They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed from the service
Disappointed from the service , sent my item back for refund and it's been more than 2 weeks but no update, contacted customer service responded to me once and nothig after that
13 April 2019
Unprompted review
Super fast International delivery
Super fast International delivery
Faultless service
12 April 2019
Unprompted review
Nice jacket fits very snug I would…
Nice jacket fits very snug I would recommend this to my friends
12 April 2019
Unprompted review
Super Satisfied Aussie Customer
As a customer in Australia, it was a wonderful experience buying Super Dry clothes on line through this shop. Even when I had made a wrong size choice, I was able to return the item for a better size and it was sorted without any hassles. Very satisfied!!!
12 April 2019
Unprompted review
Supergood
Best products and 2 day international delivery. Are you kidding me? Wowwww
11 April 2019
Unprompted review
Love the Superdry designs!!
11 April 2019
Unprompted review
Ordered an item recently and I am…
Ordered an item recently and I am pleased about the whole experience-rapidity of the delivery and care.
I will try the item next time as the size wasn't what I expected. Probably just a bit too short. However cannot complain.
11 April 2019
Unprompted review
Love the jacket
Love the jacket. Great fit. Service was exceptional. Received the order within two days.
11 April 2019
Unprompted review
Superdry 👍🏼👍🏼👍🏼
Such great quality clothing, perfect fit and excellent customer service with communication, fast shipping & up to date information. Thank you I will be shopping again for more great clothing.
11 April 2019
Unprompted review
Excellent and quick in delivery as…
Excellent and quick in delivery as always!
11 April 2019
Unprompted review
Perfect purchase and Perfect delivery
11 April 2019
Unprompted review
Easy to navigate website and smooth…
Easy to navigate website and smooth order procedure and finish up with some fast shipping and you have a winning combo for an online portal to some fine fashions!
Now the however... It would have been REALLY nice, if on their 2 for $60 t-shirt sale held recently, that you could mix the colours and NOT have to order two of the same colour to get the $60 price. Passé strategy...
10 April 2019
Unprompted review
Excellent
Love the jacket, fit is small for an XL but I love it and can get into it so I’m happy.
10 April 2019
Unprompted review
1st class service
10 April 2019
Unprompted review
No complaints placed order and received…
No complaints placed order and received quick
10 April 2019
Unprompted review
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