Drew at Superdrug in Cheapside London always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely... See more
Company replied
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Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as... See more
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I’m a 12 year old growing up and I’ve been experiencing fungal acne (closed condems) and a very kind worker named Yvonne directed me to simple skincare! It was amazing. I believe Yvonne is a fabulous... See more
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Alicia in st James street was amazing she helped me buy everything I needed on skincare I then needed body wash and Nicole helped me find the most nicest smelling products. Anisa on the till then help... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
151K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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bafrin at st john’s road clapham was…
bafrin at st john’s road clapham was very helpful and nice
25 July 2026
Unprompted review
Reply from Superdrug
Hi Amandine,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Bafrin! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Staff Ravi was very helpful and kind in…
Staff Ravi was very helpful and kind in choosing my perfume ✨
Good Service with patience!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Jennifer,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306389?
Many thanks,
Mateusz,
The Superdrug Team
Always a fantastic experience at…
Always a fantastic experience at Superdrug Greenwich with Prayga doing my eyebrows! Thank you again
25 July 2026
Unprompted review
Reply from Superdrug
Hi Isabel,
Thank you so much for taking the time to let us know that you are always happy with the eyebrow service provided by Prayga at the Greenwich branch. It is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Asma from beckenham Superdrug amazing…
Asma from beckenham Superdrug amazing service so happy she is very kind very professional lady
25 July 2026
Unprompted review
Reply from Superdrug
Hi Jasmina,
Thank you so much for taking the time to let us know that Asma at the Beckenham branch was kind, professional, and provided amazing customer service. Your feedback is much appreciated!
I’m going to pass your comments on to her, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Always service with a smile
Geeta made it a worthwhile experience and she showed a great sense of what I required
25 July 2026
Unprompted review
Reply from Superdrug
Hi Sarah,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306382?
Many thanks,
Mateusz,
The Superdrug Team
Pragya is the best
Pragya is amazing ! I only come to Greenwich Cutty sark to have my threading done. She is kind , professional and always smiling . It is more then just threading is my time . Thank you
24 July 2026
Unprompted review
Reply from Superdrug
Hi Lara,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306378?
Beauty Day
Kit from Woking did my eyebrows and lashes and I LOVED them so much. The absolute best my eyebrows have ever looked and my lashes stayed on far longer than any ones I've tried putting on myself.
11 July 2026
Unprompted review
Reply from Superdrug
Hi Heidi.
Thank you so much for taking the time to let us know that you are happy with your eyebrows and lashes done by Kit at the Woking branch. It is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
My husband and I got two piercings…
My husband and I got two piercings today! At Superdrug(Churchill Square) and Ragga, the lady who did them, was very nice, kind,friendly,polite, and very professional! We were very happy with everything.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Maria,
Thank you so much for taking the time to let us know how helpful you found Ragga.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
From a autistic view
From a autistic view, the Folkestone store was good. Everything was clearly labelled, not too noisy. Staff were around if needed. Staff memeber Kerry was quick and friendly when it came to check out and offered to find rewards card in the system and clearly explained the offers that were available.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Rose,
Thank you so much for taking the time to let us know how helpful you found the Folkestone branch and Kerry.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Fantastic experience
Very good experience and fantastic service with Yessica in the Loughton beauty studio
25 July 2026
Unprompted review
Reply from Superdrug
Hi Yousef,
I’m going to pass your comments on to Yessica. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Visited Kingston store for nose…
Visited Kingston store for nose piercings, Preet was very friendly, patient and helpful. Barely any pain when piercing, and good teaching about aftercare.
Thank you
25 July 2026
Unprompted review
Reply from Superdrug
Hi Kranthi,
Thank you so much for taking the time to let us know how helpful you found Preet.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Adil’s incredible!
Adil’s incredible!! So attentive and fantastic customer service. Speedy and knowledgeable. Enfield Town Superdrug M adil
25 July 2026
Unprompted review
Reply from Superdrug
Hi Amy,
I’m going to pass your comments on to Adil. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Saranjeet did amazing service and…
Saranjeet did amazing service and eyebrows!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Katie,
Thank you so much for taking the time to let us know how helpful you found Saranjeet, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 53006343 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
I had such a nice experience today at…
I had such a nice experience today at the Woolwich Store Superdrug. I want to thank Prachi for her kindness and professionalism. I will come back for sure. 5*
25 July 2026
Unprompted review
Reply from Superdrug
Hi Consumer,
I’m going to pass your comments on to Prachi. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Isaac - Superdrug Watford
Isaac - Superdrug Watford.
Was incredibly helpful me and my mum were walking around the shop with lots in our hands and he got us a basket to put our things in and was very polite and helpful asking us if we needed anything else. A credit to Superdrug Watford!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Alex,
I’m going to pass your comments on to Isaac. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Ioanna was super lovely
Ioanna was super lovely, helpful and patient team leader at the Kingston store.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Monika,
I’m going to pass your comments on to Ioanna. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Amazing experience at makeup section
Today I had a great experience at the makeup section in Withgift center in Croydon. The girl was so nice and she helped me to pick my lipstick for my special day. Thank you so much because I was really nervous because I usually don't do make up and really didn't know ftom where to start.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Dimitrina,
I’m going to pass your comments on to our staff and our Whitgift branch. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Prachi from Woolwich Super drugs was so…
Prachi from Woolwich Super drugs was so good.She did an amazing job.No rush,she took her time and made sure I was comfortable.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Customer,
I’m going to pass your comments on to Prachi. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Very helpful staff nothing to much trouble.
Nothing too much trouble. Very helpful staff showed me where to find what I needed. Sebastian was very helpful finding me the Calamine Lotion
25 July 2026
Unprompted review
Reply from Superdrug
Hi Lynda,
Thank you so much for taking the time to let us know how helpful you found Sebastian, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5306313 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Saab was incredible at Superdrug…
Saab was incredible at Superdrug bluewater. Had a great experience and she is very talented
25 July 2026
Unprompted review
Reply from Superdrug
Hi S M,
I’m going to pass your comments on to Saab. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
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