The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point
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Review summary
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What people talk about most
Reviews shaping this summary
Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more
Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10
Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more
Company details
About Terravision
Written by the company
Low-Cost, High-Value Airport ✈ transfers!
Our Loyalty Reward program:
Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.
FAQs - Frequently Asked Questions:
➤ Is the ticket valid for the booked ride only? click here
➤ Can I modify the date/time of travel? click here
➤ The name on the ticket is different from the one of the passenger, is this a problem? click here
➤ Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here
Terravision Airport transfers: frequent, efficient, convenient
We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.
Our Loyalty Reward program:
We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (€1 = 1 point). By registering on our site you will automatically access our reward system.
| N° of points | Your Reward |
|---|---|
| 25 points | 5% discount |
| 50 points | 10% discount |
| 80 points | 15% discount |
| 100 points | 25% discount |
Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.
FAQs - Frequently Asked Questions:
➤ Is the ticket valid for the booked ride only? click here
➤ Can I modify the date/time of travel? click here
➤ The name on the ticket is different from the one of the passenger, is this a problem? click here
➤ Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here
Terravision Airport transfers: frequent, efficient, convenient
Contact info
United Kingdom
- customerservices@terravision.eu
- www.terravision.eu
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 1 week
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Easy to book from the UK
Easy to book from the UK, Fair price, clean coaches, approachable staff, services on time and just the right amount of air-conditioning.
Would definitely use again.
4 July 2026
Very Kind drivers
6 July 2026
Unprompted review
Francisco was nice and the way to our…
Francisco was nice and the way to our destination too. Very kind.
6 July 2026
Unprompted review
Pullmann leave on time but sometimes cleaning isn't the best
Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn't give it five stars as a rating.
30 June 2026
Well organised and good value
24 June 2026
Great experience
Great experience. Valeria and Enzo is very good driver, true professionals. We recommended them also Terravision company.
5 July 2026
Unprompted review
Very kind lady!
Very kind lady!
Very cheap ! Is a good solution for your destination!
4 July 2026
Unprompted review
The terrefast service was incredible…
The terrefast service was incredible and super reliable. Our driver ,Caesar, was lovely and helpful for finding our connection.
30 June 2026
Unprompted review
Excellent service
Excellent service. As soon as I got off the bus, the driver, Enzo, was already waiting for me. He was very friendly and helpful. I highly recommend this service.
1 July 2026
Unprompted review
What a fabulous service and Enzo was amazing…
What a fabulous service and Enzo was amazing. Great idea.
1 July 2026
Unprompted review
Francisco is great
Francisco is great, ealy and vig smile and very kind. Thanks
1 July 2026
Unprompted review
The staff were disrespectful and rude
The staff were disrespectful and rude, and they didn't even know how to explain how their own company operates.
We bought tickets for the 3:40 a.m. bus and arrived well in advance. There was a queue, and we were told to wait another 10 minutes for the next bus, even though our tickets were for that specific departure.
They should not sell tickets if there are no seats available. We purchased our tickets in advance and had every right to board the bus we paid for.
This was an extremely disappointing and unacceptable experience. The company should be held accountable for the way it treats its customers.
1 July 2026
Unprompted review
No recomiendo utilizar el servicio de Terravision / Unflexible customer service and zero empathy for tourists
No recomiendo utilizar el servicio de Terravision debido a su total falta de empatía y flexibilidad con los turistas.
Durante un viaje a Roma, debido a una avería general en el servicio de trenes, nos vimos obligados a comprar billetes de autobús a toda prisa desde el móvil mientras hacíamos la cola. En medio del estrés, cometí el error de seleccionar por error el aeropuerto de Ciampino en lugar de Fiumicino.
Al darnos cuenta inmediatamente del fallo, el propio personal de Terravision en la parada nos asistió para comprar los billetes correctos hacia Fiumicino. Es decir, pagamos dos veces por el mismo trayecto.Al contactar con atención al cliente para solicitar un reembolso por este error honesto, se negaron rotundamente.
Su única solución fue ofrecer un código promocional válido por un año. Les expliqué formalmente que vivo en España y que no tengo planeado volver a Italia en los próximos 12 meses, por lo que el bono no me sirve de nada y mi dinero se ha perdido.
Es una lástima que una empresa de transporte internacional prefiera quedarse con el dinero de un billete duplicado antes que mostrar un mínimo gesto de buena voluntad con un cliente. Servicio al cliente deficiente y políticas inflexibles.
Buscad alternativas si queréis evitar malas experiencias.
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I highly discourage using Terravision due to their absolute lack of flexibility and poor customer support.During a trip to Rome, an unexpected train cancellation forced us to rush and book bus tickets online while waiting in line. Under a lot of stress, I accidentally selected the wrong airport (Ciampino instead of Fiumicino).As soon as we noticed the mistake, Terravision's staff at the bus stop assisted us in buying the correct tickets. Consequently, we ended up paying twice for the exact same journey.When I contacted customer service to request a refund for this honest mistake, they flatly refused. Their only solution was a voucher valid for 12 months. I explicitly explained that I am a tourist from Spain and have no plans to return to Italy within the next year, meaning the voucher is completely useless to me and my money is lost.It is shameful that an international transport company prefers to pocket money from a duplicated ticket rather than showing a basic gesture of goodwill. Inflexible policies and terrible customer care. Look for alternative companies if you want to avoid getting ripped off
25 June 2026
Unprompted review
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