Test Meter Group Ltd Reviews 6,140

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting that orders often arrive the very next day, are well-packaged, and that they are kept informed throughout the process. People are also very satisfied with the products, finding them to be of high quality and good value, with many appreciating the competitive pricing. The overall service is frequently highlighted as superb, with an easy ordering process and helpful staff. However, some customers experienced issues with delayed deliveries or incorrect items being sent. A few other people also felt that the customer service was dismissive when problems arose, and some were disappointed with products arriving out of calibration or missing accessories.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied



Company details

  1. Safety and Work Wear Store
  2. Electrical Equipment Supplier
  3. Solar Energy Equipment Supplier
  4. Tool Store
  5. Tool Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Why is a Digital License being shipped

Digital license being shipped! Why is this not downloadable. Not only did i have to wait, it wasn't even delivered, was sent to a local shop which i had to drive to. I purchased a number on a card for heaven's sake.

14 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Steve

Good afternoon.

Thanks for the feedback on the experience.

It's the manufactures which supply this as physical product, and from experience some customers do prefer something tangible rather than a e-mail that can be mistakenly deleted.

That said I do appreciate the frustration that you had to collect the item from a pickup shop, this should not have happened and it should of just been delivered through the post box (if available)

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Tim,

Thank you so much for the excellent rating! We always aim to make things as smooth and straight forward as possible for our customers, so it’s wonderful to hear we hit the mark for you.

Have a great week ahead, and please just let us know if you ever need anything else.

Best regards,

Gavin
Customer Services

Rated 5 out of 5 stars

Great service as always and prompt…

Great service as always and prompt delivery

13 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your continued support!

We’re delighted to hear you received the same great service and prompt delivery as always.

We really appreciate your feedback and look forward to helping you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 4 out of 5 stars

Very quick service.

Very quick service.
Only 4 stars as it’s the 1st time I’ve used you,but will certainly use you again
Many thanks Jay

1 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your review, Jay.

We’re pleased to hear you received a very quick service.

We completely understand your rating as a first-time customer, and we appreciate you giving us the opportunity.

We look forward to helping you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very satisfied with service and quality…

Very satisfied with service and quality of product. Would highly recommend.

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your kind feedback!

We’re delighted to hear you were very satisfied with both the service and the quality of the product.

Your recommendation is greatly appreciated, and we look forward to serving you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

swift delivery

11 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We’re pleased to hear your delivery arrived swiftly and that you had a positive experience with our service.

We appreciate your support and hope to assist you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

It was ordered on line my tester I am…

It was ordered on line my tester I am happy with my package
Delivery was a bit wrong , mixed up and was sent to me wrong item but it was sorted later on

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback.

We’re pleased to hear you’re happy with your tester and package overall.

We apologise for the mix-up with the delivery and incorrect item initially sent, but we’re glad the issue was resolved for you.

We appreciate your patience and your support.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

All items well packaged shipped fast at…

All items well packaged shipped fast at a good price and free item was good quality

30 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Colum

Thank you for your great feedback.

We’re delighted to hear your items arrived well packaged and quickly, and that you were happy with the pricing too.

It’s also great to know the free item was a good quality addition.

We really appreciate your support and hope to see you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Ordered MFT1721 on Monday

Ordered MFT1721 on Monday, received on Wednesday. No issues. Thanks

12 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Marty

Thank you for your feedback.

Hope you had a good weekend.

We’re pleased to hear your MFT1721 arrived quickly and everything went smoothly with your order.

We appreciate your support and hope you enjoy using your new tester.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 4 out of 5 stars

UPDATED

Exceptional customer service Tester replaced.
Quality comments reflects extreme transit damage

item suffered multiple delays .
and was damaged in transit The rear cover was split and assembly impossible. very poor quality.
Please refund cost.
Ianh72

5 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ian
Sorry that you received your product damaged, which I am saddened to hear especially as I can't see any correspondence from you.

I appreciate your time on the phone this morning so I could gather some more information.

I can confirm we have arranged for a replacement to be shipped, and it should arrive with you tomorrow.

In this instance we have no requirement for the return of the old one, if you could bin this safely.
Best Regards

Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Straight forward and well informed

Straight forward and well informed

8 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Nigel

Thank you for your feedback.

We’re pleased to hear you found the service straightforward and well informed.

We appreciate your support and look forward to helping you again in the future.

Best regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Would happily recommend this company

Would happily recommend this company, how customer service should be , easy to order , delivery quick 👍

8 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mark,

We really appreciate the kind words! It’s fantastic to know we hit the mark on service and speed for you. Thank you for recommending Test-Meter—we’ll be here whenever you need us next!

Thanks
Gavin
Customer Services

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery was quick. price was good

7 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi,

We appreciate the feedback! It’s our goal to make getting the right equipment as easy as possible. Thank you for your support, and we look forward to serving you again.

Gavin
Customer services

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Gregory,

We appreciate your business! Providing a seamless experience and quick turnaround is always our goal. Thanks for choosing Test-meter.

Gavin
Customer services

Rated 5 out of 5 stars

Protimeter Salts Testing Kit

Easy to navigate website and order item. Delivered speedily on agreed date with no issues.

24 March 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi David,

Thank you for the 5-star review! We’re glad to hear you found our website easy to use and that your Protimeter Salts Testing Kit arrived right on time. We appreciate your business and hope to see you again soon!

Gavin
Customer services

Rated 5 out of 5 stars

Quick delivery

Thanks for everything

6 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Davuthan,

You’re very welcome! We really appreciate the 5-star review and your continued support. Please don’t hesitate to reach out if you need anything else in the future.

Gavin
Customer services

Rated 5 out of 5 stars

Great service

Great service

24 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi John,

Thanks for the feedback! We’re glad we could help you out with great service. We appreciate your support and look forward to serving you again soon.

Gavin
Customer services

Rated 3 out of 5 stars

Service is great, DPD courier terrible

Repair & calibration service is great, but their courier DPD was, let's say, poor. When collecting the tester from us, DPD claimed twice that the parcel wasn't ready for collection, when they actually never turned up (we checked our cameras). So unfortunately, I'll probably choose a different supplier in future.

21 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Karinc,

Thank you for being so honest with us. It’s frustrating to hear that DPD claimed the parcel wasn't ready when your cameras showed they didn't arrive. We appreciate you bringing this to our attention, as we hold our delivery partners to high standards.

I know the Customer Service Manager Joe reached out to you regarding your experience, as we don't want a courier issue to be the reason we lose your business. We are reviewing our partnership with DPD representatives based on feedback like yours, so we can make your next collection seamless.

Kind regards,
Gavin
Customer services

Rated 5 out of 5 stars

Quick and simple service

Quick and simple service

5 May 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Robert

Thank you for your feedback!

We're glad you found the service quick and simple.

We appreciate your support and hope to assist you again soon!

Best regards
Joseph Hancocks
Customer Services Manager

Rated 1 out of 5 stars

Not good quality

Not good quality

23 April 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Good morning.

Thanks for taking the time to get in touch and for taking my call this morning, I am sorry that you feel disappointed with the quality.

If this relates to the order in April, you can return this within 60 days for a full refund.

It's important that you remain happy with your purchase.

Best Regards
Joseph Hancocks
Customer Services Manager

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