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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including ties, pocket squares, and other accessories. Many people highlight the extensive range of colors and the ability to order samples, which greatly assists in finding the perfect match for their needs. The ordering process is frequently described as smooth and efficient, with many appreciating the quick turnaround times. Reviewers also commend the outstanding customer service, noting the helpfulness and proactive communication from the team. People appreciate the personalized support, such as assistance with color matching, seamless returns, and regular updates on their orders. The attention to detail, from elegant packaging to thoughtful follow-up messages, contributes to a highly positive overall experience for consumers.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Clients share positive opinions on service, consistently praising the exceptional customer service, prompt... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Order

Reviewers express great satisfaction with the ordering process. Customers highlight the seamless experience,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Wedding Ties

I ordered ties from here on short notice for my wedding and they all arrived (5) really quickly and in great condition! They were perfect in fact!
Communication was easy and friendly and great value for money! Will definitely use this site again!!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & swoon are a must if you are…

Swagger & swoon are a must if you are getting married! The experience was relaxing and felt very personal, little touches along the way like tea bags in the post so we can talk over which colours matched the best with a brew! 100% recommend!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Incredible!

Swagger and Swoon were just incredible. They went above and beyond the whole process when ordering our ties for our wedding. From text messages and emails to ask for support when ordering swatches and and the items to even messaging the day before the wedding congratulating us, they just provided amazing customer service and made the whole process very easy. An amazing service from beginning to end. I would definitely order from here again and wouldn't hesitate to recommend them to other people.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon did a fantastic job

Swagger & Swoon did a fantastic job in making ties and pocket squares for our wedding. The process was straight forward and hassle free. The quality of the products were fantastic and the colour matched perfectly with the bridesmaids dresses by using their colour match swatches. Would recommend to family and friends. Thank you

27 July 2024
Unprompted review
Rated 5 out of 5 stars

We ordered our groomsmen ties for our…

We ordered our groomsmen ties for our wedding from Swagger and Swoon, and honestly the customer service we received was the best of any clothing company or wedding supplier!

They sent us multiple samples and when they still weren’t quite right, they sent us more. When we finally settled on a colour they kept us up to date with the process of making the ties and then right before our wedding sent us a lovely text to wish us luck! It was so personal and professional.

Would recommend them to anyone who is looking for ties for a wedding or just for general wear!

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service and accommodating!

Fabulous service and they couldn't be any more accommodating if they tried! I ordered some ties and when they arrived, I wasn't keen on the colour and decided to do an exchange. The team was swift when responding on email and overall a pleasure to deal with. The guys looked fab with their pink ties on the day and I cpuldnt have been happier with my choice!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service from start to finish!

Absolutely incredible service from start to finish! In typical style I left ordering a bit last minute before our wedding, but once i'd spoken to Milan and George they set me at ease that we'd be good for time. They sent samples out quickly, and I was able to match them to the bridemaid samples and then put a quick order in. They updated me every step of the way by text which was great! I've just received the delivery and am over the moon with the items. Perfect!! These guys come highly recommended!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and products

The experience with Swagger and Swoon was excellent from ordering the swatch through to placing and receiving the order. Communication was excellent with updates at each step so you know where your order was in the process and any responses to questions were very fast. The quality of the ties and pocket squares I ordered were excellent and such a beautiful colour. They arrived in plenty of time for the wedding. I really couldn't fault Swagger and Swoon at all, they were brilliant and there was absolutely zero stress dealing with them. I have already recommended them to friends.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product & service

It was so easy to order samples, colour match my bridesmaid dresses, and order our custom ties, bow ties & pocket squares for our wedding.
The process was smooth, the communication was great and the delivery was fast. I put in a secondary order for socks too and am so glad I did, the men all looked amazing on the day.
Five star products, five star service!

20 July 2024
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Fantastic customer service, extremely helpful. And the end product was spot on. Would definitely use again if the need arises.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Swagger and…

I would highly recommend Swagger and Swoon.We had the sage paisley tie and pockerchief for my sons Italian wedding and they were beautifully made.Hannah also went above and beyond to send me an urgent order within 3 days.
Fantastic product and service.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Groom and Groomsman wedding ties

Ordered the Navy & Copper Paisley Wedding Tie for myself and my groomsman. Really high quality tie and the company were brilliant, offered their tie matching service and advised that I order swatches first to ensure I got the correct colour. They even sent me a text message the day before the wedding wishing me well, which I thought was a very nice touch. Will be ordering again and would recommend to any groom looking for good quality stand out ties/pocket squares.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent choice

Excellent choice, far better than the high street. I like how you can choose one of the many colours and then choose a style for the tie, i.e. thin, normal, cravat. The communication throughout was superb. What a great company.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Id say this company is probably up…

Id say this company is probably up there in my top 3 of all time customer service ! if there was a 6th star they would've got it . Prompt service , amazing attention to detail . If anyone is getting married or needs a color matching up then these guys are for you , highly recommend and a special shout to George for your patience and help .

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

From the very first contact this company have been amazing. Best customer service I have encountered to date. Even messaged me on my wedding day to wish us well. Not many companies could measure up to Swagger and Swoon, thankyou for everything! Wedding ties were absolutely perfect!

23 June 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon have been fantastic…

Swagger & Swoon have been fantastic during the wedding planning process. Ensuring we had access to as many colours as possible, tea bags in the post, messages of enouragent and warmth. The ties were perfect. We couldn’t have asked for better service.

15 June 2024
Unprompted review

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