What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great kitchen company! Fantastic service from beginning to end. A very high quality spec and fitted so quickly and swiftly. Made the whole experience seamless. Thank you!

Reply from Symphony Group
Morley came out today to do some snagging work in my new build and he was great. Very friendly and professional and did a fantastic job!! Would definitely recommend.

Reply from Symphony Group
The service that Kurt provided when he came to put right some bits on my kitchen was second to none. He was friendly and helpful, addressing each issue I had so professionally.
Thank you for everything you done - 100% recommend

Reply from Symphony Group
I had the pleasure of Brett from
New Zealand today installing some kitchen doors. Was very professional and friendly. Left the area he was working in as clean as he found it. Outstanding service, thank you Brett.

Reply from Symphony Group
Mike Sacre was very helpful rectifying our issues quickly. Very friendly and efficient
Must be an asset to your team

Reply from Symphony Group
The fitter, Mick Sacre, was very polite and professional and did a great job. The company have on 2 occasions been out to address issues with faulty doors, without any problem or complaint, which hasn't been the case with some companies we've dealt with recently.
Good service.

Reply from Symphony Group
Rang symphony as had some issues with a few of my kitchen cupboard doors. Craig Gardner who handled my query over email was brilliant and Chris Gray who was sent to rectify the issue was also fantastic.
Chris resolved my issue with ease, went above and beyond is assisting me with another issue I had with one of the doors not closing properly, was extremely friendly and a pleasure to deal with.
Craig was extremely helpful on our email correspondence and was able to resolve my queries with ease to have my issues resolved.

Reply from Symphony Group
Our new kitchen in our new build home had a few minor issues but these were sorted our without any problems. These were all excellently carried out by Tom.
Would highly recommend this company.

Reply from Symphony Group
We had Jonathan Humphreys from Symphony attend to carry out some repair work and could not have asked for a friendlier service. He was extremely attentive and professional ensuring we was happy with the work he had completed before he left. Highly reccommend.

Reply from Symphony Group
Michael Sutton came to fit a new kitchen door for me yesterday.
He was courteous personable and helpful.

Reply from Symphony Group
Quality of the units was excellent. The quality of the fitting was excellent also, as was the professionalism and expertise of Tony Burroughs and Martin Hill.
They worked tirelessly with such care and attention to detail. The result is a kitchen that I am delighted with and can’t wait to share proudly with friends and family.
Thank you most sincerely.

Reply from Symphony Group
We had our kitchen fixed today and Michael Sutton our service technician was very helpful. He was very efficient at what he came to do. Very good service.

Reply from Symphony Group
Graeme Sleith the kitchen fitter from Symphony Kitchens provided an excellent service with refitting my kitchen parts. My worktops were done to the highest of standard, absolutely seamless joins as well as the replacement end panels & drawer. Everything was just perfect. We couldn’t recommend Graeme enough. Absolutely fantastic service. Emma at Symphony Kitchens who dealt with the process of organising replacements for our kitchen, she provided an excellent service also. Emma was very understanding, helpful & supportive with replacing the kitchen parts. We would definitely highly recommend Symphony kitchens & we will be returning customers in future projects when it’s time to replace our new kitchen. Due to the high quality of the kitchen I don’t think we will need a new one for a very long time to come. Absolutely fantastic service!

Reply from Symphony Group
Michael was able to come over and fix our units that had had water damage. It was done quickly and professionally and we couldn’t fault his help at all.

Reply from Symphony Group
Jon was amazing, great attention to detail going above and beyond.
Thank you Jon
Chris 6 Ridge Close
Job number 380081

Reply from Symphony Group
Michael Sutton was thorough at fixing out kitchen cabinets and drawers. Friendly, professional and very helpful!

Reply from Symphony Group
Michael Sutton was a fantastic fitter who did a great job. Many thanks Mick!

Reply from Symphony Group
The service agent was personable and waited to check if the noise returned, which all the previous agents left immediately and the noise returned! Hopefully this will not be the case due to the skill and experience of Jon Pritchard.
(Job Reference; 378337)

Reply from Symphony Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.