Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful team

The friendly, helpful team from the Brewery Square, Dorchester branch assisted us throughout our property purchase.

6 March 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Mr & Mrs Kilroy, thank you ever so much for taking the time to leave a review. We hope you're enjoying your new home and have many happy years there. Best wishes from Stuart and all the team in Dorchester

Rated 1 out of 5 stars

Poundbury-Shambles of a letting department with…

Shambles of a letting department with poor attitude failing to get it right and aggressive and confrontational when things go wrong don't let your property with these clowns .

22 January 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Fi, Symonds & Sampson welcomes and encourages feedback from our clients, however we do not engage in dialogue on public websites. We are unable to identify you without further information, but we invite you to contact us to discuss your concerns. We will review any issues raised professionally and, most importantly, confidentially, including through our formal complaints process, details of which can be found on our website. Thank you

Rated 5 out of 5 stars

Expertise in bundles

Peter and the team at Symonds and Sampson, Poundbury could not have been more helpful and supportive. Peter did everything possible in the latter stages to ensure that the sale went through successfully for which we are very grateful. Many thanks to all at Symonds and Sampson

27 February 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Elizabeth, thank you very much for taking the time to leave a review and for your kind words. It was a pleasure acting on your behalf for the sale of your property. Thank you again and best wishes from Peter and all the Poundbury team

Rated 5 out of 5 stars

The Sherbourne office were wonderful in…

The Sherbourne office were wonderful in helping us to secure our new home. The team were extremely professional and helpful and kept us up to date throughout the whole process we would highly recommend Symonds & Sampson.

10 February 2026
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind words, we're pleased we were able to help with finding your new home. Best wishes from all the Sherborne team

Rated 5 out of 5 stars

Compassionate and great communication

Have had great communication and compassion from the staff I’ve been dealing with.
Quick decisions and quick turnaround.
Would recommend or use these fantastic people again for further moves in the future.

16 February 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Ellis, thank you for your kind words. We're pleased we were able to help you with your move. Wishing you all the best, from Trudi and all the team

Rated 5 out of 5 stars

Renting out our property

We’ve recently started the process of renting out our property with Symonds and Sampson, and so far it has been an absolute breeze! Even from overseas, communication has been easy and responsive, despite the time difference. The team has been professional, friendly, and very attentive, keeping me updated at every step and making sure everything runs smoothly. They’ve made the whole process straightforward and stress-free, which is such a relief when managing things from afar. I would definitely recommend them to anyone looking for reliable, supportive, and efficient property management!

19 February 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Ellie, thank you for your kind words. We are looking forward to working with you, finding you new tenants, and completing the process for you. Best wishes from Trudi, Karen, and Gemma

Rated 5 out of 5 stars

What can I say!

What can I say, symonds and Sampsons went above and beyond helping me and my son find a home. The lettings team in Yeovil were just amazing. From start to finish, they helped me all the way. I have always felt welcomed in both the Sherborne office and yeovil office. Thank you Trudi, Karen and Gemma

12 January 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Nikki, thank you for your kind words. It was a pleasure helping you find your new home and we all hope you and your son are very happy living there. Best wishes from Trudi, Karen, and Gemma

Rated 1 out of 5 stars

BEWARE of this agent.

BEWARE of this agent.
Where do we begin - the rental agent failed to declare our expensive new house didn’t have functioning heating system she was very obtuse and stroppy, really unsuitable girl for a customer facing role. Shocked to find she was the manager and not surprised to hear not a popular agent in the area.
Nor does it surprise me that they don’t recall who there previous customers are.

2 January 2026
Unprompted review
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Reply from Symonds & Sampson

Dear El, Symonds & Sampson welcome all feedback from our clients. In this instance, after consulting all of our letting branches, we are unable to identify you or a record of your experience. If a house has been unoccupied before a tenancy commences, there may be unforeseen issues, which we will always address as a priority. Could you please contact the office in question, and we will investigate the issues raised in a professional and confidential manner. Alternatively, please refer to our website for the appropriate course of action. Thank you.

Rated 5 out of 5 stars

Fantastic service - highly recommend

I cannot recommend Symonds and Sampson enough. Jeremy and the team at the Yeovil office have been nothing short of excellent from the initial meeting to the selling of our home in an incredibly short space of time. They are professional, punctual and deliver a high standard of customer service.

7 January 2026
Unprompted review
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Reply from Symonds & Sampson

Dear Chelsea, thank you so much for your kind words. We are so pleased you and Zakk chose us to sell your lovely home, and it is great you are buying through us too! Hopefully, all will continue smoothly, do keep in touch. Best wishes from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Brilliant Ilminster team

The Ilminster team were excellent from start to finish. Their valuation survey was thorough and my needs were respected and discussed honestly. The sales team were efficient and the brochure was extremely professional and included personal touches that I had mentioned. The house sold quickly and the negotiation team kept in touch throughout, doing their best to keep the sale moving forward. I have bought and sold several houses and Symonds and Sampson were by far the best estate agents I have dealt with. Thank you!

12 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Joanna, this is such a kind review, thank you. It was privilege to help you draw a line under this chapter; it really was our pleasure. Wishing you all the best from all the Ilminster team

Rated 5 out of 5 stars

Amazing Ilminster

I would like to thank the amazing team at Symonds and Sampson Ilminster especially Julie, Georgie and Jonathan all were professional, experienced & knowledgeable in helping me find the right buyer for a unique and complex property. From the initial appraisal, photographs, brochure, viewings with feedback, offers and finally sold. All went through smoothly with a better than expected sale date.
They even helped me source a local plumber to repair a leaky shower. I can't praise and recommend the Ilminster team enough.

3 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Philip, thank you so much for your kind and thoughtful words. It was a pleasure acting for you in the selling of this unique property - in fact the first of its kind we have ever dealt with! We’re pleased to hear that your experience with Symonds & Sampson was such a positive one. Best wishes from all the Ilminster team

Rated 5 out of 5 stars

Peter G-S was excellent and provided a…

Peter G-S was excellent and provided a personal service to get my property sold in a challenging market . The attention to detail and his professional but relaxed style is very effective and welcome . Selling a property is stressful enough and Peter’s approach is highly recommended .

11 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Charlie, thank you very much for taking the time to leave a review and for your kind words. It was a pleasure acting on your behalf for the sale of your property. Thank you again and best wishes from Peter and all the Poundbury team

Rated 5 out of 5 stars

Great Service start to finish

We had the Pleasure of having Matt from Symonds and Sampson in Beaminster deal with our Sale. He was fantastic from start to finish, totally professional, took everything in his stride and dealt with any issues along the way. Apart from all of that his best attribute by far, was he kept us updated at every point. Not once did we have to chase him to find out progress! Fantastic!

15 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Graham, thank you, it has been a pleasure to work with you on the sale! We wish you both the best of luck with your next adventure, from all the Beaminster team

Rated 5 out of 5 stars

Thoroughly professional throughout.

Peter and his team were excellent throughout both the sales of our late mother's rental properties. Thoroughly professional, pragmatic and perserved despite protracted sales.
Would definitely recommend to those looking for an agent with local knowledge of the market and the skills to get the job done properly.

12 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Gill, thank you very much for your kind and thoughtful words. It was a pleasure acting on your behalf. We’re pleased to hear that your experience with Symonds & Sampson was such a positive one. Thank you again and best wishes from Peter and all the Poundbury team

Rated 5 out of 5 stars

Symonds and Sampson are excellent

Symonds and Sampson are excellent, we worked with Daniel Magee in the Bridport office as well as Tara and Isobella - all were excellent - friendly, professional and efficient. They found a great buyer for our house and then progressed the move, helping at every step.
I can't recommend them highly enough.

10 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Nick, thank you so much for your kind words. As ever, it’s been a pleasure to work with you, and we wish you all the very very best for the future. Many thanks from Daniel and all the Bridport team

Rated 1 out of 5 stars

Poor

An agent came to value my property and after a long and off topic conversation, I wasn't given a price, not even an idea. Instead, the focus was on what I had paid for the place, and what wasn't quite right with it. The visit was a waste of time, and I can only assume that S&S are doing so well, that they do not need to worry

1 December 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Claire, We appreciate feedback from all of our clients, and regret that you did not receive the full information you had hoped for. We can assure you that every client and property is important to us. You should have received correspondence after the appraisal so if this is yet to arrive, please do get in touch with the relevant office. Thank you.

Rated 5 out of 5 stars

Great estate agent to deal with

Great estate agent to deal with, very helpful made a stressful process go
with ease. Would use again, staff were
friendly and quick to respond to issues.

22 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Steve, many thanks for the review, we are very pleased to have been able to sell for you, and to you, thanks for your help throughout. We hope you have many happy years in your new home. Wishing you all the best, from Stuart and all the Dorchester team

Rated 4 out of 5 stars

Completing a purchase in Dorset via auction

I visited several properties being marketed via auctions by Symonds and Sampson over the past 4 months or so, finally being successful in a purchase via their auction in late October 2025.

All the staff I met, liaised with over the telephone and spoke with during the period between auction hammer coming down and sale completion occurring were unfailingly courteous, helpful and knowledgeable about a process (purchase via auction) which many people are pretty unfamiliar with.

Arranging a visit with my architect was seamless with S&S respecting the needs of both buyer and seller in how they managed gaining access to the property.

I hope to continue a relationship with the members of the firm.

21 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Rhys, thank you for your kind review, we hope that you enjoy the cottage and the renovation works go smoothly! Best wishes for the future from Mark, Meredith, Shula, and all the auctions team

Rated 5 out of 5 stars

Highly recommended - excellent sales team

Jeremy, Vicky, Cheryl and the team are experienced and supportive. They are well informed about current market trends, provide a friendly service and excellent communications throughout the process. Highly recommended.

17 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Lynn, thankyou so much for your kind words and entrusting our firm to sell your lovely home! All the very best for the future, from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Thank you, Lorna Wyatt

Lorna Wyatt has been managing my two rental properties (one commercial, one residential) for many years. I could not ask for a more professional, competent, conscientious, hard-working and proactive manager. She is highly intelligent with a gift for solving problems and her excellent people skills, sense of fairness and integrity mean that she commands the respect of everyone she deals with. She is also a thoroughly lovely person!

16 November 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Alison, thank you so much for your kind review. It is a pleasure managing both of your properties and we look forward to continuing our work with you. Best wishes from Lorna and all the team

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