Test Meter Group Ltd Reviews 

6,210
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the prompt dispatch and next-day delivery of their orders. Many appreciate the competitive pricing and the quality of the products received, often noting that items arrived well-packaged and in perfect working condition. The ease of ordering online and the consistent communication regarding delivery updates also contribute to a highly positive experience for most consumers. However, some people mentioned issues with delayed deliveries, incorrect items being sent, or products arriving damaged. A few other people also felt that items were out of calibration or missing accessories upon arrival, leading to dissatisfaction. There were also instances where orders were not received, or delivery drivers had issues, though these were often attributed to the courier rather than the company itself.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Product

People report positive experiences with products, frequently highlighting their quality, functionality, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent and prompt service... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive and good prices for... See more

Order

Users describe positive interactions with order, highlighting an efficient and easy online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied



Company details

  1. Safety and Work Wear Store
  2. Electrical Equipment Supplier
  3. Solar Energy Equipment Supplier
  4. Tool Store
  5. Tool Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,210)

675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website very easy to use and delivery…

Website very easy to use and delivery was very quick and well packaged.

19 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your review!

We’re pleased to hear you found the website easy to use and that your order arrived quickly and well packaged.

We really appreciate your feedback and hope to see you again soon!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great website

Great website, easy to navigate and order arrived very quick. Overall great place to order from used this company many times over the years.

19 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your continued support over the years!

We’re delighted to hear you find the website easy to use and that your orders continue to arrive quickly.

It’s great to know you’ve consistently had a positive experience with us, and we really appreciate your loyalty.

We look forward to serving you again soon!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Good price

Good price, good delivery

18 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your review!

We’re glad to hear you were happy with both the price and the delivery service.

We appreciate your support and hope to help you again soon!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great products

Great products, will aid me immensely on the safe conduct working with electrics

6 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your review!

We’re delighted to hear the products will be a great help in supporting safe working with electrics.

Safety is always the top priority, so it’s fantastic to know the equipment will make a real difference.

We appreciate your support and look forward to helping you again in the future!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Brilliant,great prices brilliant…

Brilliant,great prices brilliant customer service
I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time with me to help me pair to my phone he couldn’t get it working,so he offered me another unit which was more expensive at the price I paid for the original unit
Would highly recommend ,grateful
Thanks again

20 May 2026
Unprompted review
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi
Thank you so much for your fantastic review and recommendation. We’re really pleased Nathan was able to assist you and make sure you left with a working replacement unit.

We always aim to provide the best possible customer service and it’s great to hear you appreciated the time and support given.

Thanks again for your patience and kind words — we truly value your custom.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Excellent service

I always use Testmeter for equipment etc as they have excellent selection and availabilty and great prices.

They always keep you updated with your order
Cannot fault.

15 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your continued support and kind feedback. We’re delighted to hear you always find our selection, availability and pricing to your satisfaction.

Keeping our customers updated throughout the ordering process is something we take pride in, so it’s great to know this has made a difference to your experience.

We really appreciate your loyalty and look forward to helping you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Order was delivered very quickly

Order was delivered very quickly and to my satisfaction

15 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi William

Thank you for your feedback!

We’re pleased to hear your order was delivered quickly and that you were satisfied with the service.

We appreciate your support and look forward to helping you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Sian,

Thanks so much for taking a moment out of your day to leave us a review! We know that when you're ordering testing equipment, you usually need it yesterday so you can get on with the job. Getting your order to your door as quickly as possible is always our top priority, so it's brilliant to hear we hit the mark for you.

Appreciate your business, and we hope to look after you again soon!

Best regards,
Gavin
Customer Services

Rated 5 out of 5 stars

Highly recommend, will be returning

Pick-up and return was handled with great care, my PAT Tester came back bubble-wrapped and boxed up.
Calibration certificate in the box, customer-care services were very easy to get hold of, and any questions were answered thoroughly.

Highly recommend.

1 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mark,

Thank you so much for taking the time to leave such a fantastic review!

I’m really glad to hear that you were pleased with how securely your PAT Tester was packaged—we know how important your kit is, so we always try to give it that extra bit of care. It’s also great to know our team was able to answer your questions clearly.

We really appreciate the recommendation, and we’ll be right here waiting to help whenever you’re ready to return!

Best regards,

Gavin
Customer Services

Rated 5 out of 5 stars

Useful product

14 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Stephen,

Thank you for the review. Testo makes some incredibly reliable kit, so I’m pleased to hear their gas relief valve is proving to be a useful addition to your setup. Having tools you can rely on makes all the difference.

We appreciate your business and hope to help you out again in the future.

All the best,

Gavin
Customer Services

Rated 3 out of 5 stars

Why is a Digital License being shipped

Digital license being shipped! Why is this not downloadable. Not only did i have to wait, it wasn't even delivered, was sent to a local shop which i had to drive to. I purchased a number on a card for heaven's sake.

14 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Steve

Good afternoon.

Thanks for the feedback on the experience.

It's the manufactures which supply this as physical product, and from experience some customers do prefer something tangible rather than a e-mail that can be mistakenly deleted.

That said I do appreciate the frustration that you had to collect the item from a pickup shop, this should not have happened and it should of just been delivered through the post box (if available)

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Tim,

Thank you so much for the excellent rating! We always aim to make things as smooth and straight forward as possible for our customers, so it’s wonderful to hear we hit the mark for you.

Have a great week ahead, and please just let us know if you ever need anything else.

Best regards,

Gavin
Customer Services

Rated 5 out of 5 stars

Great service as always and prompt…

Great service as always and prompt delivery

13 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your continued support!

We’re delighted to hear you received the same great service and prompt delivery as always.

We really appreciate your feedback and look forward to helping you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 4 out of 5 stars

Very quick service.

Very quick service.
Only 4 stars as it’s the 1st time I’ve used you,but will certainly use you again
Many thanks Jay

1 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your review, Jay.

We’re pleased to hear you received a very quick service.

We completely understand your rating as a first-time customer, and we appreciate you giving us the opportunity.

We look forward to helping you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very satisfied with service and quality…

Very satisfied with service and quality of product. Would highly recommend.

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your kind feedback!

We’re delighted to hear you were very satisfied with both the service and the quality of the product.

Your recommendation is greatly appreciated, and we look forward to serving you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

swift delivery

11 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We’re pleased to hear your delivery arrived swiftly and that you had a positive experience with our service.

We appreciate your support and hope to assist you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

It was ordered on line my tester I am…

It was ordered on line my tester I am happy with my package
Delivery was a bit wrong , mixed up and was sent to me wrong item but it was sorted later on

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback.

We’re pleased to hear you’re happy with your tester and package overall.

We apologise for the mix-up with the delivery and incorrect item initially sent, but we’re glad the issue was resolved for you.

We appreciate your patience and your support.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

All items well packaged shipped fast at…

All items well packaged shipped fast at a good price and free item was good quality

30 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Colum

Thank you for your great feedback.

We’re delighted to hear your items arrived well packaged and quickly, and that you were happy with the pricing too.

It’s also great to know the free item was a good quality addition.

We really appreciate your support and hope to see you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Ordered MFT1721 on Monday

Ordered MFT1721 on Monday, received on Wednesday. No issues. Thanks

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Marty

Thank you for your feedback.

Hope you had a good weekend.

We’re pleased to hear your MFT1721 arrived quickly and everything went smoothly with your order.

We appreciate your support and hope you enjoy using your new tester.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 4 out of 5 stars

UPDATED

Exceptional customer service Tester replaced.
Quality comments reflects extreme transit damage

item suffered multiple delays .
and was damaged in transit The rear cover was split and assembly impossible. very poor quality.
Please refund cost.
Ianh72

5 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ian
Sorry that you received your product damaged, which I am saddened to hear especially as I can't see any correspondence from you.

I appreciate your time on the phone this morning so I could gather some more information.

I can confirm we have arranged for a replacement to be shipped, and it should arrive with you tomorrow.

In this instance we have no requirement for the return of the old one, if you could bin this safely.
Best Regards

Joseph Hancocks
Customer Services Manager

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