Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for f... See more
Company replied

Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for f... See more
Company replied
Bowling.. only with Tenpin! Place where you can have fun with whole family!! Food ok, however portions could be a little bit bigger. Competitive prices compared to others.
Company replied
I had booked a dart game and, when I arrived, there was no staff at the counter. There were several other customers waiting as well. A staff member eventually came after around 7–10 minutes. It wa... See more
Company replied
We had fun, enough said. We used the Karaoke rooms for a family evening treat; it was really fun. However, the first time we used the room, it was not working properly. The staff were friendly and sor... See more
Company replied
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom
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Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for food).
Reasonable value (when booked with offer), kids happy at experience.

Reply from Tenpin - Coventry
I liked bowling but the lane we were on was broken before we got there.

Reply from Tenpin - Coventry
Great environment - safe and engaging for my 2 year old. We’ve been twice now and the staff member remembered us! The soft play is away from the lanes so you have plenty of space and it’s quiet enough. My son loves it

Reply from Tenpin - Coventry

Reply from Tenpin - Coventry

Reply from Tenpin - Coventry
Bowling.. only with Tenpin! Place where you can have fun with whole family!! Food ok, however portions could be a little bit bigger. Competitive prices compared to others.

Reply from Tenpin - Coventry
Great night out, just a little bit more expensive than I was expecting tbh, great venue, lots to do, catering for all ages, would recommend

Reply from Tenpin - Coventry
Spent the evening with you on the 1st of September had a lovely time with my family .

Reply from Tenpin - Coventry
In general very good experience although staff when needed were difficult to find

Reply from Tenpin - Coventry
The staff were really polite and helpful really friendly as well

Reply from Tenpin - Coventry
We had fun, enough said. We used the Karaoke rooms for a family evening treat; it was really fun. However, the first time we used the room, it was not working properly. The staff were friendly and sorted the problem out straight away and gave us the time back and complimentary drinks!

Reply from Tenpin - Coventry
Booked on line bowling and burger deal for me husband and grandkids bowling was fine food and service was absolutely shocking

Reply from Tenpin - Coventry
I was good but service to table was slow and £2 a game of pool is a bit steep

Reply from Tenpin - Coventry
I had booked a dart game and, when I arrived, there was no staff at the counter. There were several other customers waiting as well. A staff member eventually came after around 7–10 minutes. It was quite strange to see the counter unattended during a busy weekend.
I then inserted the coin for two games, but the machine didn’t work. I reported the issue to the lady at the counter, and she said she would come and check it. Unfortunately, no one came to assist, and we were left waiting.
The whole experience was very disappointing. The staff availability and customer service need significant improvement, especially during busy periods. I expected a much better experience from Tenpin.

Reply from Tenpin - Coventry
The Escape Room was great. However, the rest of the premises was a hideous assault on the senses - enormous screens, loud music that didn’t align with the screens, so much other stimulus. It really was unbearable.

Reply from Tenpin - Coventry
Kids had a great time so much to do was fun.

Reply from Tenpin - Coventry
We came for the escape room experience and left feeling a little underwhelmed and disappointed. The girl hosting our experience did not seem to be doing her job very well and came off as quite rude. We were here for my daughter’s 12th birthday and a couple of the girls were running late but instead of being understanding she rudely pushed at us about our time slot. Once in the room, we were given radios and yet she made no effort to provide time warnings like most escape room venues do, and when we didn’t manage to escape she did not bother to take the time and effort to explain to us how to solve the rest of the room. Seeing as one of the girls didn’t turn up due to a personal issue, that means we paid extra for the room time slot and yet we weren’t given the benefit of the doubt for some extra time at least since we began a little bit late. it’s unfortunate as the challenge itself was quite fun, just a shame that this staff member came off as a little bit lazy.

Reply from Tenpin - Coventry
The re-design of the tenpin is a big improvement. Lots of things to do the arcade is good although limiting as both change machines were faulty and so had to ask the bar for change all the time. Pool tables had sone of the balls missing.
Overall the visit was fun but a little expensive.

Reply from Tenpin - Coventry
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