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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including ties, pocket squares, and other accessories. Many people highlight the extensive range of colors and the ability to order samples, which greatly assists in finding the perfect match for their needs. The ordering process is frequently described as smooth and efficient, with many appreciating the quick turnaround times. Reviewers also commend the outstanding customer service, noting the helpfulness and proactive communication from the team. People appreciate the personalized support, such as assistance with color matching, seamless returns, and regular updates on their orders. The attention to detail, from elegant packaging to thoughtful follow-up messages, contributes to a highly positive overall experience for consumers.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Clients share positive opinions on service, consistently praising the exceptional customer service, prompt... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Order

Reviewers express great satisfaction with the ordering process. Customers highlight the seamless experience,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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Rated 5 out of 5 stars

Great overall experience

I ordered ties and pocket squares for my June 2024 wedding. I wanted a very specific pink and I wasn’t disappointed at all when I found swagger & swoon. I ordered a few swatches and found the perfect match right away. Ordering was easy and there was excellent communication throughout the whole process, and all the items were made beautifully.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent! Every effort was made to get the items to me in time and the communication was second to none! Will definitely use again! Thank you.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon did an amazing job for…

Swagger & Swoon did an amazing job for my wedding ties for me groomsmen and me. Very helpful and quick to respond when enquiring. Swatches were sent quickly to check colours before ordering. The tie order was also very fast and good quality ties. Would highly recommend!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We couldn’t be more impressed with the service from Swagger and Swoon for the groomsmen’s bow ties for our recent wedding. We had 2 different shades of green for our bridesmaid dresses and wanted bow ties to match! The company were so attentive and helpful, quick responses to messages and managed to get us a perfect match for the 2 greens - simply based on swatches of material I had spare from the dresses! Reasonably priced too. Highly recommend.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Such a fantastic service


Swagger and Swoon provided an excellent service for our wedding. We had a small wedding but ordered a tie and pocket square for my husband after ordering a colour swatch selection. We additionally ordered a tie for my step-son, who wanted a different colour – it was just what he had in mind. Their service was fast and efficient, but they really do go above and beyond checking everything is o.k. and even sent a text to wish us a lovely wedding day – so thoughtful. I highly recommend Swagger and Swoon.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Five Star Service ⭐️⭐️⭐️⭐️⭐️

Amazing experience! From start to finish. The swatch sample arrived in next to no time, we had a tight deadline which was reached well within time. The tie was perfect. The gorgeous touch of sending a message out on the day of the wedding was really special to us, thank you. Top class service, cannot recommend enough. Beautiful quality too. I would not hesitate to use them again. Thanks all :-)

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful ensuring we got the…

Really helpful ensuring we got the colour we wanted and that we were happy with our purchases. Great quality , also a nice touch having some love hearts in the package !! Used multiple times for orders.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Having chosen teal as our main wedding colour, I was anxious about colour matching as there are so many shades! Swagger & Swoon made the process really simple. The ties & pocket squares were great quality and matched our bridesmaids perfectly.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Swagger and swoon were brilliant with…

Swagger and swoon were brilliant with our wedding ties and pocket squares. I accidentally ordered the wrong colour. It was too late to cancel the order as they had already been posted out by the time I realised. In a panic I emailed them to explain the situation. I was told to return the items for an exchange. The correct colours arrived promptly, free of charge and hassle free. Excellent customer service. E mails were answered within hours. Quality of the ties and pocket squares is excellent. One very happy customer.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Swagger and Swoon were amazing start to finish!😊 having only needed to order 1 tie and matching flashes the service was 10/10, they kept in touch to let me know which stage my order was at, I received tea bags and sweets and then a lovely text congratulating us on our wedding. The quality of the items was perfect as well and will definitely be worn again. Highly recommend.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Everything I wanted and more

I saw this company by just browsing through the internet for companies that offered swatches for the ties they made. I needed kids bow ties and men's ties to all match my colour scheme. I got so many swatches to see what colour would fit best and they certainly did not disappoint. I was so happy with my choice and they kept me informed throughout the whole process and even answered my crazy bride questions in a prompt manner. I would definitely recommend this company to anyone getting married.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces and excellent service

I ordered some swatches to match to my bridesmaid dresses and one was a close match however I wasn't sure. Swagger and Swoon got in touch a day or so after delivery to ask how they were and I explained that I wanted something to match a bit more. I sent over a photo of my bridesmaid dresses and they had a number of samples dispatched the day. Service was excellent and I found a colour that matched perfectly and the groomsmen and page boys all looks amazing on the day!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot recommend Swagger and Swoon enough! From start to finish their customer service was exemplary. From the picking up I hadn't ordered swatches before placing my order, to the follow ups right up until my wedding. Truly amazing service and I've recommend them to my wedding venue too

16 April 2024
Unprompted review
Rated 5 out of 5 stars

What an absolutely fabulous company

What an absolutely fabulous company! From start to finish, the level of customer service, attention to detail and care from staff is outstanding. I ordered a bunch of matching ties for my family for my August wedding and they are such high quality. At first I couldn’t find a direct colour match to my bridesmaids dresses, but the wonderful ladies Ayesha and Petra reached out and asked me for a picture of the bridesmaid dress swatch, and sent some more colour swatch options, which arrived the very next day! I ordered 7 x ties which were made and shipped within 24 hours, with constant updates via text message from George. I even received a lovely letter with a Pukka herbal tea to help with the wedding planning stress! I urge everyone I know planning a wedding or needing some high quality ties to shop with Swagger & Swoon - you won’t be disappointed!!

3 May 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Teresa! Really appreciate you taking the time to leave such a lovely review. I'll pass your kind words on to the team, but I'm so pleased you were happy with everything. Best wishes for your wedding day and don't forget to send us a photo after :) ~ Hannah

Rated 5 out of 5 stars

Great service

Great service, good customer assistance and updates. The samples were good to be able to match the the bridesmaid dresses to.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Excellent service: thoughtful and helpful all the way, down to getting ribbons to match the wedding favours! Everything was brilliant quality, beautifully packaged and arrived on time. Would absolutely recommend :o)

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for everything

Polite. Professional. Helpful and understanding.

13 January 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you for feedback, much appreciated. I hope you had a fantastic wedding day :) Hannah

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