We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
Company replied
General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Southsea store
Southsea store … lovely staff in this store. It’s always a pleasure to shop here
24 July 2026
Unprompted review
Reply from Superdrug
Hi Leigh,
Thank you so much for taking the time to let us know how helpful you found the staff. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Good experience at the Woolwich branch
Good experience at the Woolwich branch
24 July 2026
Unprompted review
Reply from Superdrug
Hi Denisha,
Thank you so much for taking the time to let us know how good you found the experience. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Rimi from kilburn
Rimi from kilburn . Very good, she helping me to find which I need.
24 July 2026
Unprompted review
Reply from Superdrug
Hi Renni,
Thank you so much for taking the time to let us know how helpful you found Rimi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
1st ear piercing
We went to Superdrug in Touchwood Solihull to have my little girls ears pierced. Harjit was gentle and made my girls calm and relaxed all throughout. Will definitely recommend her for anyone looking to have their ears pierced! xx
24 July 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to let us know how helpful you found Harjit. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
AROBI IN WHITE CITY SUPER DRUG
Arobi in white city superdrug was extremely helpful and welcoming made the experience very nice
24 July 2026
Unprompted review
Reply from Superdrug
Hi Amina,
Thank you so much for taking the time to let us know how helpful you found Arobi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Aron white city superdrug
Aron white city superdrug
She helped me and my friend loads and made the experience excellent
24 July 2026
Unprompted review
Reply from Superdrug
Hi Husna,
Thank you so much for taking the time to let us know how helpful you found Aron. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Had my eyebrows threaded and tinted by…
Had my eyebrows threaded and tinted by Nasim in Superdrug Worthing today. As always a very professional job.
24 July 2026
Unprompted review
Reply from Superdrug
Hi Gillian,
Thank you so much for taking the time to let us know how helpful you found Nasim. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
Lucky was great!
Lucky was great!! Helped my mum alot and spent her time making sure she was satisfied . 10/10 service
24 July 2026
Unprompted review
Reply from Superdrug
Hi Yuvraj,
Thank you so much for taking the time to let us know how helpful you found Lucky, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address and the date/time of your visit? Can you also include the reference number 5305498 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Had my full face and neck waxed by…
Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as my skin is quite sensitive. Would definitely recommend and will be coming back!
24 July 2026
Unprompted review
Reply from Superdrug
Hi Simran,
Thank you so much for taking the time to let us know how helpful you found Nosheen, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address and the date/time of your visit? Can you also include the reference number 5305489 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Brought my Daughter in for her ears…
Brought my Daughter in for her ears pierced and we got served by Beth and from start to finish she was amazing and so reassuring with my daughter (she wanted it doing but was nervous about the process). Beth put her mind at ease and talked her through it all, even showing her what she would use and this really helped with her. Great service, friendly staff and a very happy little lady!
Thank you
24 July 2026
Unprompted review
Reply from Superdrug
Hi Natasha,
Thank you so much for taking the time to let us know how helpful you found Beth, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address and the date/time of your visit? Can you also include the reference number 5305486 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Dipika is great
Dipika is great! Fast and very skilled! Highly recommended
24 July 2026
Unprompted review
Reply from Superdrug
Hi Wadha,
Thank you so much for taking the time to let us know how helpful you found Dipika, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address and the date/time of your visit? Can you also include the reference number 5305487 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Krupa from Superdrug Upton Park has…
Krupa from Superdrug Upton Park has been an amazing sales advisor, she’s incredibly supportive and very easy to understand. Purchased my first makeup kit from her. Very patient and kind!
24 July 2026
Unprompted review
Reply from Superdrug
Hi Angela,
I’m going to pass your comments on to Krupa. Thank you for taking the time to leave them such a good review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Chaya was very helpful at the perfume…
Chaya was very helpful at the perfume cashier’s desk. She helped me out as much as possible. Very kind. Amazing service.
24 July 2026
Unprompted review
Reply from Superdrug
Hi Mohamed,
Thank you so much for taking the time to let us know how helpful you found Chaya.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5305440" in your email for me?
Hope you have a great day.
Thank you
Excellent Nishi the best in…
Excellent Nishi the best in Paddington’s Superdrug
24 July 2026
Unprompted review
Reply from Superdrug
Hi FMAFHOUM,
Thank you so much for taking the time to let us know how helpful you found Nishi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Guildford highstreet super drug
Guildford highstreet super drug, excellent service. Employee Rowan was helpful, kind and charismatic. Definitely knew their field and had excellent knowledge and advice.
24 July 2026
Unprompted review
Reply from Superdrug
Hi Donna,
Thank you so much for taking the time to let us know how helpful you found Rowan. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
Sale assistant Padmavathi at Putney…
Sale assistant Padmavathi at Putney store was extremely helpful and supportive ❤️
24 July 2026
Unprompted review
Reply from Superdrug
Hi Bee,
Thank you so much for taking the time to let us know how helpful you found Padmavathi. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
An amazing day experience…alison from…
An amazing day experience…alison from the jersey superdrug was so patient with me
21 July 2026
Unprompted review
Reply from Superdrug
Hi Zipporah,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Alison to let them know they did such a great job helping you out.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Drew at Superdrug always provides…
Drew at Superdrug always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely suit my needs. I often go in for just one thing and end up discovering other great products thanks to her expert advice. She’s friendly, approachable, and a real credit to the store. Highly recommend asking Drew for help!
23 July 2026
Unprompted review
Reply from Superdrug
Hi Nancy,
Thank you so much for leaving such a kind review for Drew.
Please can you kindly email us at trustpilot@superdrug.com with reference number 5305404 and let us know the name of the store so we can make sure your lovely feedback is passed on?
Thanks
Ryan
Superdrug Customer Care Team
Dorelina from whitton done my eyebrows…
Dorelina from whitton done my eyebrows wax and thread.
She was so nice and gentle and I love them.
£10 was definitely worth it would recommend!
24 July 2026
Unprompted review
Reply from Superdrug
Hi Millie-Grace,
I’m going to pass your comments on to Dorelina. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Krupa from Superdrug Upton Park is an…
Krupa from Superdrug Upton Park is an amazing sales person and a lovely lady. She made my first experience in Superdrug a delightful one as someone from Germany.
24 July 2026
Unprompted review
Reply from Superdrug
Hi Basit,
I’m going to pass your comments on to Krupa. Thank you for taking the time to leave them such a good review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
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