Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

We have once again used Symonds and Sampson

We have recently used Symonds and Sampson,Bridport to sell a property. Having used them before it was an easy choice as to whom to use and once again they have delivered. Daniel Magee was our first point of contact and we found him extremely friendly, helpful and very professional. He was ably assisted by the whole team but in particular, Steve Allen, who proved incredibly knowledgeable and nothing was too much trouble. The whole team worked amazingly hard to get a good result and we would not hesitate to use, or recommend them in the future. Thank you Team Bridport.

6 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Peter, it was a great pleasure working for your family again. Thank you for being so patient through a time consuming process! A great result in the end though! Best wishes from Steve, Daniel, and all the Bridport team

Rated 5 out of 5 stars

Thank you, Kate Wiscombe, Dorchester

We've been very impressed with Kate Wiscombe's calm and assured manner from valuation to completion. She secured a full asking price offer and managed many difficulties in a wobbly chain to get us to the sale. Well done, Kate!

13 October 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind words, it was a pleasure to work with you. I'm glad all the hard work was paid off in the end with a very successful outcome for you as well as a very happy buyer. Wishing you all the best from Kate and all the Dorchester team

Rated 5 out of 5 stars

We sold our house through S&S Dorchester…

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tenacity we doubt our sale would have been successful. We were very happy with the service he provided during what was at times an extremely stressful process. His calm, authoritative approach was much appreciated.

10 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Colin and Dawn, thank you ever so much taking the time to leave a review, we are delighted we had the opportunity to sell for you. Best wishes from Stuart and all the Dorchester team

Rated 5 out of 5 stars

I can’t praise the team at Symonds and…

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and painlessly and he gave me such honest, sensible advice I’m very grateful. He and the team dealt with any problems with utmost professionalism and kindness. I wouldn’t use any other agency

31 May 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Louise, thank you for your kind words. We were glad to be of service. Best wishes from Steve and all the Bridport team

Rated 4 out of 5 stars

Daniel Magee and his team were very…

Daniel Magee and his team were very friendly responsive and proactive through all the highs and lows of finding, securing and completing on our dream home. Daniel was particularly tenacious with vendors who were dragging their heels on the sales process and was very instrumental in getting us over the line. Thoroughly recommend Danieland all the team at Symonds & Sampson.

24 July 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Sylvia, thank you so much for your review. We were delighted to finally get you moved, and hope you are enjoying Bridport life. Best wishes from Daniel and all the Bridport team

Rated 4 out of 5 stars

Very happy with their service

Very happy with the number of viewings they delivered, the quality and timeliness of their communication and the fact that they sold the property, which we had struggled to sell for some time.

7 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Bettes, thank you so much for your kind review, we are delighted that we managed to achieve a sale for you. Best wishes from Steve and all the Bridport team

Rated 5 out of 5 stars

S n S estate agents Bridport - Isabella, Tara and Daniel

Isabella, Tara and Daniel were all great a communicating every time I wanted information re my house purchase
Thank you to a fantastic team!

15 July 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Ms Harrison, thank you so much for your review. Congratulations on securing one of our most in-demand properties we have had for quite some time! We hope you are enjoying your new home. Best wishes from Daniel, Isobella, Tara, and all the Bridport team

Rated 5 out of 5 stars

Bridport Symonds and Sampson Estate Agent

Symonds and Sampson have sold my 3 homes over the last 27 years, always speedily and with great professionalism. I don't hesitate to recommend them.
Steve Allen of the Bridport branch of Symonds and Sampson has been my estate agent for my most recent sale. His valuation of my home was the highest of the 3 agents I chose, and proved to be the most accurate. On the day my home went on the market, 2 couples booked viewings and one of those couples purchased my property. Steve has handled my sale with the highest level of professionalism, integrity and intelligence. If he has been unable to take my calls, due to being engaged or out of the office, he has never failed to call me back. Nothing has been too much trouble. The whole team at the Bridport office have been exemplary with their client relations and have treated both me and my purchasers with respect and kindness. They are brilliant and I can't recommend them highly enough.

25 May 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr and Mrs Tetley, thank you for taking the time to leave such a kind review! I was delighted to be able to find such good buyer for you. Wishing you the very best of luck in Cumbria, Steve and all the Bridport team

Rated 5 out of 5 stars

best estate agent in town

From the start to the end a very positive experience; definitely the best estate agents in town by a looong way! Anabel and the team were always helpful and approachable. She made sure the pressure was kept on during the conveyancing and communicated with the solicitors on both sides in order to get to exchange and completion as quickly as possible. Definitely recommended 5 star!

1 October 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you so much for your kind review, we are glad we were able to provide such a positive experience. Wishing you all the best for the future, from Anabel and all the Sturminster team

Rated 5 out of 5 stars

Exemplary

Daniel and the team at Symonds and Sampson provided an exemplary service, going the extra mile to help facilitate the sale of my house, which was not without its complications, as efficiently as possible, and were always cheerful, polite and friendly too.I would highly recommend them

26 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Rogers, thank you so much for your kind review. Whilst the sale was tricky, you were a pleasure to work with and we are incredibly grateful for your business. Best wishes from Daniel and all the Bridport team

Rated 5 out of 5 stars

The team at Symonds & Sampson were… always proactive, polite and helpful.

The team at Symonds & Sampson were helpful and proactive from the outset, particularly in helping us to find a local solicitor to assist with a very swift purchase. Isobella was always prompt, pleasant and helpful whenever we had queries or issues, and they liaised well with the sellers’ solicitor. We achieved completion in five weeks! And are now happily settling into our new home in Lyme. Thank you to Isobella, Daniel and all the team for their excellent work.

9 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Maureen, thank you so much for your kind review. We were glad to be able to help. Wishing you all the best in your lovely new home, Isobella, Daniel, and all the Bridport team

Rated 5 out of 5 stars

Bridport branch…

Daniel & Isobel at Bridport branch looked after me very well in buying my home and then in the sale a couple of years later. Being on both sides of purchase & sale, neither process was to stressful. When the solicitors failed to help with questions, they always managed to come through with answers. Very good experience and would recommend to anyone in the area.

3 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Rebecca, thank you so much for your kind words, you were a pleasure to work with on both purchase and sale. We wish you and your family all the very best for the future, from Daniel, Isobella, and all the Bridport team

Rated 5 out of 5 stars

Bravo Bridport Team

Steve Allen and his team in the Bridport office provided excellent advice and untiring assistance getting two particularly difficult sales across the line in a pretty tricky market. Both sales had issues and each took a long time to complete. The team always remained positive and attentive to our and our buyers’ needs. They were honest and realistic. I have no trouble recommending Steve, Daniel, Isobella, and Tara to anyone wanting to buy or sell in the Bridport area.

2 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear James, thank you for your kind review. We are incredibly grateful for your business and you were fantastic to deal with. We are delighted to have managed to sell both properties for you. Best wishes from Steve, Daniel, Isobella, Tara, and all the Bridport team

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. Professional, quick, readily available. My contact was Steve Allen he was knowledgeable, kept all parties involved and informed and kept faith with a protracted sale due to probate. Thank you Symonds & Sampson. Highly recommend.

30 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Glynis, thank you so much for your kind words. We are very grateful for your patience and good humour through what was a protracted sale. Pleased we got there in the end for you. Best wishes from Steve, Daniel, and all the Bridport team

Rated 5 out of 5 stars

Always my first choice!

I have always used Symonds and Sampson in the past for renting and recently for selling my home. All the staff are very helpful and friendly, but Steve Allen always goes the extra mile. He is experienced, knowledgeable and patient. He always gives excellent advice in a friendly manner which recently resulted in a very successful property sale, I cannot praise him enough!

16 May 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you so much for your kind review, it was a pleasure helping you to sell your home. Wishing you all the best for the future, Steve and all the Bridport team

Rated 5 out of 5 stars

Thank you lettings team.

I have rented a property with S&S for 4 years, the letting team have been fantastic. Despite having a rather tricky landlord, the girls have been really kind, helpful and professional. Trudi, Gemma and Karen have all been great. A special mention has to go to Trudi for going above and beyond to help me during a stressful last few months. I couldn’t recommend them enough.

1 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Rebecca, thank you for your kind words. We would like to thank you for leaving the house in such immaculate condition and hope you will all be very happy in your new home. Best wishes from Trudi, Karen, and Gemma

Rated 5 out of 5 stars

We are renting a property with Symonds…

We are letting a property with Symonds & Sampson and from start to finish everything has gone smoothly.
Any queries we had were dealt with straight away and in a professional manner, nothing was too big or too small.
The team Karen, Gemma and Trudi are a credit to the company.

1 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Johanne, thank you for your kind review. We are so glad you have found your new home, and we are looking forward to seeing the property once you have settled in and made it your home. Best wishes from Trudi, Karen, and Gemma

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, mainly dealt with Daniel Magee who had a great understanding of how the market was performing during our marketing process. Achieved sale and a good price in a difficult market. Also a mention to Steve who always stepped in when Daniel was out of the office.
Great Team.
Thanks Again

1 October 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Simon, thank you for your kind words. It was a great result in a tricky market but you were selling a lovely home. Wishing you all the best for the future, from Steve, Daniel, and all the Bridport team

Rated 5 out of 5 stars

Would recommend

We sold and bought our houses this year with Symonds and Sampson in Bridport. Though we initially wanted to go with purple bricks to save money, I was impressed with the argument Daniel made for using a local estate agent, and the decision was absolutely the right one. Daniel had people in mind who were looking for a property like ours and he was able to secure a sale for us within two weeks of putting it on the market. The service was speedy and efficient, Isobella marketed it beautifully for us and the whole team were helpful and friendly throughout the process. They also advised and negotiated when needed, making the process as pain free as possible.

24 July 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Kelly, Thank you so much for your kind words. It has been a pleasure to act on your behalf, and we are delighted that the process went smoothly for you.

We hope you enjoy many happy years in your new home. Best wishes from Daniel and all the Bridport team.

Rated 5 out of 5 stars

Excellent Agent

I have nothing but praise for Symonds & Sampson, Wimborne.
The team guided me so well through the auction sale of my property, giving me much needed advice throughout the process. Special thanks to Meredith Wallis & Shula Harvey who were always there to answer my queries. I would totally recommend this company. Many thanks to all.

18 September 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Pauline, thank you for your kind review. We are glad we were able to help with your sale. Wishing you all the best for the future, from Meredith, Shula, and all the auctions team

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