TaxAssist Accountants Reviews 

4,636
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Tax Advisor
  6. Tax Consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(4,636)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Satisfied

TaxAssist Sandhurst prepared my Tax Return for me, making the process simple and easy to understand.
I cannot recommend them highly enough, they are professional, approachable and affordable!!!

3 July 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Christina for sparing the time to share your feedback and recommendation. We're pleased to read that we were able to make the process of preparing your tax return clear and straightforward. We look forward to continuing to support you with your accounting needs.

Rated 5 out of 5 stars

I was having issue with my tax and…

I was having issue with my tax and there was no where i could go and suddenly i saw TAXASSIST and that was the end of my nightmare, with special credit to Sejal Sira..

26 June 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Victor for sparing the time to share your feedback. We're delighted to read we were able to end your tax nightmare and give you peace of mind. We look forward to continuing to support you with any future needs.

Rated 1 out of 5 stars

Mike Turnbull aligned with my ex, unprofessional.

I WOULD NOT recommend MikeTurnbull from Taxassist Yarm. My husband and myself started a shared family Buisness in 2009 the Accountant Mike Turnbull put our mind at rest, explaining the process and completing self assessments. All very straightforward and friendly.
In 2023 I announced the end of my marriage and even though Mike Turnbull had a strict professional duty to remain neutral he aligned with my ex.
From 2023 to 2025 there was discrepancies between my dividend vouchers showing dividends paid and accounts, for a Buisness evaluation for court. Taxassist, Mike Turnbull, contacted the police because he was experiencing difficulties with my behaviour. I emailed him to request the complaint procedure. I still haven’t received the procedure I requested.
I can’t even get a second opinion to help and amend personal tax returns because Taxassist refuses to give any company records.
Taxassist approach has left me in a difficult financial position, expensive solicitor fees and there is a fear I will not receive a fair financial settlement because of the non communication and withholding.

30 January 2026
Unprompted review
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Reply from TaxAssist Accountants

Hi Lisa,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the concerns you have raised. We take matters such as this very seriously and your comments have been noted, while your ex-husband has left his own feedback regarding your situation.

Rated 5 out of 5 stars

Very easy process and knowledgeable…

Very easy process and knowledgeable staff

19 June 2026
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Reply from TaxAssist Accountants

Thank you Matthew for your kind words. We're pleased to hear that you found the process easy and our staff knowledgeable, as we strive to provide clarity and support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

I can rest assured that someone that…

I can rest assured that someone that knows what to do will help me fill in my tax return

17 June 2026
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Reply from TaxAssist Accountants

Thank you Lorraine for your kind words. We're pleased to know that our assistance with your tax return provides you with peace of mind and look forward to helping you in the future.

Rated 5 out of 5 stars

Staff

Ryan, was very friendly and helpful. Explaining things in plain English and being very patient when I needed further explanation of what are probably simple tax rules. The whole organisation seems very competent so far with efficient admin via email. I will write a second appraisal once they have submitted my tax return as we have only just started the process.

16 June 2026
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Reply from TaxAssist Accountants

Thank you for your kind words about your experience with us so far. We're pleased to hear that our clear explanations and efficient communication have been helpful as you navigate the tax process. We look forward to continuing to support you and ensuring a smooth experience with your tax return submission.

Rated 5 out of 5 stars

Fantastic service from Jansen Neo, TaxAssist (Harpenden Branch)

After the initial consultation with Jansen everything worked seamlessly.
Exactly what you would expect from a modern accountancy practice.
My soon to be 92 year old Mother was delighted to have her tax return prepared and submitted in such a timely and professional manner.
Thank you Jansen!
We appreciate your help and highly recommend your services.

13 May 2026
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Reply from TaxAssist Accountants

Thank you Kevin for your kind words and recommendation! We're pleased to read that you were happy with the service you received form our team and look forward to continuing to support you and your family.

Rated 5 out of 5 stars

Emma Lodge at TaxAssist Accountants has…

Emma Lodge at TaxAssist Accountants has been brilliant. She filed a tax return for my wife in January 2026, and when HMRC came back with a query, Emma jumped straight on it — sorted the amendment, refiled it, no stress, no chasing needed on our end. She even caught an advance tax payment we owed, got it validated and filed properly before it became a problem. Quick, sharp, and genuinely made our lives easier. If you want an accountant who actually has your back, ask for Emma.

16 February 2026
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Reply from TaxAssist Accountants

Thank you Rahul for your kind words about Emma's work on your wife's tax return. We're pleased to hear that her prompt and thorough handling of the HMRC query and advance tax payment made the process stress-free for you. We look forward to continuing to support you with reliable and attentive service.

Rated 5 out of 5 stars

Extremely professional & friendly…

Extremely professional & friendly personnel. Explained a rather complicated financial matter in a calm, detailed matter.

19 November 2025
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Reply from TaxAssist Accountants

Thank you Neil for your kind words. We're pleased to hear that our team was able to explain your financial matter clearly and calmly. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

Friendly

Friendly, professional and efficient. My accountant Merlin was highly knowledgeable, took the time to go
over the process, communicated very well and was able to reduce my worries with all things tax related with her expertise. I would not hesitate to recommend Merlin and her professional service to my friends and family.

16 February 2026
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Reply from TaxAssist Accountants

Thank you Janna Ahmed for your kind words. We're delighted to hear that our expertise and clear communication helped ease your concerns with tax matters. We look forward to continuing to support you with all your accountancy needs.

Rated 5 out of 5 stars

I couldn't have wished for a better experience

The welcome news of a pension increase also brought letters from HMRC asking me to complete self assessments for both 24/25 and 25/26. Being anxious that I might make unintended errors, I needed an excellent accountant to help me get everything right and fortunately I was recommended to Tax Assist, Quinton. Right from the first contact, initially with Dhruvin Patel and later with Jack Woodfield, they were totally professional and knowledgeable, but in such a friendly and reassuring way. They responded immediately to any queries or worries I had and almost before I knew it, both assessments had been completed and sent to HMRC. I can't thank them enough. Their fee was worth every penny and I will never go anywhere else when I need accountancy expertise.

1 June 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Ann for sharing your experience with us. We're delighted to hear that we were able to give you the reassuring support you needed with your self-assessments. We look forward to continuing to assist you with any future accountancy needs.

Rated 5 out of 5 stars

Tax Assist - great service

We have been with TaxAssist Accountants for over 10 years to prepare and file our family tax returns. During this time we have received the professional services of TaxAssist in a timely manner every year and our returns submitted to HMRC correctly. We have been able to stay compliant with good records throughout the years as our tax affairs became more difficult. Sophie Montgomery ensured that the information needed are checked and became available in a friendly and timely manner and painstakingly checked & verified it efficiently so as to meet our legal obligation and deadlines successfully every year. I am grateful for the hard work and commitment provided to us by Sophie Montgomery over the years and the service provided is indeed competitive and excellent value for money.

15 June 2026
Unprompted review
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Waheed for your kind words and for trusting us with your family tax returns for over a decade. We're delighted to hear that Sophie Montgomery's dedication and thoroughness have been instrumental in keeping your tax affairs compliant and well-managed. We look forward to continuing to support you with reliable and efficient service in the years to come.

Rated 5 out of 5 stars

If you need help and great advice look…

If you need help and great advice look no further. Your in safe hands.

29 May 2026
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Reply from TaxAssist Accountants

Thank you Anthony for your kind words. We're delighted to know that you feel secure with our advice and support. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Very good service

When i had a face to face interview, they was very understanding, the agent covered everything i was worried about and they are really quick with sort out your tax

3 June 2026
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Reply from TaxAssist Accountants

Thank you Liam for your feedback, it is great to hear that we were able to address your tax concerns and look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

They made it so easy

A very relaxed atmosphere with Chris at the Paddock Wood office dealing with my self assessment for the first time.
He made everything clear & understanding and kept the subject straightforward which I greatly appreciated.

10 June 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Mr White for your kind words about your experience with Chris. We're pleased to hear that our relaxed atmosphere and clear guidance on your self-assessment proved helpful. We look forward to continuing to support you with your accounting needs.

Rated 5 out of 5 stars

Very prompt

Very prompt, helpful service

14 May 2026
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Reply from TaxAssist Accountants

Thank you Ann for your kind words, they are most appreciated.

Rated 5 out of 5 stars

Had to do a tax self assessment for…

Had to do a tax self assessment for HMRC and have never had to do one before, so I looked for a local accountant in the area and found a few and decided to use Tax assist 14 High road Stamford Hill N16 6LS.

I spoke to Mr Muhammad Mobin, office manager and tax advisor who gave me an appointment and told me what paperwork to bring and he would do all the necessary paper work for me, which he did.

Very happy with the work he did, he explained everything very simply for me to understand what had to be done. Result all settled now with HMRC, would recommend always very helpful and satisfied, would use again. Thank you Mr Mobin.

Mr S Haynes

9 June 2026
Unprompted review
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Steven for sharing your experience with us. We're delighted to hear that Muhammad Mobin was able to assist you with your tax self-assessment and provide clear guidance throughout the process. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

Very quick and friendly onboard at the…

Very quick and friendly onboard at the Hanwell, London branch. They made my tax return quickly and had to provide minimum information.

30 May 2026
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Reply from TaxAssist Accountants

Thank you Marco for your kind words about your experience using us. We're pleased to hear that the process was efficient and straightforward for your tax return. We look forward to continuing to support you with any future needs.

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