Drew at Superdrug in Cheapside London always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely... See more
Company replied
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Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as... See more
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I’m a 12 year old growing up and I’ve been experiencing fungal acne (closed condems) and a very kind worker named Yvonne directed me to simple skincare! It was amazing. I believe Yvonne is a fabulous... See more
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Alicia in st James street was amazing she helped me buy everything I needed on skincare I then needed body wash and Nicole helped me find the most nicest smelling products. Anisa on the till then help... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
151K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had my eyebrows done by Dharati at…
I had my eyebrows done by Dharati at the Superdrug store in Canning Town, and I couldn't be happier with the result! She was incredibly professional, friendly, and made me feel comfortable throughout the appointment. She paid great attention to detail and shaped my eyebrows perfectly—they look natural and suit my face beautifully. I highly recommend Dharati to anyone looking for excellent eyebrow services. Thank you for such a great experience!
25 July 2026
Unprompted review
Marble arch store
Marble arch store
Niloofar
Very friendly and helped us alot
25 July 2026
Unprompted review
Staff are always so helpful and…
Staff are always so helpful and friendly. Jade helped me today picking some make up. Excellent customer service. Thank you.
25 July 2026
Unprompted review
Carla was amazing
Carla was amazing
Centrale Croydon
TJ says hello when you come in very nice
25 July 2026
Unprompted review
Ear Piercing at Superdrug what’s not to like
Had a fantastic experience with Elizabeth totally recommend. Fantastic customer service and bubbly personality
25 July 2026
Unprompted review
I took my daughter to get her second…
I took my daughter to get her second lobe pierced and Jacqui was absolutely amazing with her, so friendly and knowledgeable even changed her 1st love earrings for another pair we bought in store. Highly recommend anyone thinking of getting pierced to do it here
25 July 2026
Unprompted review
TJ was amazing really helpful
TJ was amazing really helpful - central Croydon he provided with a super drug beauty card to get a big discount and points and promotions
25 July 2026
Unprompted review
Reply from Superdrug
Hi Shauna,
Thank you so much for taking the time to let us know that TJ at the Croydon Centrale branch was amazing and helpful, and provided you with a Superdrug Health and Beautycard so you can get a big discount and collect your points.
Your feedback is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
It's the best I've had my eye brows the…
It's the best I've had my eye brows the shop is dalkeith and the girl who done them was called ANJU I definitely will not be going anywhere else again
25 July 2026
Unprompted review
Reply from Superdrug
Hi Mr Sannmoan,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Anju! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Experience is good
Experience is good. Products are well organized. Thanks to Emama who helped us in the best way.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Noorul,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306445?
Many thanks,
Mateusz,
The Superdrug Team
TJ at centrale Croydon is an amazing…
TJ at centrale Croydon is an amazing guy, and he knows how to make customers happy and laugh. He is excellent at what he does and deserves more!!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Ella,
Thank you so much for taking the time to let us know that TJ at the Croydon Centrale branch is excellent at what he does, and he knows how to make customers happy. Your feedback is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
We were served by TJ this afternoon at…
We were served by TJ this afternoon at Centrale Croydon, by far the best customer service I’ve ever experienced. Superdrug are lucky to have him in their company!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Alex,
Thank you so much for taking the time to let us know that TJ at the Croydon Centrale branch provided exceptional customer service. Your feedback is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Prachi was such a wonderful and…
Prachi was such a wonderful and attentive person and had good recommendations for my eyebrows design and shape.
I would definitely recommend visiting the Superdrug store in Woolwich- ask for Prachi. You won’t regret.
25 July 2026
Unprompted review
Reply from Superdrug
Hi Diana,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Prachi! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Prachi from Woolwich,It turned out very…
Prachi from Woolwich,It turned out very clean and beautiful. I really liked it; it's very calm.t
25 July 2026
Unprompted review
Reply from Superdrug
Hi Hafize,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Prachi! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Very good customer service from Tj-…
Very good customer service from Tj- central Croydon
25 July 2026
Unprompted review
Reply from Superdrug
Hi Sidnee,
Thank you so much for taking the time to let us know that you are pleased with the customer service provided by TJ at the Croydon Centrale branch. It is much appreciated!
I’m going to pass your comments on to TJ, and I’m sure you’ll make their day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Pragya in the cutty sark
Pragya in the cutty sark, Greenwich branch was brilliant. So polite and did a brilliant job on my eyebrows.
25 July 2026
Unprompted review
Reply from Superdrug
Hi CG,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306409?
Many thanks,
Mateusz,
The Superdrug Team
Eyebrows perfectly tinted and threaded at your Jersey branch
Alison at your Jersey branch tinted and threaded my eyebrows. Absolutely perfectly done.
Alison is so lovely - we had a really nice chat - I will be back!!!
24 July 2026
Unprompted review
Reply from Superdrug
Hi April,
Thank you so much for taking the time to let us know that you are pleased with the eyebrow service provided by Alison at the Jersey branch. It is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Very professional the two young ladies…
Very professional the two young ladies that deals with my two girls piercings today, Amelia and Molly lovely patient kind and caring xxx
25 July 2026
Unprompted review
Reply from Superdrug
Hi Louise,
Thank you so much for taking the time to let us know that you found Amelia and Molly very professional, patient, kind and caring. Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5306394 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
bafrin at st john’s road clapham was…
bafrin at st john’s road clapham was very helpful and nice
25 July 2026
Unprompted review
Reply from Superdrug
Hi Amandine,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Bafrin! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Staff Ravi was very helpful and kind in…
Staff Ravi was very helpful and kind in choosing my perfume ✨
Good Service with patience!
25 July 2026
Unprompted review
Reply from Superdrug
Hi Jennifer,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5306389?
Many thanks,
Mateusz,
The Superdrug Team
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