Drew at Superdrug in Cheapside London always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as... See more
Company replied
I’m a 12 year old growing up and I’ve been experiencing fungal acne (closed condems) and a very kind worker named Yvonne directed me to simple skincare! It was amazing. I believe Yvonne is a fabulous... See more
Company replied
Alicia in st James street was amazing she helped me buy everything I needed on skincare I then needed body wash and Nicole helped me find the most nicest smelling products. Anisa on the till then help... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
151K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Krupa has been the most wonderful sales…
Krupa has been the most wonderful sales person. Very kind, patient, helpful and extremely knowledgeable on makeup and skincare.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Kalali,
Thank you so much for taking the time to let us know how helpful you found Krupa.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5306736" in your email for me?
Hope you have a great day.
Thank you
I was served by Shubham at camden…
I was served by Shubham at camden store, a genuine lovely advisor. I was looking for a perfume for my nephews graduation and Shubham was really helpful and patient. A good sales staff for sure. Thank you for making my choice easier and quicker.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Laila,
Thank you so much for taking the time to let us know that Shubham at the Camden branch was lovely, patient and helpful with finding a perfume for your nephew's graduation. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Tamanna from Marble Arch she is so…
Tamanna from Marble Arch she is so nice and give me proper information about skincare
25 July 2026
Unprompted review
Reply from Superdrug
Hi Fathiya,
Thank you so much for taking the time to let us know that you found Tamanna from the Marble Arch branch nice and knowledgeable about skin care. Your feedback is much appreciated!
I’m going to pass your comments on to Tamanna, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
I met lovely lady elena today in…
I met lovely lady elena today in Kingston superdrug store. She helped me with my shopping. She has a really good experience and recommendations to the products. I recommend to go to that store if you are new to any product you will definitely get help here to choose.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Kaur,
Thank you so much for taking the time to let us know that you found Elena at the Kingston branch experienced and helpful with shopping. Your feedback is much appreciated!
I’m going to pass your comments on to Elena, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Tamanna was a great worker and she…
Tamanna was a great worker and she helped me oit
25 July 2026
Unprompted review
Reply from Superdrug
Hi Rayan,
Thank you so much for taking the time to let us know how helpful you found Tamanna.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5306725" in your email for me?
Hope you have a great day.
Thank you
Great service
Chloe at the Kentish Town Super Drug has the utmost professionalism and went beyond to help me find the item I wanted. Thank you!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ben,
Thank you so much for taking the time to let us know how helpful you found Chloe. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
TJ was really lovely
TJ was really lovely, friendly, and incredibly helpful. He took the time to assist me and made the whole experience easy and pleasant. Excellent customer service, thank you, TJ. (From central Croydon)
25 July 2026
Unprompted review
Reply from Superdrug
Hi Kady,
Thank you so much for taking the time to let us know how helpful you found TJ. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
TJ at superdrug in centrale croydon was…
TJ at superdrug in centrale croydon was super kind and helpful and all of the products i needed were very easy to find. 5 star experience :)
25 July 2026
Unprompted review
Reply from Superdrug
Hi B.R,
Thank you so much for taking the time to let us know that TJ at the Croydon Centrale branch was super kind and helpful, and that all of the products you needed were very easy to find.
Your feedback is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Yet again,my visit to superdrug ,ripley…
Yet again,my visit to superdrug ,ripley derbyshire,was excellent. Here's why - the staff are so helpful,patient,friendly,courteous,kind & always professional.
Today was extremely hot & humid & no air con available, but still, they were all of the above.great ambassadors for your company
25 July 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to let us know how helpful you found onto the staff at Ripley Derbyshire. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
Absolutely amazing
Absolutely amazing, Lily is so kind and did my daughter’s piercing amazingly. No swelling nothing. Over all I think she is brilliant and I definitely will be coming back.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Amanda,
Thank you so much for taking the time to let us know that you are pleased with the piercing service provided by Lily.
Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5306713 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Prachi was amazing
Prachi was very polite and welcoming. She was very gentle, the piercing did not hurt at all. She provided great customer service. I am very happy with my piercing.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Aida,
Thank you so much for taking the time to let us know that you found Prachi very polite, welcoming and very gentle, and that you are very happy with her piercing service. Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5306694 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Asma from Beckenham superdrug helped me…
Asma from Beckenham superdrug helped me to buy mekub very kind lady very helpful her customer service is amazing
25 July 2026
Unprompted review
Reply from Superdrug
Hi Minal,
Thank you so much for taking the time to let us know how helpful you found Asma. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I met vanshika at stratford the mall…
I met vanshika at stratford the mall she is really kind and helped me to find my shade honestly great service , look to come here.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Caroline,
Thank you so much for taking the time to let us know how helpful you found vanshika. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
prachi’s review
Thank you so much to Prachy from the Woolwich branch. She was very professional and talked us through all the steps for the piercing clearly. I did not feel pain with the piercing either, so great overall! Thank you again!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Salma,
Thank you so much for taking the time to let us know how helpful you found Prachy. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Majenta
Superdrug Customer Care Team
Epsom Superdrug great help
My experience at Superdrug was really amazing as the employees named Andrew and Olivia at the Epsom Superdrug helped me to purchase an aftershave and show me where they are and what they thought would be a good recommendation of what I was looking for. Olivia also helped me to understand where things were in the shop so I didn’t have any trouble finding things when I was there 
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ziya,
Thank you so much for taking the time to let us know how helpful you found Olivia. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I got my nose piercing by Ragaa at…
I got my nose piercing by Ragaa at Churchill square brighton. she was so patient, helpful and clearly a professional in her job. The area was sanitised and clean and the process was smooth and easy .
25 July 2026
Unprompted review
Reply from Superdrug
Hi Elaria,
Thank you so much for taking the time to let us know that Ragaa at the Churchill Square branch was helpful, patient, and professional in her job, as the area was sanitised and clean, and the piercing process was smooth and easy.
Your feedback is much appreciated!
I’m going to pass your comments on to Ragaa, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Oksana did gel nails (manicure &…
Oksana did gel nails (manicure & pedicure). I was fortunate enough to get a walk-in appointment. The attention to detail, time and effort that Oksana took was amazing and I am so pleased with my nails. I will definitely book again, thank you 😍
25 July 2026
Unprompted review
Reply from Superdrug
Hi Maxine,
Thank you so much for taking the time to let us know how helpful you found Oksana.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5306678" in your email for me?
Hope you have a great day.
Thank you
Thank you Adaugo!
I had the absolute pleasure of meeting Adaugo at the Clumber Street branch today, and she was fantastic! Thank you so much, Adaugo, for your amazing help and brilliant advice. It was so lovely swapping makeup tips and chatting with someone so passionate and knowledgeable. You made my day! I’ll definitely be back to see you again soon!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Toya,
Thank you so much for taking the time to let us know how helpful you found Adaugo. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Great experience at superdrug
First time leaving a review for the super drug store in chelmsford but this experience was really good so I had to leave one. I was served by Leo on the perfume counter. He was extremely polite and very patient in order to help me get the perfumes I needed.
He listened to what I needed and was helpful in his suggestions.
Great customer service!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Mrs John,
Thank you so much for taking the time to let us know that you found Leo at the Chelmsford branch extremely polite, patient, and helpful in finding the perfumes you needed. Your feedback is much appreciated!
I’m going to pass your comments on to Leo, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Romford store team is a dream
Romford store team is a dream, special thanks to Sanaya for her Customer Service was having a bad day and her interaction really did light up my mood. Such a light!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ruths,
Thank you so much for taking the time to let us know that Sanaya at the Romford branch lit up your mood and provided exceptional customer service. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.