Symphony Group Reviews 

2,259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and willingness to go above and beyond to resolve issues. Many highlight the excellent service, noting the efficiency, high standard of work, and meticulous attention to detail in installations and repairs. Reviewers also appreciate the quality of the units and the tidy completion of tasks. However, some customers also noted concerns regarding product quality, describing units as cheap, with issues like peeling paint or laminate, bubbling, and chipping. Other people experienced functional defects, such as appliances not working, stiff drawers, or warped cupboard doors, indicating durability problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of fitting,... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with their... See more

Customer service

Consumers find customer service to be positive, with many expressing happiness and appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more

Company replied

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,259)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great kitchen company

A great kitchen company! Fantastic service from beginning to end. A very high quality spec and fitted so quickly and swiftly. Made the whole experience seamless. Thank you!

20 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Sophia,
Thank you very for your 5 star review, please would you email reviews@symphony-group.co.uk with your plot number, housebuilder and postcode and we'll pass on your compliments to the correct technician.

Kind regards
Russell

Rated 5 out of 5 stars

Morley came out today to do some…

Morley came out today to do some snagging work in my new build and he was great. Very friendly and professional and did a fantastic job!! Would definitely recommend.

10 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Miss Riches,
Thank you very much for the 5 star review, we're delighted to hear Morley has done an excellent job. We'll pass on your compliments to him,
Kind regards,
Russell

Rated 5 out of 5 stars

Excellent Service

The service that Kurt provided when he came to put right some bits on my kitchen was second to none. He was friendly and helpful, addressing each issue I had so professionally.
Thank you for everything you done - 100% recommend

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good afternoon,
Thank you very much for the 5 star review, we're delighted to hear that we have done a professional job. Please would you email your details plot number, housebuilder and post code to reviews@symphony-group.co.uk and we'll pass on your compliments to Kurt.
Kind regards,
Russell

Rated 5 out of 5 stars

I had the pleasure of Brett from

I had the pleasure of Brett from
New Zealand today installing some kitchen doors. Was very professional and friendly. Left the area he was working in as clean as he found it. Outstanding service, thank you Brett.

9 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good morning,
Thank you very much for your 5 star review, we're delighted to hear that Brett was so professional, we'll be very happy to pass on your compliments to him.
Kind regards,
Russell

Rated 5 out of 5 stars

Mike Sacre was very helpful rectifying…

Mike Sacre was very helpful rectifying our issues quickly. Very friendly and efficient
Must be an asset to your team

9 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Shane,
Thank you very much for your 5 star review, its great to hear Mike has done an efficient job, we'll pass on your compliments to him with pleasure.
Kind regards,
Russell

Rated 5 out of 5 stars

Good service

The fitter, Mick Sacre, was very polite and professional and did a great job. The company have on 2 occasions been out to address issues with faulty doors, without any problem or complaint, which hasn't been the case with some companies we've dealt with recently.
Good service.

12 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Phil, Thank you for your 5 star review, it's great to hear that Mick has done a professional job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

Rated 5 out of 5 stars

Quality service by Morley

5 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Pam,
Thank you very much for the 5 star review, please would you email reviews@symphony-group.co.uk with your housebuilder, plot number and postcode and we'll be delighted to pass on your compliments.
Kind Regards
Russell

Rated 5 out of 5 stars

Professional and easy to deal with

Rang symphony as had some issues with a few of my kitchen cupboard doors. Craig Gardner who handled my query over email was brilliant and Chris Gray who was sent to rectify the issue was also fantastic.
Chris resolved my issue with ease, went above and beyond is assisting me with another issue I had with one of the doors not closing properly, was extremely friendly and a pleasure to deal with.
Craig was extremely helpful on our email correspondence and was able to resolve my queries with ease to have my issues resolved.

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Leon,
Thank you very much for your 5 star review, we're delighted to hear that Craig and Chris were so helpful, we'll be very happy to pass on your compliments to them.
Kind regards,
Russell

Rated 5 out of 5 stars

New Kitchen.

Our new kitchen in our new build home had a few minor issues but these were sorted our without any problems. These were all excellently carried out by Tom.
Would highly recommend this company.

18 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Mark,
Thank you very much for the 5 star review, we're delighted to hear that we have done an excellent job. We'll pass on your compliments to Tom.
Kind regards,
Russell

Rated 5 out of 5 stars

Symphony

We had Jonathan Humphreys from Symphony attend to carry out some repair work and could not have asked for a friendlier service. He was extremely attentive and professional ensuring we was happy with the work he had completed before he left. Highly reccommend.

6 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Lauren,
Many thanks for your 5 star review, it's great to hear that Jonathan was so helpful and professional we'll be delighted to pass on your complements to him.

Kind regards,
Russell

Rated 4 out of 5 stars

Michael Sutton came to fit a new…

Michael Sutton came to fit a new kitchen door for me yesterday.
He was courteous personable and helpful.

5 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Claire
Many thanks for your review, its brilliant to hear that Michael did a great job, we'll pass on your complements to him.

Kind Regards,
Russell

Rated 5 out of 5 stars

Thanks for everything

Quality of the units was excellent. The quality of the fitting was excellent also, as was the professionalism and expertise of Tony Burroughs and Martin Hill.
They worked tirelessly with such care and attention to detail. The result is a kitchen that I am delighted with and can’t wait to share proudly with friends and family.
Thank you most sincerely.

5 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Christie,
Thank you very much for your 5 star review, we're delighted to hear that Tony and Martin were so professional and we'll be very happy to pass on your compliments to them.

Kind Regards,
Russell

Rated 5 out of 5 stars

Very good

We had our kitchen fixed today and Michael Sutton our service technician was very helpful. He was very efficient at what he came to do. Very good service.

5 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Harvey,

Thank you very much for your 5 star review, it's great to hear that Michael was so helpful and we'll happily pass on your compliments.

Kind regards,
Russell

Rated 5 out of 5 stars

Graeme Sleith the kitchen fitter & Emma customer care

Graeme Sleith the kitchen fitter from Symphony Kitchens provided an excellent service with refitting my kitchen parts. My worktops were done to the highest of standard, absolutely seamless joins as well as the replacement end panels & drawer. Everything was just perfect. We couldn’t recommend Graeme enough. Absolutely fantastic service. Emma at Symphony Kitchens who dealt with the process of organising replacements for our kitchen, she provided an excellent service also. Emma was very understanding, helpful & supportive with replacing the kitchen parts. We would definitely highly recommend Symphony kitchens & we will be returning customers in future projects when it’s time to replace our new kitchen. Due to the high quality of the kitchen I don’t think we will need a new one for a very long time to come. Absolutely fantastic service!

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Maryanne,
Thank you very much for your 5 star review, it's brilliant to hear that Graeme has done a fantastic job, we'll pass on your compliments to him with pleasure.
Kind Regards,
Russell

Rated 5 out of 5 stars

Great and efficient

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Sammy, thank you for the 5 star review, please would you email your plot number, housebuilder and postcode to enquiries@symphony-group.co.uk and we'll pass your review onto the correct technician.

Kind regards
Russell

Rated 5 out of 5 stars

Michael was able to come over and fix…

Michael was able to come over and fix our units that had had water damage. It was done quickly and professionally and we couldn’t fault his help at all.

4 February 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Joshua,
Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.
Kind regards
Russell

Rated 5 out of 5 stars

Jon was amazing

Jon was amazing, great attention to detail going above and beyond.

Thank you Jon

Chris 6 Ridge Close

Job number 380081

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Chris,
Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Jon and we'll happily pass on your compliments to him.

Kind regards,
Russell

Rated 5 out of 5 stars

Michael Sutton was thorough at fixing…

Michael Sutton was thorough at fixing out kitchen cabinets and drawers. Friendly, professional and very helpful!

4 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

HI Charis,

Thank you for your 5 star review, it's great to hear that Michael has done a brilliant job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

Rated 5 out of 5 stars

Excellent service from Mick

Michael Sutton was a fantastic fitter who did a great job. Many thanks Mick!

3 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Jo
Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.
Kind regards
Russell

Rated 5 out of 5 stars

The service agent was personable and committed

The service agent was personable and waited to check if the noise returned, which all the previous agents left immediately and the noise returned! Hopefully this will not be the case due to the skill and experience of Jon Pritchard.
(Job Reference; 378337)

3 March 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Keith,

Thank you very much for your 5 star review, it's great to hear that Jon did brilliant job, we'll be delighted to pass on your compliments to him.

kind Regards
Russell

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