRSOLICITORS.CO.UK for…

Thank you from CRSOLICITORS.CO.UK for all support, especially for Eysha Horrocks.
Kindly regards for all,
Carlos Maschietto

24 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Amazing customer care

I had to deal with this company and they were amazing.

Customer care was top notch and nothing but helpful

19 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Dear Jude,
Thank you for taking the time to leave your feedback! We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Polite

Polite, helpful and friendly

18 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

very helpful

very helpful

16 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.

Rated 5 out of 5 stars

Been kept up to date on things allthe…

Been kept up to date on things all the way through on everything. All is good

11 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Bryan who l spoke to was excellent and…

Bryan who l spoke to was excellent and did explain everything to me perfectly

11 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Great customer service by Consumer Rights Solicitors…

I contacted Consumer Rights Solicitors to review a claim I had with them. I spoke to one of their representatives Bryan Aryeetey who was extremely helpful and was able to deal with my questions and eased the concerns I had.

Not only did he review the current claim I had with them he explored the possibility of a new claim that I had missed.

He was patient and explained everything clearly.

This was the first time I had contacted them directly, the phone was answered quickly, he found my details quickly and answered the question I had.

Excellent service, I would definitely recommend Consumer Rights Solicitors.

Richard B

10 March 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look