TaxAssist Accountants Reviews 

4,635
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Tax Advisor
  6. Tax Consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(4,635)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Muhammad was great

Muhammad was great, gave me all the advice I could have asked for and put my mind at ease regarding my tax return, reduced my tax bill and even received a tax rebate. I’ll be using TaxAssist Accountants in the return

7 August 2026
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Reply from TaxAssist Accountants

Thank you Conor for your kind words. We're delighted to hear that our team was able to provide the clarity and support you needed with your tax return, and it's great to know you received a rebate. We look forward to continuing to assist you with your future accounting needs.

Rated 5 out of 5 stars

Jonathan and the team are great

Jonathan and the team are great! Made everything from the start so easy and explained everything.

13 August 2026
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Reply from TaxAssist Accountants

Thank you John for your kind words. We're delighted to hear that our team made the process straightforward and clear for you. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

My experience was welcoming and…

My experience was welcoming and sincere, where I was given advice, taken through the process and was informed of the next steps available to me in a way that was honest, clear and comprehensible. I would definitely recommend.

21 August 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Gillian for your sharing your feedback and recommending our services. We're delighted to hear that you found our advice clear and the process straightforward. We look forward to continuing to assist you with any future needs.

Rated 5 out of 5 stars

A personal face-to-face

I wanted a face-to-face with skilled and experienced professionals and that was achieved. My questions were answered honestly and the process was proactive and clear. I appreciated that an expert was happy to answer my basic questions and the responses were pitched at my level of understanding.

12 August 2026
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Reply from TaxAssist Accountants

Thank you Jim for your kind words. We're pleased to hear that our team met your expectations, and that you felt comfortable discussing your queries with us. We look forward to continuing to support you with any future needs.

Rated 1 out of 5 stars

Taking my money but not responding to …

Taking my money but not responding to phone calls and emails ongoing from June to August! Now I have to sort digital tax asap

22 August 2026
Unprompted review
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Reply from TaxAssist Accountants

Hi Talenteyed, We are sorry to read this. Please can you let us know which office you used so we can contact them for further information and ask the team to contact you directly. If you have any questions in the meantime, please do not hesitate to contact us at support@taxassist.co.uk

Rated 5 out of 5 stars

TaxAssist

TaxAssist, sorted my tax position out within 2 or 3 days and 2 visits, Service was friendly, quick and accurate.

4 August 2026
Rated 5 out of 5 stars

Spoke in a simple language I…

Spoke in a simple language I understood. Very transparent. Excellent communication. Fast and efficient. No hidden costs. Kept me informed with every step

27 July 2026
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Reply from TaxAssist Accountants

Thank you Percy for your kind words. We're delighted to hear that our transparent communication and efficient service met your expectations. Our team looks forward to continuing to support you with clarity and reliability in the future.

Rated 5 out of 5 stars

Professional Service

I was very confused and in a bit of a spin about doing my Tax Return because I knew that I had Capital Gains to pay and couldn't make head nor tail of the HMRC website. Nick calmly and professionally took over and removed all the stress. Thank you.

8 August 2026
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Reply from TaxAssist Accountants

Thank you Elizabeth for sharing your experience. We're pleased to hear that our team could provide clarity and support with your Tax Return, especially concerning Capital Gains. We're here to assist you with any future needs.

Rated 5 out of 5 stars

Great speedy service

Great speedy service and very professional m, im enjoying working with these guys.

7 August 2026
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Reply from TaxAssist Accountants

Thank you Conor for your kind words. We're delighted to hear that our professional and efficient service has made working with us enjoyable for you. Our team looks forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

Professional and Quick

Contacting them for an appointment was so easy at my local branch. On arrival Isham made me feel at ease. He dealt with my case with absolute professionalism. Easy to contact when required. The task was completed very quick and I feel a huge wait lifted.
Thanks isham

7 August 2026
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Reply from TaxAssist Accountants

Thank you for your kind words. We're delighted to hear that our team made the process smooth and that you felt at ease during your visit. We look forward to continuing to provide you with reliable and professional support whenever needed.

Rated 5 out of 5 stars

Very helpful staff

30 July 2026
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Reply from TaxAssist Accountants

We're pleased to hear that our team was helpful, as we strive to provide reliable and clear support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

The whole experience of having the tax…

The whole experience of having the tax returns done in a very efficient way and enlightening us about how to save money for tax returns is GREAT !!!! I would recommend TaxAssist Accountants to anyone who want efficient and money saving tax returns.

14 August 2025
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Reply from TaxAssist Accountants

Thank you Sudhakar for your kind words and recommending our services. We're delighted to hear that our efficient approach to handling tax returns and providing money-saving insights was beneficial for you. Our team looks forward to continuing to support you with your tax needs.

Rated 5 out of 5 stars

Great staff.

Great staff, very understanding and quick to help with any queries.

4 August 2026
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Reply from TaxAssist Accountants

Thank you for your kind words about our team. We're pleased to hear that you found us understanding and quick to assist with your queries. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

TaxAssist Goldenacre branch

Alan Johnston helped me review my self-assessment tax return. He is very personable and explained things in a way I could understand. He went beyond what was asked showing me how to amend a previous tax return for some eligible tax relief. Focused, time efficient appointment with excellent communication.

14 August 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Ishbel for your kind words about your experience with our team. We're pleased to hear that the support with your self-assessment tax return was beneficial. We look forward to continuing to assist you with any future tax needs.

Rated 5 out of 5 stars

Anna from the Bedminster branch Tax Assist and…

Anna from the Bedminster branch and Diana were both super helpful at sorting out my CGT and first tax return . Prompt communication and would not hesitate to use them again .

13 August 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Nicola for your kind words about the help we provided you to complete your CGT and first tax return. We look forward to continuing to support you with your future accounting needs.

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful

24 July 2026
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Reply from TaxAssist Accountants

Thank you Mike for your kind words about our team. We're pleased to hear that you found our assistance helpful, as we strive to provide reliable and clear support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

I went to see Taxassist and they helped…

I went to see Taxassist and they helped me with efficiency and clarity so far everything has been excellent

24 July 2026
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Trevor for your kind words. We're delighted to hear that our team was able to assist you with efficiency and clarity. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

Staff were very knowledgeable

Staff were very knowledgeable

23 July 2026
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Reply from TaxAssist Accountants

Thank you B S Dilvarh for your kind words about our knowledgeable team. We take pride in offering reliable and clear support to our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Made me welcome even though I am not a…

Made me welcome even though I am not a company made everything easy

22 July 2026
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Pat for your kind words. We're delighted to hear that you felt welcome and found our services straightforward, as we strive to provide clarity and support to all our clients, whether individuals or businesses. We look forward to continuing to assist you with your accountancy needs.

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