TKC Reviews 82

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and dedication, often highlighting specific representatives who go above and beyond. The product quality, including the durability and design of kitchen components, receives high acclaim, with many consumers appreciating the wide selection and modern styles. The service, from initial contact to after-sales support, is frequently described as reliable, efficient, and excellent, contributing to a smooth and positive overall experience. However, some people were dissatisfied with the product quality, citing issues like chipping paint, fading, and blistering on doors and units shortly after installation. These customers also reported problems with missing or incorrect parts, and a lack of responsiveness from customer service when attempting to resolve these issues, leading to frustration and a perception of poor accountability.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Product

People report positive experiences with product, praising the strong range, quality, and choice, including... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality, durability, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their responsiveness,... See more

Based on these reviews

Rated 4 out of 5 stars

TKC have a huge choice of styles and colours to choose from at very competitive prices. We have had issues in the past but now Daren Gibson our Area Rep is on board things have turned around. We a... See more

Company replied

Rated 4 out of 5 stars

Great steady company, been using them for 15 years for all my kitchen needs. Not always perfect but very helpful when something goes wrong even if its my fault.

Company replied

Rated 4 out of 5 stars

We have used TKC for about 12years on complete kitchens . The door choice is very good panels and accessories are also good and the click carcass very easy to use and all 18ml including the backs wit... See more

Company replied

Rated 4 out of 5 stars

Bilal, gave great customer service before and after a recent order.

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

82 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service!

Always quick and easy, sales counter manager is extremely helpful!
Quick service, excellent staff always friendly!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable partner with excellent service

We’ve been working with TKC for around 5 years now, and they’ve been a consistently reliable partner throughout that time.

Their customer service is excellent – always responsive, helpful, and easy to deal with, which makes a big difference in a fast-paced environment like ours.

The product range and quality are strong, giving us confidence when delivering projects to our customers.

What stands out most is how smooth the whole process is, from ordering through to delivery and aftercare.

Overall, TKC have been a great partner to our business, and we’d have no hesitation in recommending them.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Once again the service

Once again the service, clarity and helpfulness of Mike Gates at the counter comes shining through...his enthusiasm and knowledge knows no bounds...give this man a car and get him on the road asap...priceless 👌

20 March 2026
Unprompted review
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Reply from TKC

Thank you John! I'll pass this lovely feedback onto Mike for you

Rated 5 out of 5 stars

QUALITY WHERE IT MATTERS

We have been buying with tkc for 15 years almost now,We have always held a good relationship with them,Any problems that occured they always dealt with them swiftly and correctly,From us ordering full kitchens to just handles,They always seem to deliver,If there are any shortages its pretty much a few days waiting time,The staff are all fantastic,The place itself is very well managed and maintained,There new showroom is A class,Everything on show and looks fantastic,There design team are there to lend a hand with cad drawings and advice on there kitchens,Overall great service with smiles,That travel miles

4 March 2026
Unprompted review
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Reply from TKC

Thank you for the kind words Vincent 😊

Rated 5 out of 5 stars

Just want to say a huge thanks to Dan…

Just want to say a huge thanks to Dan Brown, Adam Ahmed, Rebecca and the rest of the team at TKC.

You have been fantastic from the get go, and keep up the excellent work, I am very impressed.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

5star service

We have been working closely with TKC for many years, the whole team have always been helpful and accommodating. Nothing is ever too much trouble. Callum and Andy Marshall have been our main contacts and are a pleasure to work with. TKC are a great company and I will have no hesitation to recommend them to others.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

We have always had positive experiences with TKC and use them weekly for purchasing items. The staff are always extremely helpful and quick to respond with any concerns being addressed straight away. The rep for our area (Callum) is very friendly and helpful. We wouldn't hesitate to recommend TKC.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and range of kitchen units

Great Customer Services from start to finish. Their experience team, provided me with updates on tracking of my kitchen order. After the kitchen was fitted the doors (units) look fantastic.
Very happy TKC

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Trusted supplier with great customer service

I have been working along side TKC for a number of years now and have seen such a transformation and expansion of their product line.
The team they have built has just gone from strength to strength and nothing is to much trouble.
I have been in the kitchen industry for over 20 years and I would have no hesitation in recommending them to anyone,

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Appalling experience

Appalling experience. Kitchen is of poor quality, parts do not fit or missing and customer service is non existent. Have been misled and lied to and is costing considerable money to attempt to rectify. The kitchen is so poor our fitter has walked away. You would be better off buying a cheap kitchen from Ikea.
Terrible kitchen, terrible quality, terrible experience

7 November 2025
Unprompted review
TKC logo

Reply from TKC

Hi Vincent, thank you for reviewing us. Firstly, we’d like to apologise for the experience you’ve had so far and would like to reiterate that this is no way reflects our usual standard of service.

It would be great if you could contact trustpilot@tkc.co.uk so that we can discuss this further.

Customer Care Team

Rated 5 out of 5 stars

Fantastic reliable supplier to the kitchen industry

TKC have been my door and panel supplier for over 8 years.
During this time I can say with absolute honesty that they have always been a reliable and efficient supplier.
A recent incident has prompted this review, I desperately needed some parts for a kitchen that were out of stock, an alternative was available but a a greater cost which I could not meet.
Rebecca who recently took over my account (O200) from Martin, proved once again how helpful this company are , Rebecca arranged for the alternative parts to be delivered the next day at NO extra cost , this was very gratefully accepted.
Very competitive pricing and 1st class customer service has resulted in TKC being my main supplier of kitchen door and accessories for many years.
A big thank you to everyone at TKC for the 2nd to non customer service , Rebecca { Short in height } but not short in stature, has been fantastic since taking over my account.
I can recommend them to anyone interested in a kitchen door supplier.
Ray Power

16 October 2025
Unprompted review
TKC logo

Reply from TKC

Thank you for the review Raymond 😊

Rated 5 out of 5 stars

Couldn’t have asked for more…

Moving from employed to self employed is challenging, especially when the process involves re-learning everything you thought you knew.

I’ve been researching suppliers for the past few months, looking for solutions to offer my clients that are both extensive and cost effective and TKC came highly recommended.

I called into the trade counter and was introduced to Mike who gave me all the information needed to set up an account. Within 24 hours of submitting the application form, I received a call from Katie who asked me a little more about my business, told me about what TKC could offer and talked me through the next steps which I found really helpful.

Within a few days my account was up and running - both Katie and Mike kept me informed throughout the process which was great.

I was invited to visit the new Customer Experience Centre where I was able to see the products on display and gain more insight into what TKC have to offer.

The centre is absolutely stunning, well dressed and welcoming which will be hugely beneficial for both myself and my clients who are able to visit by appointment. I wouid definitely recommend visiting if you haven’t already!

After showing me around the centre, Mike gave me some brochures and asked which sample doors I need to get started. These were sorted on the spot which was great as I now have everything I need to show my clients without having to wait for deliveries to arrive.

I’m hugely impressed with the service and communication I’ve experienced so far and feel well assured that the team at TKC will be on hand to support me as I transition into self employment which is incredibly important to me.

I genuinely couldn’t have asked for anything more from a supplier than I’ve experienced so far as Mike and Katie have made the whole process feel effortless.

Thank you both and I look forward to working with you!

15 October 2025
Unprompted review
TKC logo

Reply from TKC

Lovely review thanks very much Samantha!

Rated 5 out of 5 stars

Cant Fault them at all!

We’re really happy to have TKC as our sole kitchen supplier. The relationship we’ve built with the team has been excellent, and our area rep Callum has been fantastic with his help and support. The service, quality, and reliability we receive make a huge difference to our business, and at this point in time we wouldn’t choose anyone else. I’d highly recommend TKC to anyone looking for a showroom supplier.

10 September 2025
Unprompted review
TKC logo

Reply from TKC

Thanks very much for the review Pete, I'll pass this onto Callum for you 😊

Rated 5 out of 5 stars

Fantastic kitchen ranges at the best…

Fantastic kitchen ranges at the best prices.
Staff are super helpful and the rep is just amazing!!
Totally recommended

24 September 2025
Unprompted review
TKC logo

Reply from TKC

Thank you for your kind words Steve 😊

Rated 5 out of 5 stars

Excellent service

Excellent service . Amazing selection of products.
Tom & Andy both very enthusiastic Always hwlfuf whenever we need them.

23 September 2025
Unprompted review
TKC logo

Reply from TKC

Thank you for the review!

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