TerrybakesReviews 

349
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the quality of the products, describing them as dry, tasteless, and lacking freshness, often not justifying the long wait times or cost. Reviewers frequently reported issues with the texture and flavor, noting items were greasy, stodgy, or had an unpleasant chemical taste, with some even comparing them to rubber. The packaging was also a common concern, with cakes arriving squashed, stuck to the wrapping, or in boxes that were too large. Conversely, some people were satisfied with their orders, finding the cakes delicious, moist, and well-packaged, even praising the generous portion sizes. These customers appreciated the taste and texture, with some highlighting specific items as phenomenal and worth the wait. They also noted that the business was transparent about wait times and that the products arrived in good condition.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing significant disappointment.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing significant dissatisfaction... See more

Social media

Clients share negative opinions on social media, with many reviewers expressing dissatisfaction with the... See more

Staff

People report ambiguous experiences with staff, with some customers expressing appreciation for certain staff... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Was seduced by the large following on fb and the new bakery in his garage he had trades do in exchange for free cake last year. Wanted to support a home baker and ordered hoping they would arrive in t... See more

Rated 2 out of 5 stars

After waiting 24 weeks for these ( Jan ordered ) Terry Baked cakes, I was extremely disappointed. The cakes arrived looking ok ish, but unfortunately that was where the positives ended. They were very... See more

Rated 1 out of 5 stars

My order was delivered 23 weeks and 1 day after I paid for it, and it was grim. You’d expect some melting in the middle of a heat wave but that wasn’t really an issue here because he doesn’t use... See more

Rated 1 out of 5 stars

Glad I read the reviews before ordering. Where to start 1. £5 a piece of cake made with cheapest ingredients (his own admission) 2. 6 months to wait 🤣 with no intentions of correcting this e... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

349 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(349)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad man, bad baker.

Waited well over 12 weeks for order, it’s currently at 21 weeks since I ordered and no sign of order as of yet. After doing some research I’ve also now seen this man making sexual remarks to young boys and also a video of him beating a dog with a stick. Avoid at all costs!

9 April 2026
Unprompted review
Rated 3 out of 5 stars

I ordered back on 20th September when…

I ordered back on 20th September when the wait time was a hopeful 12 weeks… which slowly turned into what felt like waiting for a limited-edition Halley's Comet return. Meanwhile, orders were still being taken like there was a secret bakery army I didn’t know about 👀
Fast forward to March — the box finally arrives. I’m excited. Genuinely excited. This is my moment.
I open the parcel… and it looks like it’s gone 12 rounds with Rocky Balboa.
Inside: four very… well-travelled cakes.
Cake #1: brownie with cornflakes.
Cornflakes had the texture of damp cereal left out during a British summer. No crunch. Just vibes. Also a strong note of “budget margarine” that lingered like an unwanted house guest. Bin.
Cake #2: lemon stuffed cookie.
Filling? Decent. Cookie? Back again with the margarine aftertaste. At this point I’m questioning my life choices. Bin.
Cake #3: old school sprinkle sponge.
Spoiler alert: margarine makes a reappearance. Honestly starting to think it’s the main character. Bin.
Cake #4: another brownie (nut-free swap — appreciated 🙌).
But by now I knew what was coming… and yes, margarine said hello one last time. Bin.
So essentially, I paid £20 for a tasting experience where everything got one bite and then a respectful send-off to the bin.
I’ve followed Terry for ages, really wanted to love it — but after finally trying them (and factoring in some recent life choices that have also put me off), I think I’ll be quietly unfollowing and moving on. Like a long-distance relationship that just isn’t meant to be 💔
That said… clearly some people are loving them, so maybe it’s just me and my anti-margarine agenda

20 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered from this man 5 months ago

I ordered from this man 5 months ago. After watching him talking absolutely vile and sexual to teenagers I thought he was absolutely disgusting, and apologising, saying he was drunk was certainly not an excuse to talk sexually to young boys.
Asked for a refund and heard nothing so it’s looks like I’ve lost my money

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Bang average , dry and 5 month average delivery time

Thinks it’s acceptable for people to wait at least 12 weeks for orders which turns out to be over 20! , rather than stop taking orders for a while to catch up he would rather make people wait months ( greed! ) then do the sympathy vote with his followers , they are bang average and in some cases very dry , doesn’t wear a mask so spits over his cakes and why people order from him I don’t know doesn’t deserve a penny soon people will stop ordering

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Foul mouth is one thing but the way he…

Foul mouth is one thing but the way he spoke to teenagers in a sexual way on a live and making excuses that he is drunk was a step too far. When I ordered it stated they was taking 12 weeks now they are over 20 weeks and infact taking 27 weeks far longer then I wanted to wait so have requested a refund. No reply to my email yet

6 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this review no stars i…

If I could give this review no stars i would. Ordered in September and after waiting nearly 6 months to recieve dry bakes and icing stuck to the packaging. No care in how they are packaged either. And absolutely nothing special about these cakes to warrant waiting nearly 6 months for. When approached via email I was sent rude messenge stating its not there fault how it arrived it's the delivery people. Any negative feedback on social media you are instantly blocked. Absolute disgusting baker if that's what you want to call him. Avoid,avoid,avoid

30 September 2025
Unprompted review
Rated 1 out of 5 stars

man has zero idea how to run a…

This man has zero idea how to run a buisness as well as how to conduct himself to customers.
I made a comment on a post on the Cocoa kings Instagram a while back regarding his vile language & his reply back to me was " Go s**k a c**k Susan!! Needless to say he was deleted from their page & any posts he'd made regarding their products were deleted. He really is the most crude & rudest bitter man out there. His products are as disgusting as him.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT buy cakes off this man he's disgusting and dirty mouth towards children!

Do NOT buy cakes off this man. He talks sexual to children. Then makes exuses for his behaviour he was drunk and had right to stick up fo himself so let's talk sexual to young kids.

He told me in Nov 12 weeks wait now changed to 21 weeks.

He lies, hits dogs, lies for go fund me, he's a scammer. Not even told HMRC he's got a self employed business.

His wife just as bad.

He just deletes and blocks anyone who calls him out.

He then blames trolls for written reviews against him. Everything he's done is on him. He used the crap cheap stuff out shops. His cakes for £25 are awful so thin same cakes all time. The way he talks to customers is vile. This calling people pishflaps all time and even has that on his thank you cards.

Spend your hardworking money on someone who dose good cakes and don't wait months and months for 4 thin nasty cakes.

He's not took on anymore orders as he was told to get ones he's done out before takes any more orders.

He was crying yesterday no other people want to do business with him and no wonder.

He's going about reporting the video in TikTok etc but it's all over facebook for people who want to watch it.

He can now play poor me that will not work anymore when he's spoken sexual to children!!!

5 April 2026
Unprompted review
Rated 1 out of 5 stars

I was really disappointed with my…

I was really disappointed with my experience at Terry Bakes. The quality of the baked goods was far below what I expected, especially for the price. Everything tasted cheap —flavors were artificial, textures were off, and nothing felt fresh.
Some items were overly dry, while others had a strange aftertaste that made them hard to enjoy. It honestly felt like corners were being cut rather than any care being put into the products.
I wouldn't order again.
Don't waste your money.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid 🚨

Very poor service, waited 6/8 months for a mystery box of 4 bakes 😒 it’s an absolute joke & to top it off I’ve seen that he’s a pred & hates dogs 🤬😡
I’ve come to a conclusion that this guy needs reporting to the 🚨 and trading standards. Also needs reporting for fraud as waiting months for 4 bakes is outrageous!!!!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

We ordered

We ordered, expecting big things awful sponge cake dry brownie didn’t even taste of any chocolate at all, oatie bland no flavour at all only good thing was the cookie pie and that’s because he didn’t make the filling it was obviously ready made

17 April 2025
Unprompted review
Rated 1 out of 5 stars

Ordered in October

Ordered in October.
Signed up for a 12 week wait which by trading standards policys state should furfil orders if signed a wait waited 26 weeks asked for a refund complete joke theres companys out there thays getting them out next day like moore and sons or little wrens cakes this joker is taking your money going on holiday head butting cakes taking piss out of his customers he is a joke. And now with the stuff coming out about the video of him and them boys im sorry but you dont joke about that stuff. Its wrong.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful in every way!

Ordered cakes with a 12 week wait accepted. Waited 27 weeks and they were awful.
I put them in the bin. When i mentioned on his social media i wasn’t best pleased with the bakes i got blocked. Very disappointed with the customer service, wait time and product overall. There is a very questionable video of him on the internet of him being awfully inappropriate to minors. Not good!

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Well I came across this on Facebook my…

Well I came across this on Facebook my local expose page. I had no idea this man was so uncouth. We visited his shop when it was open was a bit odd then as it opened late and the cakes were not that good so we never went back. I certainly wouldn’t recommend them or buy from them again. Very concerning behaviour . Check it out yourself .

5 April 2026
Unprompted review
Rated 1 out of 5 stars

And now terry bakes is going through…

And now terry bakes is going through trust pilot trying to get rid of all the negative reviews..... why cant you be honest with yourself terry and realise that you have messed up....
You have taken too many orders......you have spent all the money.......... you are unable to complete all the remaining orders as you cant afford too....... and let's not forget the video with the teenage boys and the one with the dog eh terry... is it all finally all falling down around you??

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother!!!

Was thinking of ordering but saw the 6 month wait, so had a look here for reviews. Changed my mind on his fb account I answered a comment " his cakes are worth the wait" my reply "Not according to Trustpilot" and ten seconds later I'm blocked from his page!! Just don't bother with him!! Have also seen a very disturbing video of him drunk, talking to kids in a disgusting way!! A vile man!!!

4 April 2026
Unprompted review

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