Drew at Superdrug in Cheapside London always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely... See more
Company replied
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Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as... See more
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I’m a 12 year old growing up and I’ve been experiencing fungal acne (closed condems) and a very kind worker named Yvonne directed me to simple skincare! It was amazing. I believe Yvonne is a fabulous... See more
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Alicia in st James street was amazing she helped me buy everything I needed on skincare I then needed body wash and Nicole helped me find the most nicest smelling products. Anisa on the till then help... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
151K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great experience at superdrug
First time leaving a review for the super drug store in chelmsford but this experience was really good so I had to leave one. I was served by Leo on the perfume counter. He was extremely polite and very patient in order to help me get the perfumes I needed.
He listened to what I needed and was helpful in his suggestions.
Great customer service!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Mrs John,
Thank you so much for taking the time to let us know that you found Leo at the Chelmsford branch extremely polite, patient, and helpful in finding the perfumes you needed. Your feedback is much appreciated!
I’m going to pass your comments on to Leo, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Romford store team is a dream
Romford store team is a dream, special thanks to Sanaya for her Customer Service was having a bad day and her interaction really did light up my mood. Such a light!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ruths,
Thank you so much for taking the time to let us know that Sanaya at the Romford branch lit up your mood and provided exceptional customer service. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
In Brent Cross Superdrug u met delal…
In Brent Cross Superdrug u met delal she was a great help to find my makeup and has such a nice personality I would recommend her to anyone for help :)
25 July 2026
Unprompted review
Reply from Superdrug
Hi Lauren,
Thank you so much for taking the time to let us know how helpful you found the staff. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I would like to give a massive shout…
I would like to give a massive shout out to the staff in Birmingham fort shopping centre beauty studio store no 1507
Shanti
Grady
Suman
Lilly-Beth
You have each either helped me on my hair transformation journey whether it’s colour, hairstyling, eyebrows and arranging mine and my sisters appointment with such ease as we have been regularly going to you for the last 1 year atleast. Which also shows the great job you all do.
I would strongly recommend these ladies as they are all such a team and I always leave the beauty studio feeling my best.
Thank you
Anisah Mahmood
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ani,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found our team! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Hastings - Earring piercing
We went into the Hastings branch where Niki pierced our daughter’s ears, they were both nervous but Niki made it a great experience for them, they thoroughly enjoyed themselves and love their new earrings. The certificate and stickers were lovely touches too along with a free earring box. Definitely recommend, Thank you Niki!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Serena,
Thank you so much for taking the time to let us know how helpful you found Niki. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Superdrug
Emily was so helpful, found me exactly what i needed easily. I found her approachable and friendly.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Goran,
Thank you so much for taking the time to let us know how helpful you found Emily. So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full address?
Can you also include the reference number 5306652 in your email for me?
I hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
Had a good experience
Had a good experience, was helped by Imran at the Whitechapel store
25 July 2026
Unprompted review
Reply from Superdrug
Hi Zhiyi,
I’m going to pass your comments on to Imran. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Majenta
Superdrug Customer Care Team
Why is every time I order from…
Why is every time I order from Superdrug, items are damaged. This time I’ve received 3 shower gels with no lids on and leaked over the box. I think I will just order elsewhere In future.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Jamie,
I’m sorry you experienced this and I’d like to look into it further for you. Please could you send an email to trustpilot@superdrug.com with as much detail as possible so I can investigate what happened for you? Can you also include the reference number 5306648.
Thank you,
Superdrug Customer Care Team
Thank you Krupa for your help and kind…
Thank you Krupa for your help and kind attitude at Suoerdrug Upton Park. She's really knowledgeable about skincare and makeup.
25 July 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Krupa! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Shabina at the Cranbrook road superdrug…
Shabina at the Cranbrook road superdrug was very helpful. She helped me choose the perfect shade for my concealer. Great customer service!
25 July 2026
Unprompted review
Reply from Superdrug
Hi RM,
Thank you so much for taking the time to let us know how helpful you found Shabina. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Ear piercings
Sanchia & Ruth pierced my daughters ears, she was so nervous but Sanchia was fab, so friendly and reassuring, talked her through everything showed the equipment and the process itself was very quick, perfect service highly recommended
25 July 2026
Unprompted review
Reply from Superdrug
Hi Nichola,
Thank you so much for taking the time to let us know how helpful you found Sanchia & Ruth.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5306629" in your email for me?
Hope you have a great day.
Thank you
TJ AND KATE GREAT CUSTOMER SERVICE
TJ AND KATE GREAT CUSTOMER SERVICE - CENTRALE Croydon
25 July 2026
Unprompted review
Reply from Superdrug
Hi Shanice,
Thank you so much for taking the time to let us know that TJ and Kate provided great customer service at the Croydon Centrale branch. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Zee was 10/10
25 July 2026
Unprompted review
Reply from Superdrug
Hi Salman,
Thank you so much for taking the time to let us know that Zee was 10/10. Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address, and some details of the service received? Can you also include the reference number 5306625 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Bilal in Putney always has very…
Bilal in Putney always has very friendly service and is a joy to chat to and is super helpful and goes above and beyond for customers!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Hollie,
I’m going to pass your comments on to Bilal. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Majenta
Superdrug Customer Care Team
Rebecca served me and my mum and she…
Rebecca served me and my mum and she was a lovely young lady and she helped us and was so helpful and knew how to treat customers.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Areebah,
Thank you so much for taking the time to let us know how helpful you found Rebecca. So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full address?
Can you also include the reference number 5306619 in your email for me?
I hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
I met this amazing staff named Morayo…
I met this amazing staff named Morayo marble arch that took me through and was so helpful. Thank you
25 July 2026
Unprompted review
Reply from Superdrug
Hi Raudatul,
I’m going to pass your comments on to Morayo. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Majenta
Superdrug Customer Care Team
At céntrale Croydon
At céntrale Croydon, TJ helped me find everything I needed today. Will definitely recommend
25 July 2026
Unprompted review
Reply from Superdrug
Hi Darren,
Thank you so much for taking the time to let us know that TJ at the Croydon Centrale branch helped you find everything you needed. Your feedback is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
TJ made my experience great
TJ made my experience great, helped me find what i needed and answered all my questions. a great customer experience in centrale croydon.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Disweary,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found TJ! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
We had excellent customer service from Monika
We had excellent customer service from Monika at your Wisbech store. Monika is very knowledgeable about all products and helped my partner pick the right make up and fragrances, never made us feel rushed and always gives great friendly customer service. Monika went above and beyond and is a credit to your company.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Josh,
Thank you so much for taking the time to let us know how helpful you found Monika. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
Has everything I need and helpful staff
Has everything I need and often good deals. Great service, Sayful in particular at the whitechapel store was helpful today
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ali,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Sayful! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
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