It’s a scum. They stole me 5.700EUR for the US Open 2026 final… wrote them 20 mails, nothing. Never got the two tickets. This order: [Order #41679] (10 January 2026) Day 15: Men's Final, U... See more
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We bought in advance - 6 moths prior two tickets :Day 14: Women's Final, Court Philippe Chatrier, Day Session, Roland Garros - Category 3. Event Date: 06/06/2026 11:00 . Tomorrow whole family is flyin... See more
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We were initially a bit concerned because the tickets arrived only three days before the event, but everything turned out perfectly. The tickets were excellent — we had seats in Row 10, Section K3, wh... See more
Company replied
We ordered tickets for RG men final on Sunday in October 2025. It is still two days left and we haven’t received tickets yet. Whole trip to Paris revolves around Rolland-Garros and we are panicking... See more
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Company details
Written by the company
Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.
Contact info
2.3
Poor
227 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I bought tickets for the finals paying…
I bought tickets for the finals paying approx €7000 to threat my family after a serious family accident.
They have been difficult to trust as they were constantly finding a reason not to send the tickets.
However, I must admit that they managed to deliver and I had ok seatings.
30 May 2022
Unprompted review
Fraud assumed for the French Open 2022
Hi, I have to comment on what Stephen Lawson wrote 3 days ago.
I am also waiting for tickets for the quarter finals.
It must be fake. They are still selling tickets on their website for every upcoming match.
This is impossible.
They are probably just saying that the tickets arrive one day before the match to avoid too many bad reviews while they are still making money with their fraud.
It is crazy how big this is. Very seriously looking website, well translated and then also these probably fake reviews here at trust pilot about successfully receiving tickets for previous events like the Australien Open.
Also that they answer on emails with service personnel.
However, they are not reachable by phone. They have an automatic message there. That they are on WhatsApp with the same number is also not true.
For such a big and expensive event as the French Open, all this effort is probably paying off for them very well…:-(
29 May 2022
Unprompted review
I was redirected to their website I…
I was redirected to their website I thought it was Roland Garros official website. So I got 4 tickets for outside courts in a hurry which cost me £384 and £12 extra for the exchange rate. The cost of the same ticket in the official Roland garros website was £20 adult and £10 child. So I would have actually paid £70 for the same ticket. The same day as realised it I tried to call them no answer so emailed them and they said only 40% would be refund. I was so mad at myself for not looking at the website before buying. I still haven’t got my £40% refund. Fraud company. Taught me a lesson.
22 April 2022
Unprompted review
We visited the ATP-Finals 2021 in Turin…
We visited the ATP-Finals 2021 in Turin and got the tickets just in time, two or three days before the event started. But the service tennis ticket service provided was perfect: they managed that we sat all together and had the same tickets for all four sessions. Due to this they even graded some of the tickets up!
The only thing was that the conversation was just possible via mail and in English (no problem for us). The answers came some!
Thanks a lot!!
Marion
17 November 2021
Unprompted review
It is a scam
It is a scam, do not order tickets here!
We payed Euro 924,- for 2 first round tickets for Roland Garros through this company. We did not recieve the tickets and can not get in contact with Branko from tennisticketservice.
25 May 2021
Unprompted review
Terrible customer service
As being on the very vulnerable list I have asked if ticket service could refund our ticket for the event they have cancelled due to the covid19 pandemic but they refused. I find shocking that they imply that we should put our lives at risk by pretending they could not refund and resell the tickets for next year (as a vaccine is unlikely to have been distributed by then and we would therefore still be at risk) This is a very disturbing policy and a terrible way to treat us. Shame on this company for their very little humanity.
16 April 2020
Unprompted review
Easy
I got my tickets in time. I contacted the company via e-mail and got the information I asked for.
21 February 2020
Unprompted review
Reply from Tennis Ticket Service
Thank you for review! We appreciate your feedback a lot.
Great tennis ticket service
The tennis ticket service was great. We got all questions answered and our tickets prior to leaving. We had great seats too.
19 February 2020
Unprompted review
Reply from Tennis Ticket Service
Glad you enjoyed our service Randy! Thanks for sharing.
Reply from Tennis Ticket Service
Very nice to read that you had a good time Cornelius!
Great job
Great job, everything went right, really responsive these guys even in the midnights
13 February 2020
Unprompted review
Reply from Tennis Ticket Service
Great to see that you were fully satisfied with the service we offer!
Location
Tickets were in the back two rows of the front section. Disappointed that they were not nearer the front.
12 February 2020
Unprompted review
Reply from Tennis Ticket Service
Sorry to read that you weren't fully statisfied with the seats you were assigned to. We depend heavily on our suppliers for the seats we get. That's why we can't offer you exact seats while you order but certain area's.
I do hope to welcome you back in the future Michael.
Excelent service!
Excelent service!! Delivering tickets o time and incredible locación in row number 4!! Wonderful experience
12 February 2020
Unprompted review
Reply from Tennis Ticket Service
Very nice to read that you had a wonderful time at the Australian Open Sebastian!
Reply from Tennis Ticket Service
Fantastic Anette! Hopefully we can help you again in the future.
Australien Open 2020
I get my Ticket like an E-Ticket. It was easy and without Problems.
12 February 2020
Unprompted review
Reply from Tennis Ticket Service
Well that's what we always aim for to deliver, easy and without problems. ;)
Thank you for your review Alexander!
Great experience
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Always great to see people having great experience through Tennis Ticket Service! Thanks for sharing Maurice.
Due to an injury wasn't able to visit…
Due to an injury wasn't able to visit AO in Melbourne.
On my asking: Tickets not "token back".
My Travelinsurance payed the prices.
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Very unfortunate that you werent't able to attend due to an injury. Great to see that it all worked out with the insurance company. Hope you will recover soon!
Reply from Tennis Ticket Service
Great to see that everything worked out fine. Thanks for sharing!
Everything works perfect
Everything works perfect. I would prefer your Services at any time in the Future. Thank you very much
11 February 2020
Unprompted review
Reply from Tennis Ticket Service
Thank you for your reply! We hope to welcome you back in the future.
Very good tickets ...and not not to…
Very good tickets ...and not not to expensive...great experience..thx
26 November 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you very much for sharing your review!
I just had to wait for FedEX
I just had to wait for FedEX
Oterwise is was good
2 October 2019
Unprompted review
Reply from Tennis Ticket Service
Thank you for your feedback!
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