Banner for Tenpin - Warrington

Tenpin - Warrington Reviews 

317
TrustScore 4 out of 5

4.2

10-15 Chetham Court, Winwick Quay, Warrington, WA2 8RF Warrington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a fantastic day at Tenpin Warrington with one adult and two children. The bowling was great fun, the atmosphere was lively and family-friendly, and there was plenty to keep the kids entertained... See more

Company replied

Rated 4 out of 5 stars

Great price, lots of activities to do More staff needed during busy periods, long queues, nobody attended to fix issue with lane and it was broken the whole game

Company replied

Rated 4 out of 5 stars

We managed to bowl without wait too long this time , but was gutted we didn't manage to get anything to eat while there this time,due to being out of food stock, according to staff due to a very busy... See more

Company replied

Rated 3 out of 5 stars

I can’t believe there is no hand sanitizer stations in the bowling areas. The holes in those balls are an absolute quagmire of disease. I had to watch our party like a hawk to make sure nobody touche... See more


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 10-15 Chetham Court, Winwick Quay, Warrington, WA2 8RF, Warrington, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(317)

10,897 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Dean
We appreciate you taking the time to share your positive experience; we are so happy you enjoyed your visit to our place! Best wishes - Clare

Rated 3 out of 5 stars

Great facilities but staff need more training

Facilities were great, we enjoyed the bowling and the soft play area. Staff member seemed unsure of offers and pricing and our drinks also took 25 minutes to arrive.

11 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Lauren
We're glad you enjoyed the bowling and soft play. We're sorry the service and pricing information were unclear and for the delay with your drinks. We'll address this to improve. Best wishes - Clare

Rated 5 out of 5 stars

Best bowling place around the towns

An amazing place to bowl, drink and dine.

13 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello Paul,
Thank you for taking the time to rate Tenpin Warrington 5 stars. We're glad you enjoyed your experience bowling, drinking, and dining with us. Thank you for your positive feedback; we appreciate it. All the best ~ Laura

Rated 3 out of 5 stars

Sorry…service was slow getting my…

Sorry…service was slow getting my booking up, slow for drinks and then incorrect. Lane kept breaking. Overall pretty rubbish really!

13 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Vicky
We regret the slow service and lane issues you experienced. We'll review our booking and drinks service, and lane maintenance to improve our guest experience. We hope you will visit again in the future. Best wishes - Clare

Rated 5 out of 5 stars

We love the new layout and the soft…

We love the new layout and the soft play was a great addition?

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Hannah, thank you for taking the time to leave a brilliant 5* review of Tenpin Warrington! We are so pleased you love our new look and fab new soft play area and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great service

Love the place friendly service from staff and lovely customers. Easy to book and lovely environment

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello McKenzie, what a brilliant 5* review of Tenpin Warrington! We are really happy to hear you had a fab time with us and found our booking process easy to use and we very much look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Loving tenpin

We love it here at ten pin, my child and I go regularly, reasonably priced and lots more to do now, since the refurb

2 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Sarah, thanks for leaving Tenpin Warrington a wonderful 5* rating. We are thrilled to hear you and your child always enjoy your visits to us and that you get to take advantage of everything we have to offer. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Everything was lovely

Everything was lovely, my daughter had a beautiful birthday party with you guys!!!! Thank you!!!!

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Mirela, thank you for the fab 5* review for Tenpin Warrington! We're delighted to hear that you had a lovely celebration for your daughter's birthday, and we will be sure to pass your kind feedback to our team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, lots of choice of activities arcade have a great selection of machines.

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Steph, thanks for leaving Tenpin Warrington a fabulous 5* rating and review! We're glad you enjoyed the great atmosphere and the wide selection of arcade machines. Thank you for your positive feedback; we appreciate it greatly! We hope to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Couldnt log in to the interactive darts…

Couldnt log in to the interactive darts by the time i queued up to ask for help only had 15mins left. Waste of time and money

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello DBe,
Thank you for taking the time to rate Tenpin Warrington 1 star. We regret you had trouble logging in and the limited time to get assistance. We appreciate your feedback and will look into how to improve the experience. We hope that your next experience is a 5 star one. All the best ~ Laura

Rated 4 out of 5 stars

Great interactive darts and bowling

Great interactive darts and bowling. Check in was easy and everything ran to time. Only slight negative was the tables in the food and drink area were not cleared or wiped down from previous visitors. It was a busy day though but would have been nice to find a clean table.

6 May 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello H Gerrard,
Thank you for taking the time to rate Tenpin Warrington 4 stars. We're glad you enjoyed the darts and bowling and that check-in was easy. We're sorry the tables weren't clean. We'll share your feedback with our team. We hope to see you again soon and that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 2 out of 5 stars

Warrington Tenpin had a disappointing…

Warrington Tenpin had a disappointing experience during my recent visit. The customer service was quite poor, as there was only one person at the bar, leading to long wait times for our food and drinks ordered to the lane. When we went to inquire about our order, we found our drinks sitting on the bar, with staff claiming they were unable to deliver them due to a lack of staff.

This is not the first time I’ve encountered this issue; every visit seems to have the same staffing problems. If you’re unable to provide proper service, perhaps it’s best not to offer it at all.

Additionally, I faced a serious concern with my son, who is a Type 1 diabetic and was experiencing low blood sugar. Getting assistance for him was difficult, and the two senior staff members we interacted with were not welcoming and lacked people skills.

I hope the management addresses these issues to improve the customer experience in the future.

4 May 2026
Unprompted review
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi, thank you for taking the time to leave a review of Tenpin Warrington. We're sorry to hear about your recent experience and the issues that you were faced with. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty

Rated 1 out of 5 stars

Terrible service today

Terrible service today , only two on the bar and was ordering from the lanes and never received drinks on many occasions . After waiting for a coffee for 30 minutes I walked to the bar it was on the side probably cold . The young dark haired girl was polite about it and apologised but the older girl with blonde hair pulled a face when I asked for a refund . Food was awful too . It’s such a shame all that money has been spent to do up the place to have rude staff that kill the atmosphere . I will be avoiding !

4 May 2026
Unprompted review
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Aimee, thank you for taking the time to leave a review of Tenpin Warrington. We're sorry you encountered slow bar service and issues with your order. We appreciate your honest feedback and we will ensure this is passed on to the correct team for future improvement. We do hope you will give us another chance in the future!
Take care,
Kirsty

Rated 2 out of 5 stars
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Alfie, thank you for taking the time to leave a review of Tenpin Warrington. We're sorry to hear that wait times for food were longer than usual and that the lane had not been cleaned. Your feedback is important to us and we will ensure this is passed on to the correct team, for future improvements. Hope to see you again for a much better experience.
Take care,
Kirsty

Rated 3 out of 5 stars

Great venue, Bad food

Great venue, great fun for everyone but the food was diabolical ! Such a shame, food was cold, very dry, certainly not as advertised, all condiments were missing (salad, sauce, cheese for burgers etc) cost a fortune too, 3 adults and 8 teenagers for a birthday, would definitely visit again for the activities but certainly won’t eat there again

29 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello Angie,
Thank you for taking the time to rate Tenpin Warrington 3 stars. We're sorry the food didn't meet expectations; we'll address the coldness, dryness, missing items, and cost. We appreciate your feedback and hope to provide a better dining experience in the future. All the best ~ Laura

Rated 5 out of 5 stars

Amazing atmosphere

Was amazing atmosphere. Great staff and so much fun. We will back again soon. Free car park. And booking was so quick and easy.

26 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi There,

Thank you for your fantastic 5* review at Tenpin Warrington! We are delighted you've had such a great time whist on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Food wasn’t very nice

Food wasn’t very nice. The panini was all over the place.

29 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Alison, thanks for leaving a rating and review for Tenpin Warrington! We appreciate your feedback and are sorry to hear that you didn't enjoy the food during your visit. We'll ensure this is shared with the correct teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie

Rated 4 out of 5 stars

The bowling was brilliant

The bowling was brilliant grandson loved it.
The food was disappointing.
Arcade was expensive winning tickets for small prizes. Not much for kids to play on to win tickets.

But all in all had a brilliant day and memories made

25 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hello Cathy,
Thank you for taking the time to rate Tenpin Warrington 4 stars. We're glad your grandson enjoyed the bowling! We appreciate your feedback regarding the food and arcade ticket options. We'll consider your comments as we improve our offerings. We're happy you made brilliant memories and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 1 out of 5 stars

I booked a kareoke party for my…

I booked a kareoke party for my daughter .
After an hour the karoke was turned off so we vacated assuming it was time for the food as had no direction of what to do. I sat the girls down at a free table as there was no reserved space, to be approached by a member of staff saying that we had another 30 mins in the booth. I explained that the kareoke had turned off so we may as well have the food. The pizza ls that were served were disgusting, they had obviously been sat for a long time as they were cold and solid and one was burnt to a crisp, this one I returned. On top of that i asked for juice for the girls at the party and was charged £7.50 for them. A drink would be a small expectationsl to be included in a "party" Overall i was extremly dissapointed and will not be booking a party with ten pin in the future

25 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi Kat, thank you for taking the time to review Tenpin Warrington! We're very sorry to hear that your recent party experience had not been up to the usual high standards we aim for and that there had been technical issues in the karaoke room, and issues with the pizzas and the drinks. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Warrington' and we can pass this to the correct team to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 2 out of 5 stars

Darts

Darts games didn’t work correctly, not a picking the darts up when they went in the board, staff reset but it still missed some

29 April 2026
Tenpin - Warrington logo

Reply from Tenpin - Warrington

Hi
We appreciate your feedback and are sorry the darts game malfunctioned. We'll investigate why the darts weren't registering correctly and work to prevent this issue in the future. Best wishes - Clare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look