Our company's accountant is truly an invaluable professional. He is a tax specialist who constantly provides us with legal and efficient advice to maximize our company's profits!!

His attention to detail and dedication have genuinely impressed us. Thanks to his expertise, our tax burden was reduced more than we anticipated. While I considered handling it on my own, this experience reaffirmed the importance of entrusting it to a professional!!

If you're in search of tax advice, reaching out to him is undoubtedly the best choice. His knowledge and experience will surely be a great asset for many others as well!!

I do like the system for organising my income and expenses. There are a couple of limitations that I experience. Every year since 2021, I've ended up lodging my own tax return because it simply takes too long when Hnry does it. I'm still waiting for them to lodge my return now, after I signed off on it 2 weeks ago and I may potentially be waiting another 2 weeks before it's even lodged to the ATO. Then its another 4 to 6 weeks for the ATO to process it. As a sole trader, I rely on my tax return to help with the cost of living. I can't wait until October when I could do it myself in July. It's the worst part of Hnry. You're literally a number in a queue and you don't get any money back from Hnry if you end up doing your return yourself.

I also cannot automate GoCardless because of the way their bank accounts are set up. It's a manual transfer process each fortnight for me simply because I can't verify two transactions with GoCardless to set up deposits directly into my Hnry account from GoCardless.

Despite this, I still think that Hnry is more convenient throughout the year for everything else and it still beats using Xero or MYOB on price. That's it. I am seriously considering moving off Hnry if these critical issues can't be addressed on their roadmap.

Since they've grown, the response times from support have become slower. I feel like they're saving money on staffing and its affecting the customer experience.

I pre-filled all of my tax return on paper bar the ATO pre-fill data. Ticked NO EXTRA inclusions online. Extremely basic tax return for an individual. Website has a $119 advertised price then a $145 price one of which was to do with new customers which I was. Charged $199!!! About 20 minutes work.

So helpful and thorough. Can't recommend highly enough!!!

I have been with Findex (formerly Mahoney Gavens and Crowe-Horwath) for the past 24 years. Their service has been consistently professional, timely and reliable throughout the years so I think I will stay with them for the next 24 years!

Tehseen and Ali were extremely professional and guided us all the way through the end suggesting deductions we had been missing. They went above and beyond your typical tax consultant. 

Scam artists who have repeatedly logged into clients personal ATO to change contact details, have attempted on multiple occasions to change bank account details to their own.
They also deleted years worth of amendments when they realized they couldn't have funds transferred to them directly. 
Misrepresented fees applicable.
Lodged multiple years returns that were not applicable. 
They have been reported again and again to ATO and are under active fraud investigation.
How they are still trading is a mystery, do NOT use this company. EVER. 

I had a great experience with Accounts NextGen services.

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