I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service to the costumer
3 July 2026
Reply from swiftcover.com
Hello Rosauro,
Thanks for taking the time to leave us a review.
We're so happy to hear that you received great service when you contacted us.
Have a lovely weekend!
Nicola
Swiftcover Customer Service Team
My experience was very good nice and…
My experience was very good nice and easy so sort out what i needed.
10 July 2026
Reply from swiftcover.com
Hello Keith,
We love to see feedback like yours - thank you.
It's great to hear that your experience was good and that you found it easy to sort out what you needed.
Take care.
Nicola
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello Peter,
Thanks for taking the time to leave us a review.
It's great to hear that you received an excellent price for your insurance policy.
Thanks for choosing us!
Nicola
Swiftcover Customer Service Team
So easy to set up insurance saved money…
So easy to set up insurance saved money with this insurance company
6 July 2026
Reply from swiftcover.com
Hello Keith,
Thanks for taking the time to leave us a review.
It's great to hear that you found the setup easy and that you were able to save money with us.
Thanks for choosing us!
Nicola
Swiftcover Customer Service Team
Very supportive during a difficult…
Very supportive during a difficult time, reporting a bereavement and switching the policy to my name, made the process simple, sent me the updated documents within minutes and the call assistant was very empathetic… thank you ☺️
8 July 2026
Reply from swiftcover.com
Hello Kim,
We love to see feedback like yours - thanks for letting us know.
We are truly sorry for your loss. It means a lot to us that we could provide support and make a difficult process a little easier for you during this challenging time.
Thank you for your kind words.
Nicola
Swiftcover Customer Service Team
She was good
A member of staff helped me through the procedure. I followed her instructions and was able to use the online amendment as required. Very helpful staff and very happy customer
3 July 2026
Reply from swiftcover.com
Hello Gill,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that our staff member was able to assist you effectively with the online amendment process.
Take care.
Nicola
Swiftcover Customer Service Team
Rang to see if I could add my son to…
Rang to see if I could add my son to the policy. I did not have all the information needed. They advised me I could do it on line to save myself some money, however got together the information and rang back. It took minutes to complete
7 July 2026
Reply from swiftcover.com
Hello M Skerritt,
Thanks for taking the time to leave us a review.
It's great to hear that adding your son to the policy was a quick and easy process once you had all the necessary information.
Have a great day!
Nicola
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello Claire,
Thanks for taking the time to leave us a review.
It's great to hear that our staff provided you with a friendly and helpful experience.
Have a great weekend!
Nicola
Swiftcover Customer Service Team
Distressful experience
This has been, without doubt, the worst insurance claim experience I’ve ever had.
From the moment my car was written off, the claim has been plagued by delays, poor communication and constant chasing. I had to challenge the vehicle valuation, wait weeks for updates, and repeatedly contact different departments just to find out what was happening.
The latest issue is that the settlement payment was sent to my finance company but couldn’t be allocated because the required reference details weren’t provided. The finance company can see the payment, but they can’t apply it to my account until Swiftcover/AXA confirms the details. Meanwhile, I’ve been instructed to return my hire car, leaving me at risk of being without transport through no fault of my own.
I’ve now submitted a formal complaint because the level of service has been unacceptable. Customers should not have to spend weeks chasing progress or dealing with problems caused by administrative errors.
I appreciate that claims can be complicated, but communication, accuracy and customer care have fallen well below the standard I expected. Sadly, my experience has been stressful from start to finish, and I would not recommend Swiftcover based on how my claim has been handled.
9 July 2026
Unprompted review
Reply from swiftcover.com
Hello Clare,
Thanks for taking the time to leave us your review, and I'm really sorry to hear you've not had a good experience during the process of your claim.
So that we can look into this and address your concerns, I've requested some further information.
Rachel,
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello
We appreciate your feedback regarding our pricing and service. We are always working to improve.
Richard.
Swiftcover Customer Service Team
It was the cheapest quote I received…
It was the cheapest quote I received that day, though it was still too much.
25 June 2026
Reply from swiftcover.com
Hello
We appreciate your feedback and are glad we could offer a competitive quote. We understand your concerns about pricing.
Richard.
Swiftcover Customer Service Team
Thanks great work
5 July 2026
Reply from swiftcover.com
Hi Mark,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Would just like to thank you very much …
Would just like to thank you very much for a very fast and quick response to my up grade to my car insurance of my car much appreciated.
1 July 2026
Reply from swiftcover.com
Hi John,
We're so glad to hear that you are happy with the efficient response provided for your query. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Joy,
We're so glad to hear that we could offer the policy that you needed. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
I was able to change a few things on my…
I was able to change a few things on my policy without any problems.
1 July 2026
Reply from swiftcover.com
Hi Philip,
We're so glad to hear that it was quite simple to update your policy. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
I needed to upgrade my cover
I needed to upgrade my cover. The process was simple and I was able to print a copy of new cover within the hour.
1 July 2026
Reply from swiftcover.com
Hi Richard,
We're so glad to hear that it was quite simple to upgrade your policy. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Lovely simple explanation on how to…
Lovely simple explanation on how to change my registration. A rare treat in today's confusing wordology. 10 out of 10
26 June 2026
Reply from swiftcover.com
Hi Russell,
We're so glad to hear that our agent was able to offer a simple explanation to help you update your registration. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Quick to respond when I changed cars…
Quick to respond when I changed cars and needed new insurance.
23 June 2026
Reply from swiftcover.com
Hi Carl,
We're so glad to hear that you were able to change your car on the policy with ease. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Simon,
We're so glad to hear that you are happy with the service provided by our staff. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Excellent customer service.
30 June 2026
Reply from swiftcover.com
Hi Neil,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.