Sunwing Reviews 

The Sunwing representatives outside SJD airport were not very organized with hotel transfers.
They did not have buses or shuttles ready to take us to the hotel.

There were many orange-colored Sunwing Rep's, however none could tell us when our transfer would arrive.
We were first told to near wait near the outdoor bar and stood there for 10 minutes.

We talked to a Rep again, that person then told us to wait at a second location close to the buses. We went and waited there for for a good 20 minutes before we inquired again. That Rep told us to go wait at another spot about 30 meters away. At this 3rd spot, we inquired again and also didn't receive an ETA. Finally, a kind mature Sunwing rep apologized for the delay and begun arranging a shuttle for us.
Our shuttle came are 4:46 pm, this was 2hrs after we deplaned at 2:45pm which meant we waited over
1-1/2hrs at the airport to get a hotel transfer.
This is very poor service and really puts a dark spot on the whole vacation package.

In all, since the time we landed at 2:35pm until the minute we got to our hotel 6:00pm is about 3-1/2 hours. (210mins)

It really doesn’t appear that hotel transfers were organized or even pre-planned. There were no dedicated ground transfers to the hotels for the Sunwing guest.
It seems like hotel transfers was done on the spot as the guests walked out the airport. So you could be waiting for well over an hour for shuttles to return back to the airport from the earlier pickups. And that’s what it seems like we were waiting for. And since the hotels were 40 minutes away, you were waiting that much time plus whatever traffic congestion.

Moving forward, Sunwing/NexusTours should improve the hotel transfers. They could pre-book shuttles and have enough available for Sunwing only guests when they exit the airport.

Recently had a very poor experience with Sunwing. First we had some issues and time wasted with my original booking cancelled by airline for fraud prevention. Then, we experienced a glitch in our booking page confirming very clearly we both had 1 checked luggage included in our fare, but we were asked 70$ both ways at the airport...

RIU Rude Ignorant Unorganized
RIU Republica is Adults only, but beware this is Spring Break type adults, Gen Z and young Millennials, all there to get drunk, scream, and be self absorbed with their own photos and vids (all good if that's your thing). The food is terrible, no taste, over salted, over cooked, no real care. The service is awful, and they just don't care about anything as they ask for tips! The Hotel is falling apart, not one ice machine works, the elevators are constantly broken, the public toilets are constantly flooding, and there is little sign of any maintenance. The tour Guide meets you at the Airport and you never see him again. Line ups are constant, as very few employees speak English, and any processing including check-in is very slow. When you check in they tell you the Sunwing Room shown is not the room you get as most of the rooms are two beds, so they try to negotiate an increase or upgrade, or make you think you are being catered-to, so they get a tip. The weather was great, the beach was great, the pools without swim up bars were great and we made the best of it, but with probably some of the worst food and service we will never go back, and suggest to others you rethink your options!

Cuba vacation sélectrum family resort
What a beautiful hotel and location
The buffet had a lot of selection
Staff was courteous and helpful
Different programs every night
From dancers to live bands
Kids enjoyed kids disco every night
It exceeded my expectations
I will definitely be booking another family trip with Sunwing

My current experience with Sunwing was really bad. I had booked an all-inclusive vacation to Mexico and could not go due to expiry for my travel documents which I realized a night before the travel. It was a big amount and I do realize it was my mistake and when I called the company for any support they could offer the answer was a no. We did not use the flights or hotel and even then out of 5000 dollar we spent the company did not even refund half the trip amount to compensate. It was really disappointing to transact with a company with no human feelings. Never going to book my travel through sunwing for sure. Life happens and any of us can be this situation but this company was least helpful.

If there were 0 stars available, we would have chosen that rating. Bear with us if you do not want to have this particular bad experience. Obviously the bad reviews have been removed from the Kore Tulum website and ours will no doubt disappear as well.
We have travelled to 33 countries in 40 years and the Kore Tulum stands out as the worst property we have ever visited. We travel with a sense of humor and an open mind, but this one took the cake. It was touted by Sunwing (Westjet) as a special offer of only $4648.00 US per couple rather than over $9400.00 US - the usual price. Sunwing indicated we would have a "luxury garden view", all inclusive, "international a la carte cuisine" and entertainment. It had NONE of that. When we arrived at 10:00 p.m. there was no food and not even a cup of coffee available. (There was ONE cup in our room, so I guess we could have made one cup). The room was fine (and the cleaning staff were good, working within the limitations they had of towels with shredded edges and old style sheets that slid around the bed). We took towels off the laundry carts when available. We went to the phone the day after arrival to indicate the TV wasn't working, only to find the telephone didn't work either. And our "luxury garden view" from our ground floor patio was a dump area for old equipment, bottles, cardboard and when the decrepit fence around it fell down - a multitude of other junk. Nice view. We managed to maintain our sense of humor HOWEVER, of the 30 meals we consumed in the 5 days...only 2 were edible. That was the end of our sense of humor. One day you order a fried egg HARD, and you emphasize HARD and knock on the table, with "Mexican pastries" (which are little hard buns). And one day we got that. The next time we got 2 eggs running all over the plate with a blob of quacamole and 2 taco chips stuck in it. The "beef filet" was skirt steak or flank steak- inedible. The "international" dish of fettucine alfredo was loaded with curry, or some Mexican spice like curry - Inedible. The "pancakes and syrup" were edible but they HAVE no "syrup" and no concept of what it is. The "hamburgers” are a strange kind of mushy meatloaf - edible but awful. Of the dishes offered each day (which were few except for “Mexican Night”) at least 3 a day the waiter would point out that they "no have". We could go on about the food- but won't. 3 of the 6 hotel towers were decrepit with broken windows taped, and there were holes in almost every roof . There is NO entertainment unless you count some of the waiters singing. 2 of the 5 days there was metal cutting on metal in the dump "view area" of our deck. It was deafening and went from 10 am to 5 pm. We counted approximately 40 people there that week and almost as many employees. You do the math. This place can't possibly be profitable in our opinion. So what is it?
We blame Sunwing for not checking/verifying the property and continuing the charade with what we consider to be misleading advertising. The result? We will not return to Mexico or book another trip with Sunwing/Westjet.

No customer support

Do not travel with them

I did not like the fact that we flew into Cuba and arrived around 10 am and our room was not ready till 4pm.I realized check in was at 4 but the resort was probably 40% to capacity and you tell me that they could not find a room for a couple ( we were the only couple on the bus to the resort )Totally unacceptable .Sunwing should communicate with the resort on earlier flights.We were not offered a room to get changed nor beach towels...etc.They told us to sit and wait till our room was ready.

My recent experience with Sunwing and the RIU Guanacaste resort was nothing short of appalling. What was supposed to be a dream family vacation turned into a nightmare due to substandard accommodations, poor customer service, and severe health and safety concerns.

Upon arrival, we discovered our room had not been properly cleaned—the pillows smelled of sweat and perfume, and one even had a blood stain. Despite repeated complaints, only some were replaced, leaving dirty pillows in our room for the duration of our stay.

The resort was overcrowded due to oversold day passes, making it impossible to enjoy the facilities. We had to wait in long lines for meals, and the so-called "gourmet" dining options were unavailable for days. When we finally got a reservation, the service was appalling. My son was served Fanta in a chipped glass with sharp edges, and on another occasion, he was served raw chicken—completely unacceptable for a 5-star resort.

The lack of basic hygiene at the resort was alarming. Sanitizer dispensers were empty throughout our stay, and the poor food quality and unclean surfaces likely contributed to my son falling ill with strep throat and ear infections. The on-site doctor caused him significant distress with her handling, leading us to seek alternative care elsewhere. The ordeal extended our stay, resulting in substantial additional expenses.

To make matters worse, Sunwing offered minimal compensation and failed to address my concerns adequately. Their communication was dismissive, and it came to light that they shared my son’s confidential medical records without consent—a gross violation of privacy.

This trip, which took us three years to save for, left us with debt, stress, and bad memories instead of joy and relaxation. I cannot recommend Sunwing or the RIU Guanacaste resort to anyone seeking a quality vacation.

Avoid at all costs.

If I could rate Sunwing a 0 I would. I recently bought vacation package from them, As soon as I purchased I called to cancel and they only gave me a voucher. Okay sure a voucher is good -I thought , ya no they don’t help you rebook. They are so incompetent rude and treat customers like we are some animals. I simply asked them to find my a 5star hotel so I can use my voucher and they went ahead and found me a 2 star hotel and didn’t tell me that they double charged me for my transportation when it’s already included. This horrific experience doesn’t end. But let me get to the best part. They told me they have saved me a hotel in a 5 star hotel just for them to call me
Back and say sorry no flights. Excuse me ?? Now my family cannot go on a vacation and they wasted my time. I have no nice words to say about this company. No manager wanted to speak with me, I was speaking to people who don’t know the English language and that can’t comprehend basic information. This is a money grab. They are so quick to take my money but when I want a refund they hold it tight and won’t give it back. DO
YOURSELF A FAVOUR AND AVIOD THIS COMPANY FULL OF NON EDUCATED WORKERS.

The resort I chose was advertised as adults only and had deceiving details like 9 restaurants and 12 pools but no mention of only 1 restaurant and only 1 pool being adults only. The resort entirely was NOT adults only - there were children in the areas that were “adults only” and nobody enforced the rule. The beach that we were promised would be adults only had children passing by and playing in the sand and after complaining on here, we were told that it’s a public beach and nobody can enforce it. So why is it being advertised as adults only?? Why are you promising something that you cannot deliver on? The hallways that were supposed to be adults only had children running down them screaming, which we could hear from our room. We paid ~$300 extra each for the adults only feature only to be essentially scammed.

Our concerns have not been taken seriously and I feel our complaint has been disregarded. I will continue to let everyone know how my experience was and will list all the shortcomings of both Sunwing with its deceiving false advertising and the resort for its lack of accountability. You both throw the blame back and forth with neither one accepting any responsibility. It’s a real shame because the people working at the resort were great and this is not reflecting of them at all.

Your services are horrible and you are dismissive when I have submitted many complaints, including photo evidence that the adults only beach had kids on it, as well as the completely ignored 6 hour flight delay that you so conveniently denied the claim to. I will continue going above your head and follow up with my claim to the Canadian Transportation Agency to hold you accountable. Never again, Sunwing. Never again.

The compensation should be coming from you, Sunwing. Not the resort. I expect compensation for the first lost day DUE TO YOUR 6 HOUR FLIGHT DELAY. I expect compensation from you, Sunwing, for the deceiving details posted on YOUR WEBSITE. The people need to be warned that this is absolutely NOT adults only.

We just returned from an all inclusive vacation with Sunwing
Sunwing was to provide transportation from our hotel to the airport at 12:35pm no one came and no one at the hotel knew the reason, the hotel tried to check and said the pickup was now changed to 1:30 but still no one came and no explanation.
We then paid for our own taxi to the airport, otherwise we would have missed the flight and another flight would have to be arranged plus additional accommodation transportation and meals.
We saved Sunwing a huge problem and money.
When I contacted Sunwing they offered us a $50 travel voucher which can only be used if we booked another Sunwing vacation, so Sunwing is using their screwup to try sell another vacation.
I would definitely recommend anyone NOT TO USE SUNWING
Please read other reviews and see their comments

Booked a vacation package with Sunwing to Mexico for 1week all inclusive vacation. Unfortunately, due to personal circumstances, had to get a flight back home earlier. Sunwing wouldn’t help me indicating that they couldn’t do anything since I was already at destination. Was told to reach out to Sunwing rep at resort (actually a NexusTours rep that is contracted by Sunwing). Was bounced back and forth between Sunwing and Nexustours with no resolution in helping me purchase a flight back home. Absolutely ridiculous ping pong game, no customer service skills from either company.

Poor customer service, choose any other airline available. Paid for a premium upgrade with priority boarding. Was denied early boarding service and spoken too like I lied about my purchase. Would not fly sunwing again.

Group booking was cancelled a year before the trip. Allowed no alternative to use deposit for other trip as we did not purchase insurance. We were not the ones who cancelled and we're out $300 for no reason. We will never use Sunwing in the future.

We had a great time when we got to the resort however sunwing did not make the travel portion easy. Right off the bat it was the most uncomfortable plane ride I have ever had and I'm a seasoned flyer, no leg room, no cushioning your forced into bad posture and if you wanted something to eat or drink other then water the prices were punishing. Both landings were very rough and on the return trip it was so bad people on board the plan screamed. Upon arriving in Mexico we were told to link up with the sun wing representatives to take us to the hotel, there was multiple ones for different flights scattered throughout and were not only rude but were unhelpful in directing us to the actual ones we had to see.
I reluctantly give 2 stars, although it was an uncomfortable experience they did get us there and back.

Extremely disappointed in the personnel of sunwing employees. The rep at our resort was very rude and extremely pushy. Then the two of the flight attendants were very rude as well, the flight was delayed by 2 hours due to technical issues with the plane. It was their first flight that day so I don't know why they didn't pre check the plane before boarding time. But that wasn't the worst, when we got on the plane my friends swat had snot wiped on the seat in front of her face, when she asked the flight attendant to clean it she just gave my friend wipes and told her to clean it, both the flight to cancun and back had no booze (not a huge issue but wtf). Then when we asked the older lady flight attendant if it was possible to turn the temp down because everybody was sweating it was so hot she replied saying "actually it's cold in here" my friend then gave her a confused look like wtf are you serious to which the lady said to her "wow we've got some real strong personalities on this flight today", then my other friend was waiting for the middle age flight attendant to finish up whatever she was doing in the over head storage so she could go to the washroom the chick then proceeds to walk towards the area they chill in by the washroom so my friend then goes to walk to the washroom (in that same area the flight attendant walked to) which she then abruptly turns back around saying something to the extent of "uhm excuse me you need to move so I can finish doing what I was doing". The only two kind people on that flight was the pilot and the young flight attendant lady. I was not freaking impressed with the blatant rudeness. You'd think dealing the public you'd be a little more well mannered. I STRONGLY recommend not ever flying with sunwing, it was by far my worst flying experience. I'd rather walk next time from vancouver to cancun then ever go through them again.

Amazing ! Ning was amazing and always happy to help and was attentive and friendly. The food was outstanding ! Defo going back ! 100%

Before we came to Cuba sunwing repr. was telling us everything good there is no issue guest what there is 3. Categorie hurricane. We can’t do anything. We stuck in our room. I don’t even mention about hotel problems. We don’t enjoy our trip. No more sunwing! I am done with them

DO NOT TRAVEL WITH SUNWING. Worst airline i have ever traveled with. If Sunwing is the only company going to where you want to go then DONT GO.