Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Symonds & Sampson are amazing

Symonds & Sampson are amazing! We purchased a property for our elderly Grandmother and they went above and beyond to help faciliate the purchase. We live in the USA and so timing was critical in this matter. Symonds & Sampson responded promptly to every question or email we sent and stayed on top of everything on our behalf. Nothing was too much trouble. We highly recommend them.

14 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Lynn, thank you for your kind review. We are glad we were able to help with the purchase. Wishing you and the family all the best for the future, from Peter and all the Poundbury team

Rated 5 out of 5 stars

Impeccable service

I used Symonds and Sampson estate agents to sell my late Father's house at auction due to its less than great state.

In all respects from the first point of contact on the phone and in person, through the roller coaster ride going through the auction process, to the final outcome of completion today, their tireless expertise has been outstanding.

In particular I dealt a great deal with Andy Wakinshaw who was always a consummate professional balanced with ease of approachability and constant, faithful assistance. Every encounter I had with Andy was so easy and confidence building since this was my very first foray into selling a property and was clueless.

Andy however was a rock with very perceptive and accurate advice the entire way through over a few months. Following his obvious groundswell of gathered knowledge and insightful advice, we were able to complete on what became a tricky situation, that he handled without fuss and instilling confident peace in what could easily have been so different.

What professionalism, friendliness, expert advice and handling, with great timing too.

Cannot recommend Andy, the team and Symonds and Sampson highly enough.

Would not give consideration to any other estate agents following such excellent service from them.

14 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Rob, thank you for your kind words. It was a pleasure working with you. We wish you the very best for the future, Andy and all the Ilminster team

Rated 5 out of 5 stars

Fantastic friendly service from…

Fantastic friendly service from Cathryn and the rental team. Viewing, tenancy agreed and relocated in record time and couldn’t be happier. Thank you!

14 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Jack, thank you for your kind words. It was a pleasure to help you find your new home, we hope you enjoy living at the property. Best wishes from Cathryn, Levi and the Blandford lettings team

Rated 5 out of 5 stars

Excellent sale thank you Dorchester team

The Dorchester team of Stuart, Rebecca, and Michelle recently sold my cottage in Martinstown. Initial contact with Stuart was friendly with very knowledgeable advice on the market locally and tips on presentation. Very professional standards - viewings were always well organised and well communicated by others in the team, with feedback arriving shortly after each viewing. We did review and reduce the price after the initial viewings and feedback, and this brought forward a really good buyer, and the sale proceeded without hitch. Realistic sale price, realistic buyer. Very friendly and warm team, thank you.

31 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Rob, thank you for your kind review. It was a pleasure working with you and we're pleased we were able to find the right buyer for your lovely cottage. Wishing you all the best for the future from Stuart and all the Dorchester team

Rated 5 out of 5 stars

Had a very warm and welcoming…

Had a very warm and welcoming experience during the purchase of our home. The communication was first class, the email updates and the telephone conversations were friendly and helpful throughout. I truly enjoyed my experience and would deal with them again without a doubt.

Special mention to Sophie and Amy at the Sherborne office and an extra special thank you to the one and only Kirsty. There can be only one!

10 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Steve, thank you for your very kind words.  We hope you are very happy in your new home. Wishing you all the best from Kirsty and all the Sherborne team

Rated 5 out of 5 stars

Fantastic estate agents!

Competent, knowledgeable, efficient & friendly staff made my house purchase a straightforward process. Great communication & empathetic to the whole house buying experience. What a fabulous team at Symonds & Sampson. Thank you Georgie you are a diamond!
I highly recommend this estate agent.

12 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Emma, thank you for your kind words. It has been a pleasure working with you. Wishing you all the best in your lovely new home, from all the Ilminster team

Rated 5 out of 5 stars

We had nothing but a great experience…

We had nothing but a great experience with the Blandford office, we sold after 2 viewings. The communication was helpful and calm during what could have been a frustrating legal process. We were kept up to date with feedback and explanations.

12 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Jackie, thank you for taking the time to leave such a kind review. We are very pleased to have helped with your move closer to family. We're very happy we got the exchange in the end! Best wishes for a smooth move later this month. Many thanks, David, Charlotte, Bridget, Ryan and Nathan

Rated 5 out of 5 stars

The experience I had with the Bridport…

The experience I had with the Bridport office in particular Steve Allen was excellent. The sale of our house was not as straight forward as I would have hoped. Steve Allen was always very supportive during this time and assisted in resolving any issues or concerns. Communications was maintained throughout the process keeping me informed of the progress of the sale and the office staff were always very helpful when contacted.

2 June 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mrs Thomas, thank you for your kind words. It was a pleasure working with you and we wish you all the very best for the future. Many thanks from Steve and all the Bridport team

Rated 5 out of 5 stars

Symonds & Sampson (Poundbury) Managing Agents

We are very pleased with the services provided by our Managing Agents, Symonds & Sampson (Poundbury) during the first year of their contract appointment. Under the capable leadership of our primary contact, Lorna Wyatt and her dedicated team, they have proven to be an excellent choice for the management of our apartment building.

Communication has been consistently prompt, efficient and conducted with the utmost professionalism. Lorna has demonstrated a proactive and responsive approach in addressing any matters arising, helping to ensure the smooth and effective operation of the building.

We are delighted to recommend the services of Symonds & Sampson, Poundbury.

10 November 2025
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Reply from Symonds & Sampson

Dear Mr Mathieu, thank you for taking the time to leave such a kind review. It is a pleasure working with you, and we look forward to that continuing. Many thanks from Lorna and all the Block Management team

Rated 5 out of 5 stars

Symonds & Sampson - super helpful in managing our sale

Symonds & Sampson were super helpful during the long period it's taken to sell our property (due to complexities in the chain). While the house was empty they helped us explore letting options, helped maintain the house with weekly checks and connected us with an excellent and reliable gardener, while doing all they could to achieve a sale. All of the team were great but special thanks to Daniel Magee and Steve Allen.

4 November 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you so much for your lovely comments, you were a pleasure to work with. Wishing you all the best for the future, from Daniel and all the Bridport team

Rated 4 out of 5 stars

The sale of my property was a…

The sale of my property was a protracted affair, a reflection of the market unfortunately, but in short Kate and her colleagues in Dorchester were very efficient and made the whole process painless. I am very grateful.

30 October 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind words. We're glad we achieved a sale for you, despite the challenges of the market. Best wishes from Kate and all the Dorchester team

Rated 5 out of 5 stars

Great service from David and Hilary

David and Hilary from the Poundbury office have recently assisted us with a number of sales. From start to finish they have been a pleasure to deal with, efficient, proactive and friendly. We would not hesitate to instruct David and Hilary in the future to assist us.

28 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Jessica, thank you for taking the time to leave such a positive review, which is very much appreciated. It has been a pleasure to work on your behalf on the recent sales of your properties, and we look forward to hopefully working with you in the future. Best wishes from David, Hilary, and all the Poundbury team

Rated 5 out of 5 stars

We just wanted to thank Stuart Philipps…

We just wanted to thank Stuart Philipps from the Dorchester branch for selling our cottage and for then finding us our next property to purchase. Stuart was so helpful, kind and communicative throughout. We would always use Symonds & Sampson and would really recommend Stuart to anyone thinking of selling or purchasing a property.
We would also like to thank Michelle and Rebecca for all their help and assistance throughout both processes.

10 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Louise, thank you for your kind words. It was a pleasure helping you to sell your cottage and to find your new home. Best wishes from Stuart, Michelle, Rebecca, and all the Dorchester team

Rated 5 out of 5 stars

Efficient House Sale

We sold my mum's house through the Sherborne branch of Symonds & Sampson. James and Amy were efficient, professional and helpful. They responded to emails very quickly and were proactive in helping the sale to run smoothly. I highly recommend Symonds & Sampson.

17 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Patricia, thank you so much for your kind words. It has been a pleasure working for you and Chris. Our best wishes to you both. James, Amy, and all the Sherborne team

Rated 5 out of 5 stars

The recent sale of my land…

The recent sale of my land was handled very professionally and efficiently by Lucy Carnell with assistance from Will Machin. I was kept informed throughout all stages of the process making it a pleasure to deal with S&S.

28 August 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Alan, thank you very much for your kind words. We are both so pleased with how this one turned out for you all. Thank you for your kind instruction. Best wishes from Lucy, Will, and all the Yeovil team

Rated 5 out of 5 stars

We recently sold an agricultural plot…

We recently sold an agricultural plot through S&S. The sale was handled by Lucy Cornelly from their Rural Office in Yeovil. She advised and supported us throughout in a very professional and friendly manner. I would recommend her to anyone.

24 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Robert thank you for your kind words, it was a pleasure to advise Nikki, yourself and Paula. Many thanks for your kind instruction! Best wishes from Lucy and all the Yeovil team

Rated 5 out of 5 stars

Matt from Beaminster

We dealt with Matt from Beaminster, he was extremely polite and friendly. Kept us well informed of the progress as this was quite a difficult purchase due to unforseen circumstances. He was very knowledgeable of the property and it was lovely to deal with him.

13 June 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Harry and Jacqui, thank you so much for your kind words. It was a pleasure working with you. It did have its ups and downs, but we got there in the end! All the best in your new home, Matthew and the Beaminster team

Rated 5 out of 5 stars

Great service

Hayley and Freya were friendly, supporters and professional in arranging the tenant for my flat.

18 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear David, thank you for taking the time to leave a review. We are glad we could assist with finding you a tenant for your flat. Wishing you all the best in your new home, Hayley and all the Dorchester lettings team

Rated 5 out of 5 stars

A reassuringly positive experience

A reassuringly positive experience. Will and the Sturminster Newton team were easy to work with, clearly on top of their market and there was no flannel. The marketing and sale process was proactively managed and stress free for us.

24 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Graham, thank you for your kind words. We are glad we were able to make the process as stress free as possible for you. Best wishes from Will and all the Sturminster Newton team

Rated 5 out of 5 stars

Symonds and Sampson: true professionals

Symonds and Sampson were the agent for the flat we were buying, and they displayed professionalism throughout. It seemed that folks on our side of the chain had a few delays and confusions, but Peter Grout-Smith and Hilary Stickley managed their side of the transaction in a calm and confident manner. Thanks again for your efforts.

26 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mike, many thanks for taking the time to leave us a review, we really appreciate your kind words. All the best in your new home, from Peter, Hilary, and all the Poundbury team

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