Test Meter Group Ltd Reviews 

6,207
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, with many orders arriving the very next day, often within the specified time window. People appreciate the excellent communication, being kept informed throughout the ordering and delivery process. The products are frequently described as high-quality and well-packaged, meeting or exceeding expectations, and the pricing is often highlighted as competitive. However, some customers also noted occasional issues with delayed deliveries, missing items, or products arriving with manufacturing faults. A few other people also felt that the product quality control could be improved, with some items being out of calibration or missing accessories upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Customers had positive experiences with product, often highlighting the high quality, good prices, and useful... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and prompt service, with... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and good prices for products,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process efficient, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied



Company details

  1. Safety and Work Wear Store
  2. Electrical Equipment Supplier
  3. Solar Energy Equipment Supplier
  4. Tool Store
  5. Tool Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,207)

672 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy. Great service

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a pleasant surprise. Was kept informed throughout and so glad they use DPD as they never let me down! Tbh I try to avoid using companies that use Royal Mail and some other delivery companies as their tracking systems and reliability are nowhere near as good as DPD in my experience. I wouldn't hesitate to order from the Test Meter Group again. Superb service and very happy with my purchase thank you. Price was best I could find so even better!

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Peter,

Superb service is exactly what we aim for! We're glad you appreciated the DPD tracking—we know how much peace of mind that adds to an order. It’s wonderful to hear you’re happy with the price and the advice from our team. Thanks for the high recommendation, and we'll look forward to assisting you next time!

Thanks
Gavin
Customer services

Rated 3 out of 5 stars

Test meter worked fine only DPD…

Test meter worked fine only DPD COURRIER was a let down still did not received my item….

23 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Eduardo,

Thank you for your feedback. We’re glad to hear the test meter met your expectations.

We are very sorry to hear about the delay with DPD, as we aim for a seamless delivery experience. Our support team have reached out to you so we can investigate the status of your parcel and ensure it reaches you as soon as possible.

If you need any further help please give our team a call.

Thanks
Gavin
Customer Service

Rated 5 out of 5 stars

Good equipment and reasonable prices

Full range of products on a good website that was easy to navigate. Delivery next day. The training course was out of stock but should arrive this week.

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi John,

Thank you for sharing your experience! We’re happy the website and delivery speed met your expectations. We appreciate your business and your patience!

Many thanks
Gavin
Customer Services

Rated 5 out of 5 stars

Simple great communication

Simple great communication. Arrived next day. Thank you

23 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mike,

Great communication is what we strive for, and we're so glad we hit the mark for you. It’s great to know your delivery arrived right on time. Thanks for the kind words and the 5-star review!

Many thanks
Gavin
Customer service

Rated 5 out of 5 stars

great price speedy delivery

great price speedy delivery

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Robert,

Thanks for the great feedback! We know how important it is to get your tools on time without breaking the bank, so we're glad we could deliver on both fronts. Happy testing!

Regards
Gavin
Customer Services

Rated 5 out of 5 stars

Brilliant

Brilliant
No hassle
Great support

19 February 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Matt,

This is wonderful to hear! Our team takes great pride in helping our customers find the right solutions. I’ll be sure to pass your kind words along to the crew.

Thanks for trusting us with your business.

Gavin
Customer service

Rated 3 out of 5 stars

Full refund given on faulty item

Full refund given on faulty item, however customer service at the beginning of the complaint could do with some improving.

2 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Graham

Thanks for getting in touch.

I am sorry that you felt let down by the initial interaction.

Generally it's really beneficial for us to get products returned prior to sending replacement as we can ensure that a full investigation/appraisal is performed before replacing any products to ensure that the same issues don't reoccur.

It's good to hear however that upon hearing your preference for a refund this was arranged quickly and efficiently.

Best regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your feedback—great to hear you found our service fast and efficient!
If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very straight forward to order and…

Very straight forward to order and received items within a couple of days

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your feedback—great to hear the ordering process was straightforward and your items arrived quickly.

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Daniel

Thanks for your kind feedback—we’re glad you found it informative and helpful!

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your feedback!

We’re pleased to hear you found the service quick and efficient—exactly what we aim for.

We appreciate your support!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 2 out of 5 stars

Absolutely shocking 😮

Parcel arrived was left on the door step. Given the cost I was shocked. Then opened up to find two months out of calibration and no offer of discount or any reply on why it’s not been tested and sent with a full 12 months I feel abit cheated to be honest

16 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Peter

Thanks for getting in touch.

Thanks for taking my call you earlier, naturally I was somewhat alarmed to hear that we had not replied to your e-mail.

I was relieved to hear that this was because because you sent this to the couriers E-Mail address, as we take pride in responding to all our e-mails swiftly.

I believe the issue is now currently being swiftly being looked into.

Please can you re-send the e-mail to customerservice@test-meter.co.uk and we will do all we can to help.

Best Regards
Joseph Hancocks
Customer Services Manager.

Rated 5 out of 5 stars

Good comunication

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Paul

Thanks for your feedback!

We’re glad you were happy with the communication and kept well informed throughout your experience.

Many Thanks
Joseph Hancocks
Customer Service

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi,

Thank you so much for the five stars! We’re thrilled to hear you had a positive experience with us. Enjoy using your new Hygrometer, and we look forward to assisting you again in the future.

Thanks
Gavin
Customer Service

Rated 5 out of 5 stars

Move from kane458 to Anton sprint pro 3

I'm happy with service and new devices anton sprint pro3 it does works a treat ,I'm kane gas analyser user however I'm happy with my anton sprint pro3 highly recommend it friendly to use and economic and advanced futures.

31 March 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Yusf

Thanks for your feedback!

We're really pleased to hear you're happy with the service and enjoying your new Anton Sprint Pro 3.

It’s great to know you’re finding it user-friendly and a strong alternative.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing

14 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Irakli

Thanks so much!

We really appreciate your feedback.

If we can help with anything else please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Fast delivery great service from the…

Fast delivery great service from the customer service aswell

13 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Craig

Thanks for your feedback!

We're glad you experienced fast delivery and great support from our customer service team.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Buying a new MFT

I used test meter to buy a new MFT, lots of information and great choice on the website.
Used in the past and willuse again in the future.

31 March 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your continued support!

We're glad you found the website informative and that the range helped you choose the right MFT.

We look forward to assisting you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

First time ordering from TestMeter

First time ordering from TestMeter, product arrived safe and sound. Works as it should. Would order from them again the next time I’m looking for more equipment. Decent tracking as well, arrived in the time window specified. Plenty of options to update delivery if not at home at the time etc.

13 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Andy

Thanks for choosing us for your first order!

Great to hear everything arrived as expected and that you found the tracking and delivery options helpful.

We’d be happy to assist you again next time you need equipment.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Easy shopping experience

Easy shopping experience, fair price and delivered really quickly!
Can't fault that for service

13 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for your kind feedback!

We're glad you found the process easy and the delivery quick.

We appreciate your support.

Best Regards
Joseph Hancocks
Customer Services Manager

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