TerrybakesReviews 

Ordered a cake back in October still never received it. Questioned why and the reply was a load of offensive and excuse after excuse . Never had so bad customer service .

Ordered a mystery box for the kids. The only mystery surrounding these cakes is where the frit it is. No customer service, no updates. After seeing recent controversies online too I certainly won’t be re-ordering

Shocking 6 month wait for substandard cakes.
Absolutely should not be taking people’s money and making them wait this long for a few cookies or cakes.
Don’t order- if you have get a refund or a charge back.

He needs to take orders that he can’t fulfill in order to maintain his lifestyle.
Plenty of other people who can give you a better service and product.

Aware of the long wait but when our cakes arrived they were squashed into the plastic wrap, looked unappetising and tasted worse than average.
Over priced rubbish. Lots of lovely cake sheds that have amazing cakes alot cheaper. Not good value

I placed my order in September 2025 and, yes, the wait was long, but that was part of the fun. Mystery cakes arriving on a mystery day? We were fully on board.

Unfortunately, the delivery didn’t quite go to plan. It was marked as delivered but never showed up. I emailed, and Nikita got back to me quickly and chased it up straight away. She was really helpful and clearly understood my disappointment (and my slight cake-related heartbreak).

I mentioned we’d probably order again in the future anyway, curiosity alone would see to that - but instead, they sent out a replacement box at no extra charge, which was genuinely appreciated. Thank you, Terry and Nikita!

All I can say is we thoroughly enjoyed the cakes. So much so that we’ve decided it’s now a family treat, we’re planning a few random orders and turning it into a bi-monthly surprise.

Honestly, I don’t really understand the negative reviews. I ordered knowing there’d be a wait. Is it long? Yes. Slightly ridiculous? Also yes. But it’s a small operation - one man, one woman, running a business, raising a family, and somehow still posting out boxes of joy.

Keep doing what you’re doing… we’ll be back (impatiently waiting, but happily so).

Ordered sept 22nd 2025 recieved march 2026 very excited cakes arrived all the hype and the wait I couldn't wait to try them. I can honestly say they were awaful heavy no taste to them at all the sponge should be nice and fluffy but terry bakes wear not I woudnt order again I dont mind waiting 7 months if it worth the wait but it wasn't

Do not buy from this person unless you want a very long wait 6 months minimum. And not the greatest cakes either. Go with get baked so much more better.

guy takes orders he cant fulfil takes payment upfront spends the money whilst you wait 26+ weeks for 4 poorly packaged cakes made with the cheapest ingredients. bankruptcy cant be far behind

I knew there was a wait but 6 months. Come on 6 months on 4 cakes. To be fair they were off good size. Wish they wasn’t tho. Very very very dry. You can tell instantly it’s cheap ingredients. The quality isn’t there at all. I jump on the bandwagon when I should have fallen of it. Won’t be buying again.

Waited a while, new this when I ordered. He makes no secret of it.

I waited, they were most definitely worth it!!
Only 4 * because of the delay, but I new that.

Can’t comment on the cakes as I ticked the box that said it would be a 12 week wait, but after 6 months I decided to cancel it. Who wants to wait 1/2 a year for some cakes. Also reviews are all poor. They didn’t care when I requested a refund (still waiting for it) and just said no problem, order cancelled. They must get a lot of cancel requests. I just don’t understand why he keeps opening up for new orders when he has a 6 month backlog. Also his social media is just him constantly moaning about making drip cakes. Get new content, it’s getting boring now so have unfollowed

I had a birthday cake made for our daughter.
The cake was lovely best of all she got to meet Terry and Nikita both of them are lovely and genuine.

I waited just shy of 6 months and was it worth it No it wasn’t. All the cakes tasted raw. All cakes were very dry and portion sizes very small. Why is he still taking orders when he’s got a 6 month wait. If I was you I’d get a refund as there vile

All i said was, alright mate you are getting some bad reviews, before I could say I be my own judge and order a box. He blocked me what a fairy cake with know personal skills what so ever, I stick to Mark's and Spencer.

when ordered was asked to tick a box saying 12 week wait, i did this even though i thought it was quite a wait......the reality is it takes closer to 6 months so almost double his advertised wait. When they turned up they were fairly large but were very average cakes! Would probably avoid in future, the 6 month delay is a terrible business policy if something happens for whatever reason and he cant fulfil orders do you think he has the money to refund 6 months worth of orders? After looking into him it seems he has a habit of doing this and then running a go fund me to get him out of trouble.......

Taste like they have been frozen, the cake was all squashed and for £25 it’s totally not worth it.
Didn’t care that I had to wait 5 months for delivery but was really hoping they would be great to make the wait more worth it.