They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quality product as always and fast…
Quality product as always and fast delivery
21 April 2019
Unprompted review
Express Delivery - 22 days and still no item
Placed an order 30 March.
The order never arrived.
10th April, revived an email from SuperDry to inform me the parcel had been returned to the warehouse by the courier. They asked if I’d like them to try and deliver it again.
I replied yes, please send again and confirmed my address.
It’s now 21st April and still no sign of my 2 T-Shirts.
Seriously poor service.
I won’t be buying this brand again.
21 April 2019
Unprompted review
Reply from Superdry AU
Hi
We apologise for the issues you have experienced with your recent order.
We strive to meet all of our quoted delivery times and are disappointed to hear that on this occasion we were unable to. Our delivery policy and procedures are monitored very closely and customer feedback like yours is a vital part of measuring their success and improving our processes.
If you have still not received your order, please contact our customer services department on 0333 321 2222 and one of our team will be happy to help.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great product and quick delivery
20 April 2019
Unprompted review
There doesn't seem to be any customer service in Australia
There doesn't seem to be any customer service phone number or working email address to direct your inquiries to in Australia. I have returned a pair of shorts I recently ordered so they can be exchanged for a lager size. I placed them in the satchel my order arrived in and also placed the return address sticker on the front but there was no instructions on who I was suppose to mail my item through. After speaking to a sales assistant at the Chermside store, we worked out to post it via Australia Post, but even then she wasn't 100% sure. My parcel was sent on the 10th April but I haven't heard anything since. So I don't even know if the Superdry location it was addressed to has even received it.
All in all, I'm experiencing very poor customer service as there is no setup.
20 April 2019
Unprompted review
disappointed
I was disappointed when the down jacket arrived to find it was too big. Sent it back to returns a week ago for exchange of smaller size. However, still awaiting to receive my jacket
20 April 2019
Unprompted review
Unbelievably fast delivery
Unbelievably fast delivery, everything perfect.
20 April 2019
Unprompted review
Hooded Jacket
Would be helpful if product description include details such as tight fit, standard fit or oversize fit. 5 star for speedy delivery.
19 April 2019
Unprompted review
Purchase from New Caledonia
Nice price very fast DHL delivery to New Caledonia !!!! 5 days !!!!!
Excellent
19 April 2019
Unprompted review
Fast shipping
19 April 2019
Unprompted review
I love the rookie military jacket
I love the rookie military jacket. It fits me well and the delivery was quick.
19 April 2019
Unprompted review
It is the second Superdry Hoody I have…
It is the second Superdry Hoody I have purchased in last month. They are such a good quality I had to get a second one.
Oh the second top I purchased on 12/04/19 & it arrived on 17/04/19 so fast and free delivery.
Martin
19 April 2019
Unprompted review
Annoying and complicated
I ordered a jacket which was small so I needed to get it replaced with a larger size.
I contacted Australian store and they asked me to contact UK store. The service is just a mess. I paid
18$ for the delivery which was supposed to be free in New Zealand and still having trouble getting any response from the people at UK.
This is my first experience with them and it's pretty bad. Now I also need to pay for sending the jacket back.
Very bad service and keeps getting worse.
18 April 2019
Unprompted review
Reply from Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
great online experience, sizing incredibly inconsistent.
The online service is outstanding however there are a couple of issues. Firstly what appears online on some occasions cannot be purchased in store. There seems to be different stock. Secondly your sizing is ridiculous. I own a hoodie size M, a Tee size L and a jacket size XL. it makes it very difficult to buy online when there is such a disparity in sizing!
17 April 2019
Unprompted review
Thongs/flip flops
I love my super dry thongs/flip flops
I have bought many over the years. Buying online was really easy and shipping was very fast.
17 April 2019
Unprompted review
Terrible service
Terrible service, returned for exchange, no response, sent email and still heard nothing, no one in Australia to action or contact.
16 April 2019
Unprompted review
Reply from Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
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