Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... See more
Company replied
Location
Switch locationCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... See more
Company replied
We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... See more
Company replied
It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... See more
Company replied
Company details
Written by the company
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Contact info
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom
- 0333 034 6100
3.2
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Venue, Poor Service
The girl on soft play was amazing and very helpful. I couldn't fault her and she went above an beyond to assist us when the party we booked turned into a bit of a shambles.
Everything else was really disappointing.
Service incredibly slow at the bar. Laser tag party started over half an hour late despite all attendees arriving 15 minutes early as advised. This resulted in food being brought out over an hour after we planned, meaning 3 children went home hungry as they had to leave before it came out.
Most of the pizzas were burnt to the point we could not tell which was pepperoni and which was cheese. And our only dairy free child had to wait 20 minutes longer than his friends for a portion of chicken nuggets despite me chasing it up 3 times.
We ended up having to pay for 27 children to go into soft play so they weren't sat around for 45 minutes with nothing to do at a party (they are 6 & 7 years old).
Kids had a great time but were all complaining they were hungry (the party was after school on a Friday) and despite the long delay we were told it wasn't an option for the food to come out before because they were still dealing with the previous party.
Very stressful for the parents!
Would never book a party here again, despite the venue being brilliant and having everything you need, the service, time keeping and food really let it down.
17 June 2026
Reply from Tenpin - Coventry
Hi Sam, thank you for taking the time to review Tenpin Coventry! It's great to hear that the member of staff was helpful. However, we're so sorry to hear that there had been issues during your visit for the birthday party. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry'. We hope to see you again soon for a better experience. Best wishes, Jade
We were a group of seasoned escape room…
We were a group of seasoned escape room players and I'm sorry to say this was probably the least satisfactory experience we have ever had. There was clearly a lack of staff, with patchy communication within the room, including staff repeatedly telling us we had to go back and do something we had already done. There was supposed to be a live action element but we never reached it, as we failed to find something that clearly wasn't there and after reluctantly "giving up" were told we had forfeited the game.
I suspect they didn't have the staff to fulfill the live action element of the game, so just didn't place the needed item at all, meaning we had no chance of reaching that part. Deeply unsatisfactory.
Shame because the place seemed well appointed and the game theme was pretty good. Just shows you that the staff really are crucial to the experience. Props to the guy for brazening out this solution to their staffing issue, I guess, but pretty outrageous really. We'll chalk it down to experience and laugh about it later, but felt short-changed won't be recommending to others.
13 June 2026
Reply from Tenpin - Coventry
Hi Clare, thanks for leaving Tenpin Coventry a rating and review. We appreciate you taking the time to share your detailed feedback regarding your recent experience with Houdini's Escape Rooms. We are truly sorry to hear that it fell short of your expectations, especially as seasoned players. We acknowledge your concerns about the staffing, communication within the room, and the missing element. We will ensure that your comments are shared with the correct team to improve operations and ensure such issues are addressed. Please feel free to reach out to the Houdini's team via email and include the details of your visit so that they can discuss further with you - feedback@houdinisescape.co.uk with the subject 'Review - Coventry'. We hope to see you again in the future! Best wishes - Rosie
Came along with 5 children and there…
Came along with 5 children and there were so many big kids in there storming around, knocking children over. It was stressful.
The place itself is amazing, it's just a shame about the older children
10 June 2026
Reply from Tenpin - Coventry
Hi there
We are sorry your visit was stressful due to older children. We are reviewing our supervision policies to ensure a better experience for all our guests. Best wishes - Clare
Staff very friendly and understanding…
Staff very friendly and understanding when children come in and out of soft play, thank you
10 June 2026
Reply from Tenpin - Coventry
Hi Nikki,
Thank you for your amazing 5* review at Tenpin Coventry! We are delighted you've had such a lovey time whilst on your recent visit to us and we hope to welcome you back again very soon- Best wishes- Steph
We had a good game at tenpin bowling…
We had a good game at tenpin bowling and I would come again with friends and family
10 June 2026
Reply from Tenpin - Coventry
Hello Jaynie,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are so pleased you enjoyed bowling and look forward to your next visit with friends and family. All the best ~ Laura
Slow service for check in and drinks
Slow service for check in and drinks. Waited half hour for a drink ordered at the lane before eventually going to the bar, not enough staff
4 June 2026
Reply from Tenpin - Coventry
Hello Abby,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We appreciate your feedback regarding the slow service. We are addressing staffing to improve wait times for drinks and check-in. We hope that your next visit is a 5 star experience. All the best ~ Laura
Celebration
Celebration
I pre booked the bowling for 15 people. When arriving I went to the desk where the member of staff wasn’t the best welcoming, I was directed to my lanes, which was shocking to see each lane was left messy and unclean from the last users. It’s very disappointing considering I had pre booked! I had to ask 2 members of staff to get it cleaned up which one said she would be back and never returned and so the lad was left to do it by himself.
30 May 2026
Reply from Tenpin - Coventry
Hi there, thank you for taking the time to review Tenpin Coventry! We're very sorry to hear that the lanes had not been cleaned prior to your arrival, that there had been issues with the service, and for any disappointment caused. We will ensure your feedback is passed on to be looked into and for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry'. Best wishes - Adelaide
Had a lovely time with my football team…
Had a lovely time with my football team they all loved the arcade aswell as the bowling
I ordered some cheesy curly fries which took near an hour to arrive as I had to go to the bar to find out where they was as I ordered on my phone
30 May 2026
Reply from Tenpin - Coventry
Hi Rhys, thank you for taking the time to review Tenpin Coventry! We're so glad to hear that everyone had a great time bowling and in the arcades. We are sorry that there had been a delay for your food order to arrive and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Coventry
Hi, thank you for the amazing 5* rating and review of Tenpin Coventry. We're pleased to hear that you had a fun time spent with friends. Hope to see you again soon!
Take care,
Kirsty
Service very slow
Service very slow, drinks ordered at the ally took 30mins to arrive and only then because I went to the reception.
3 June 2026
Reply from Tenpin - Coventry
Hi Taylor, thank you for the 4* review for Tenpin Coventry! We're sorry to hear that there had been a delay for your drinks order to arrive. We will pass on your feedback for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Best place for bowling and other games
I like the place a lot, played bowling and enjoyed it.
3 June 2026
Reply from Tenpin - Coventry
Hello, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Coventry. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Coventry
Hello Er,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We are sorry to hear that there were not many staff were on duty. We will look into this for future visit. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Past 3 times I have gone here there has…
Past 3 times I have gone here there has been a problem, the recent one was yesterday, I started playing and 3 bowls into our game we got replaced, the staff don’t seem to care about their customers and are usually rude. We had to wait another 10 mins for another lane as the staff think certain customers are more important. Very disappointing.
3 June 2026
Reply from Tenpin - Coventry
Hello Liam,
Thank you for taking the time to rate Tenpin Coventry 1 stars. Thank you for sharing your recent experiences with us. We are truly sorry to hear about the issues you encountered, especially being moved lanes and the perceived rudeness of our staff. We are taking your feedback seriously and will address these concerns internally to improve our service. All the best ~ Laura
Long food wait
Ordered food when we arrived, still didn’t come after playing 3 games of bowling so had to cancel it as we couldn’t stay any longer
3 June 2026
Reply from Tenpin - Coventry
Hello ..
Thank you for taking the time to rate Tenpin Coventry 2 stars. We're sorry your food order was delayed. We understand your frustration and are reviewing our kitchen processes to prevent this. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Excellent reconstruction inside
They change everything inside with a new design that’s just perfect. Can’t wait for the world cup to join for a few drinks
30 May 2026
Reply from Tenpin - Coventry
Hi Anton, thank you for the fab 5* review for Tenpin Coventry! We're so pleased to hear that you enjoyed the venue, and we look forward to seeing you back again soon! Best wishes - Adelaide
Poor table service
Very poor table service..I actually ordered food... I was totally ignored..thankfully I was given food by the customer s who were ordering for a big group
3 June 2026
Reply from Tenpin - Coventry
Hello there, thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that the table service you received was not up to our usual high standards. If you would like to discuss this with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Was not explained that there was a max…
Was not explained that there was a max of 6 players to a lane, as there was 7 in our group we had to have 2 lanes. One of the screens was not working, no staff near the lanes, had to walk to the other end of the building to get resolved. Toilets also positioned quite a distance from the bowling lanes.
Ordered food via the qr code, wrong food delivered, drinks didn’t arrive.
3 June 2026
Reply from Tenpin - Coventry
Hello Theresa, Thank you for taking your time to leave us some feedback. We are sorry to hear that you were not informed that our bowling lanes can only hold up to 6 players per lane. We are also disappointed to hear the issues with the screen during your game. We will pass your comments onto our team. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley
It was for kids and side guards were no working on the slot
It was for kids and side guards were no working on the slot.
3 June 2026
Reply from Tenpin - Coventry
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are sorry to hear the machine was not working as it should during your stay. We will pass your comments on. We do hope to see you again soon for a much more smoother visit. Best Wishes - Kimberley
Shocking
Shocking, staff didn’t care, service was slow, machines not working, darts wasn’t working some of the time, dirty plates and glasses everywhere. Had to clean up our bowling lane from the previous people. Food took ages to come out, ordered drinks through the app, absolutely pointless as had to go up to the bar to get them. Machines not printing tickets, machine broken to count your tickets. Machines just a blatant scam for like 10 secs of play for a quid. Yeah won’t be going back anytime soon.
28 May 2026
Reply from Tenpin - Coventry
Hello Wayne, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that the service you received was not up to our usual high standards. We are also disappointed to hear the issues with our machines. We will pass your feedback onto our team. We do hope to see you again soon for a much more smoother experience. Our apologies - Kimberley
Came with my friends and enjoyed a lot
Came with my friends and enjoyed a lot. The team was amazing! So helpful staff.
3 June 2026
Reply from Tenpin - Coventry
Hi Rachana, thank you for the lovely 5* review for Tenpin Coventry! We are so pleased to heart that you had a fun visit with your friends and that our team provided a great service. We hope to welcome you back again soon! Best wishes - Adelaide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.