They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The experience with Super Dry was…
The experience with Super Dry was excellent the clothes came promptly and they let me know within a few hours my goodies were on their way
The clothing is of excellent quality
16 April 2019
Unprompted review
Difficult to refund outside UK
Difficult to refund outside UK. Not too happy. Have to check with Care by email, waiting for reply.
16 April 2019
Unprompted review
Excellent and quick service!
Excellent and quick service!! Really happy with our purchases
16 April 2019
Unprompted review
Good quality clothing and very fast…
Good quality clothing and very fast delivery. Amazing service
16 April 2019
Unprompted review
Quick to take my money but very poor…
Quick to take my money but very poor return service it has been 2 weeks since I return a shirt for exchange with no conformation or exchange of shirt even after I emailed to find out what or where shirt is but still no reply or return
I sent it registered post with a signature and it was signed for at return depo
I’ve just bought again to see if it would flag
My previous order with return
But no it asked me to voice my opinion instead so again I ask where is my shirt and why has my email been ignored
16 April 2019
Unprompted review
Reply from Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Everything was so easy
Everything was so easy. Choosing the right size, ordering, payment. Shipping was super quick. The only problem - hard to choose from such a great range of styles :)
16 April 2019
Unprompted review
Such a great online shopping experience!
Such a great online shopping experience! Easy to navigate website,great variety of clothing and in all sizes! Plus free prompt postage. Also easy to return system.
16 April 2019
Unprompted review
Perfect item
Perfect item
Fast shipping (from UK) yet its free shipping!!
15 April 2019
Unprompted review
Item came in different colour
Item came in different colour. Seems pink instead of organise as as described Shocking Red.
15 April 2019
Unprompted review
Product are good
Product are good, value on sale items excellent and the delivery was great
15 April 2019
Unprompted review
always brilliant
always as described always great quality and alway super fast delivery
15 April 2019
Unprompted review
Please do a better quality control
Please do a better quality control, because some stitches on my backpack are bad
15 April 2019
Unprompted review
The customer service is really the worst
The customer service is really the worst.
Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement.
Its a shame I had to waste $100 getting a jacket from Superdry. I would rather give it out on charity.
Superdry should stop selling stuff in Australia as long as they cant sort the customer service experience. I feel harassed.
14 April 2019
Unprompted review
Postage from UK was faster than within…
Postage from UK was faster than within Australia. T-shirt is top quality and perfect fit.
14 April 2019
Unprompted review
Sizing for women
I have no problem except the sizing for NZ women are small. I ordered an XL. This didn't fit me but fitted my daughter who is usually a size 12.
14 April 2019
Unprompted review
I love super dry!
I love super dry!! Definitely one of the very best companies I’ve ever dealt with. Very efficient service and great quality clothing.
14 April 2019
Unprompted review
exchange
I returned an order to Superdry Australia to exchange for a smaller size. There was a small issue with my order that was dealt with through Superdry UK. My issue was resolved within a few days and the staff at Superfry UK were understanding and so quick to resolve my issue. Thank you Superdry UK and Australia.
13 April 2019
Unprompted review
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