The Claims Guys Legal logo
Visit website

The Claims Guys Legal Reviews 

5,281
•
TrustScore 4 out of 5

3.9

Legal Services & Government
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,237 reviews, reviewers had a great experience with this company. Customers frequently share that the support team provides helpful guidance throughout the entire procedure. Reviewers often mention how wonderful it is to receive consistent status updates regarding their ongoing finance claims. People genuinely appreciate the dedication shown by the staff in managing complex documentation tasks very smoothly. Some reviewers were not happy with customer communication, noting that they repeatedly received identical requests for personal identification documents. A few consumers also experienced frustrating communication delays when trying to contact support representatives by phone or email without ever receiving timely replies.

What people talk about most

Claim

People report ambiguous experiences with claim, as many consumers praise the regular progress updates and... See more

Customer service

Customers had ambiguous experiences with customer service regarding their claims. While many reviewers... See more

Response time

Consumers find response time to be ambiguous, with some reviewers praising regular updates and quick... See more

Customer communications

Reviewers express deep frustration and dissatisfaction regarding customer communications, highlighting that... See more

Service

Customers consistently note ambiguous experiences with service, often praising outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was informed by yourselves that you could deal with my car finance claim even though I didn’t have any documentation. Since then you have requested information from myself on several occasions even... See more

Rated 4 out of 5 stars

They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more

Rated 4 out of 5 stars

So far, the service I have received from The Claims Guys Legal has been outstanding and I am sure this will continue till this issue has been settled.

Rated 4 out of 5 stars

They keep regularly updating me on the progress of my claim. They are understanding of the clients frustration at the length of time the process is taking. They are caring. Knowledgeable and professio... See more

Company details

  1. Legal Services & Government

About The Claims Guys Legal

Written by the company

We specialise in helping our customers claim refunds and compensation that are rightfully theirs.

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(5,281)

1,453 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good Support and Guidance for my claim.

I have found the advice, guidance and support from yourselves extremely helpful. Regular emails with updates of progress is very reassuring. I don't think I would have been able to do all that you have done and are doing on my behalf by myself. Much appreciated. Thank you.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

The claims Guys Legal are excellent and…

The claims Guys Legal are excellent and professional.
They give regular detailed updates on all the cases they are working on and updates with all the latest news on how the legislation is proceeding .
I would thoroughly recommend using them to deal with your claims and saves you doing all the work your self .

26 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look