Symphony Group Reviews 

2,259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and willingness to go above and beyond to resolve issues. Many highlight the excellent service, noting the efficiency, high standard of work, and meticulous attention to detail in installations and repairs. Reviewers also appreciate the quality of the units and the tidy completion of tasks. However, some customers also noted concerns regarding product quality, describing units as cheap, with issues like peeling paint or laminate, bubbling, and chipping. Other people experienced functional defects, such as appliances not working, stiff drawers, or warped cupboard doors, indicating durability problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of fitting,... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with their... See more

Customer service

Consumers find customer service to be positive, with many expressing happiness and appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more

Company replied

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(2,259)

366 reviews in the last 12 months

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Rated 5 out of 5 stars

Mick is a brilliant joiner

Mick came to make some corrections to the kitchen in our new building home. His work was exceptional and attention to detail second to none! I would definitely recommend Mick. Thank you!

2 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Jeanette,
Many thanks for your 5 star review, it's brilliant to hear that Mick did a great job, we'll be delighted to pass on your compliments.
Kind regards,
Russell

Rated 5 out of 5 stars

John was professional, pleasant and polite

John was pleasant and polite, he assisted by the plumber made a great job in replacing all our Kitchen worktops and splashbacks, due to previous joints not being sealed correctly and delaminating.
John was efficient and tidied up post works, great job.

24 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Neil, Thank you very much review, we're delighted to hear that we have done a great job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which John visited you and pass on your compliments.
Kind regards,
Russell

Rated 5 out of 5 stars

Morley was very helpful and did the job…

Morley was very helpful and did the job very quickly and professionally.

2 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Caroline thank you very much for your review, its great to hear Morley did a brilliant job, we'll pass on to him with pleasure.
Kind regards,
Russell

Rated 1 out of 5 stars

Not fit for purpose

I’m in a housing association property. kitchen was replaced with symphony kitchen in November 25. By housing association. kitchen is not fit for purpose . I have had 3 panels and door replaced that situated by my hob and kettle. They swelled and bubbled and the laminate is coming away due to steam . I also have one by my sink on its way as there is a small bubble forming .Never had a problem with any other kitchens I have had in the properties I have lived in. I should not need to worry about cooking, putting kettle or washing up. Because it could damage the kitchen. One panel door needs to be replaced again it has only been a week, and needs doing again . Will not last 20 years if this keeps happening .it’s a shame its poor quality, it’s very true you get what you pay for , only problem with that it will cost the housing more money to replace the faulty parts. Symphony please do some sort of extra protection for units above counter tops. I would add a photo if I could.

1 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Sarah, thank you for your review, to enable us to look into the issue you have raised please would you email the following details to Reviews@symphony-group.co.uk

The name of the house builder / HA
The name of the development
The plot number
The full address and post code
Telephone number
Any photos that will show the issue with the furniture





Kind Regards,
Russell

Rated 5 out of 5 stars

Fantastic service

Chris attended today and called ahead to let me know he would be 30 minutes late, which I really appreciated. He was absolutely fantastic — completed the job quickly and to a high standard. He was professional, courteous, and left everything clean and tidy afterwards. I wouldn’t hesitate to recommend him. Excellent service from start to finish!

27 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi SJB
Thank you for your 5 star review, we're delighted to hear that we have done a fantastic job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you and pass on your compliments.
Kind regards,
Russell

Rated 5 out of 5 stars

Michael Sutton the workman did a…

Michael Sutton the workman did a fantastic job

27 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Colin,
Many thanks for your 5 star review, its great to hear that Michael did a great job, we'll be delighted to pass on your compliments to him.
Kind Regards,
Russell

Rated 5 out of 5 stars

Morley

Morley came round to fix the cupboard with no issues, quick and simple. Was very friendly

26 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good Morning,
Thank you very much for your 5 star review, it's brilliant to hear that Morley has done a great job, we'll pass on your remarks to him with pleasure.
Kind Regards,
Russell

Rated 5 out of 5 stars

Outstanding customer services.

5yrs into a Redrow new build and one of the cupboard doors sustained steam damage from the kettle , not only did Terry from customer services respond quickly to my email , a brand new door was hand delivered by Symphony a few days later free of charge . I am blown away by their quality but more so by their customer services , I would absolutely buy my next kitchen or extra parts from them and would recommend them to all who read this .

20 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Pete,

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll pass on your compliments to Terry.

Kind Regards
Russell

Rated 5 out of 5 stars

The technician Michael Sutton and his…

The technician Michael Sutton and his sub contractor Ben Slade was very efficient in their job. Very happy with their service.

19 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi John,
Many thanks for your 5 star review, it's lovely to hear that Michael and Ben did a great job, we'll be delighted to pass on your compliments to them.
Kind regards,
Russell

Rated 4 out of 5 stars

Not best quality units

Bought a new-build property in April last year, the kitchen worktop has been replaced today for the second time. The worktop and kitchen units are functional but not the best quality.
The 2 guys who came today, fitter Mick Sacre and a gas plumber, Steph, were very good and did an excellent job, very pleased with their work. Thanks lads.

24 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Dave

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll be sure to pass on your thanks to Mick and Steph.

Regards
Mick

Rated 5 out of 5 stars

Repair works

Michael Sutton, great bloke great service
Pleasure to deal with! 5 star service thanks Craig & Rachel

24 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Craig and Rachel

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fantastic service and we'll pass on your thanks with pleasure.

Regards
Mick

Rated 5 out of 5 stars

Michael came once again and was…

Michael came once again and was professional, efficient and polite. He didn't leave until I was entirely happy, thank you Michael!

23 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Vanessa

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Outstanding Service and Smooth Installation

We had our kitchen drawer and cupboard doors replaced this morning, and the whole process was incredibly quick and efficient. Chris was friendly, professional, and a pleasure to deal with. We’re very happy with the service and impressed with how smoothly everything was handled. Highly recommend!

23 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Ahyun

Thanks for your 5 star review, we're delighted to hear that everything went so smoothly. We'd be grateful if you would email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you, so we can pass on your compliments.

Regards
Mick

Rated 5 out of 5 stars

Big shout-out to Scott Wilkinson who…

Big shout-out to Scott Wilkinson who came to Kings brook to fix my sink cabinets and problem-riddled plumbing. He was so very excellent.

20 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Customer

Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Scott and we'll happily pass on your positive feedback to him.

Regards
Mick

Rated 5 out of 5 stars

Michael Sutton attended our new build…

Michael Sutton attended our new build to resolve an issue with our kitchen cupboard door catching above the oven.

Michael promptly resolved the issue, aligning the door and adding bumper pads to a panel beneath to improve the aesthetic of the door.

20 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Emma

Thank you for your 5 star review, it's great to hear that Michael was so thorough and we'll let him know how pleased you are with the work he undertook.

Regards
Mick

Rated 5 out of 5 stars

Kitchen repairs

Michael came to replace a kitchen panel which looked Unsightly.
The work was carried out to an excellent standard.
My kitchen cupboard doors had become misaligned but we're not on the job sheet. He realigned them and talked me through what he was doing so I could sort them out in future.
A very friendly and skilled gentleman who went above and beyond.

18 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Andrew

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and that he resolved your issues. We'll be delighted to pass on your positive feedback to him.

Regards
Mick

Rated 5 out of 5 stars

It was really good experience with Morley

It was really good experience with Morley, he was really helpful and meticulous in his work.

19 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Nidh

Thanks very much for your 5 star review, it's great to hear that Morley was so professional, we'll pass on your remarks to him with pleasure.

Regards
Mick

Rated 5 out of 5 stars

Fantastic service even after 8 years

I have to say that the customer care team from Symphony have been beyond fantastic. I had a Symphony kitchen installed in a Barrett new build. After 8 years and despite being out of Barrett’s guarantee Symphony replaced all of my kitchen doors where the edges were going off colour. Simply fantastic service thank you Joe Cotton you are a credit to Symphony

19 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Amanda

Many thanks for your 5 star review, it's great to hear that our Customer Care team was so helpful. If you would add the name of the person you dealt with we'll be happy to pass on your comments.

Thanks for letting us know that it was Joe who called, we'll pass on your thanks to him now.

Regards
Mick

Rated 5 out of 5 stars

Thank you Micky!

Micky (Michael King) came to sort some snags out in my new kitchen and couldn’t have been more helpful - I really didn’t think it would be possible to get the cupboards so well aligned but he really took the time to get everything perfect, and was a lovely gent to boot. Thanks Micky!

19 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi rsb8s

Many thanks for your 5 star review, it's great to hear that Michael was so capable and that your kitchen is looking fantastic, we'll be delighted to pass on your thanks to him.

Regards
Mick

Rated 5 out of 5 stars

Polite and efficient

New build with under the lights counter issue.

I don't often leave reviews. However, when a gentlemen like Michael Sutton who was polite and efficient, asks for a review, I'm happy to do so.

Highly recommended.

19 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Sunny

Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.

Regards
Mick

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